Business ProfileforNespresso USA

I am writing to express my dissatisfaction with a recent incident involving an order I placed and subsequently canceled. On Monday, I placed an order with your company, but after reconsideration, I called to cancel it within *********************************************************** with a cancellation number and assured me that my refund would be processed within 5-6 days.However, I received an email two days later indicating that my package had been shipped. I immediately contacted your customer service team again, and was reassured that I would not receive the package, and that it was just a procedural error. Contrary to this assurance, I received the package yesterday, which is bewildering since I had canceled the order promptly and had a cancellation number to validate this.Upon contacting your customer service once more, I was informed that I needed to return the package. I requested a return label for the same, but as of now, I have not received any such label. This situation has not only caused inconvenience but also disappointment, as I am now required to take additional time out of my schedule to drive to a ********** for the return.Initially, I was enthusiastic about trying Nespresso's coffee machine and coffee blends, and my initial cancellation was only to change the size of the machine. However, this entire experience has significantly dampened my enthusiasm and trust in your company's customer service.I am requesting a prompt resolution to this matter. This includes:1. An immediate dispatch of a return label to facilitate the return of the unordered package.2. Confirmation of the cancellation of my original order and assurance of a timely refund.3. An explanation as to why the initial cancellation was not processed correctly, leading to this inconvenience.I hope that Nespresso will address this matter urgently and take steps to prevent such errors in the future. I look forward to your prompt response and a resolution to this issue.