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Business Profile

Clothing

Rebecca Minkoff

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Rebecca Minkoff's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rebecca Minkoff has 2 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First time ordering from the company. I asked for over night shipping. It been two days without the item. They charged me again for over night. I emailed them they told me not there problem and I would get it on another date. They stole money and the item was never delivered.

    • Initial Complaint

      Date:12/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      u********************* ****** ******************** ** *** ************************************** I was following another thread here on Reddit that people had issues on the December Monday Cyber Sale MY EXPERIENCE This is FROM REBECCA MINKOFF CUSTOMER SERVICE REPLY AFTER THIS CUSTOMER SERVICE REPRESENTATIVE HUNG UP ON ME Hello,Unfortunately we wont be able to apply the CM40 since the sale has ended.We had the sale for 2 Days. We wont extend that any longer.Thank you!Customer Service ********************** ITS NOT MY FAULT NO ONE WAS ABLE TO GET BACK TO ME UNTIL WEDNESDAY ONE DISGUSTING COMPANY Hello,I left 3 messages over the week and today I called no answer Messages through your site as well I was trying buy 2 G bags and jewelry on Monday On Monday My code CM40 would validate with total as I would try to check out it would disappear Apparently on Reddit and ******** this was an issue for many customers I need a call back so I can purchase at the Black Friday / Monday sale Very disappointed no customer service My number again is Finally an agent called me back said she couldnt help I asked for a manager She hung up on me Thats the number she called me back on Im at the point I will never buy from your company again Including at department stores Worst customer service ************ lost a $1000 sale So disgusting

    • Initial Complaint

      Date:09/30/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on September 5th and haven't received any updates about when the item will ship out or if it is cancelled. I have tried calling customer service and emailing them. I haven't received a response.

    • Initial Complaint

      Date:05/08/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing this complaint regarding Rebecca Minkoff's customer service. On May 4, 2024, I emailed customer service @ ************************************* with an issue with missing reward points from purchases I made on February 9, 2024 ($315.80, order #*******), April 13, 2023 ($152.15, order #*******), 25 points for making a second purchase, 25 points for following on Instagram and birthday reward. ******************* my email on May 6, 2024, but he did not address my missing points issue. Instead, he addressed another issue regarding a defect on an item I purchased on April 29, 2024. I waited a few days and have not received a response from anyone from ************** so I sent another email on May 7, 2024. In addition to sending two emails, I called their ************** **************** line on May 7, 2024 at 9:57 AM, 10:03 AM, 12:42 PM, 1:43 PM and 10:31 AM on May 8, 2024. To this date, I am still waiting for a response from Rebecca Minkoff's **************** Representatives regarding my missing reward points.

      Customer Answer

      Date: 06/02/2024

      Better Business Bureau:

      At this time, I have not been contacted by Rebecca Minkoff regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/08/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing this complaint regarding Rebecca Minkoff's customer service. On April 29, 2024, I purchased the ******************* Backpack online for $81.20 (order # *******). I ordered it before Mother's Day so that I could gift it to my mother on Mother's Day. I received the item on May 3, 2024. When I examined the item, I realized the dog collar (clasp) was defected, as it does not open. I emailed the issue to ************************************* on May 4, 2024. I received a response from ***** at ************** He requested proof of purchase and photos of the defect to assist better. That same day, I provided a snapshot of my online order receipt, the purchase slip that came with the item, and a video showing the defect and inability to open the clasp. I waited a few days and have not received a response from ***** or anyone from ************** so I sent another email on May 7, 2024. In addition to sending the emails, I called their ************** **************** line on May 7, 2024 at 9:57 AM, 10:03 AM, 12:42 PM, 1:43 PM and 10:31 AM on May 8, 2024. A voicemail was also left on May 7, 2024, as I wanted to resolve this and was hoping a replacement would be sent before Mother's Day. To this date, I am still waiting for a response from Rebecca Minkoff's **************** Representatives regarding the supporting documents and video showing the defect and proof of purchase sent on May 4, 2024, so that I can receive my replacement.

      Customer Answer

      Date: 06/02/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Rebecca Minkoff has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *************************

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order #******* on 12/21/23 which I never received. I have emailed ************************************* as listed on their website and my order confirmation multiple times since placing my order and I have not received a response. I have called their 1800 number and it says to leave a voicemail and still my calls are not returned. This place is a scam, take people's money and do nothing to rectify the situation.

      Customer Answer

      Date: 04/30/2024

      Better Business Bureau:

      At this time, I have not been contacted by Rebecca Minkoff regarding complaint ID ********.

      Sincerely,

      *****************

    • Initial Complaint

      Date:12/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bag directly online from Rebecca minkoff. I needed the bag asap so paid for extra shipping. The charge for extra shipping was $30. The total amount spent was $215.89. The bag was supposed to be delivered on Friday. The bag never came and I spent all weekend calling and emailing and nobody got back to me or answered. Not to mention the email address wasnt working. I want all my money refunded.

    • Initial Complaint

      Date:04/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fdate of purchase 2/24/2023 when the package arrived I didnt like it it was too large so I ordered another pocketbook smaller say same product and receive that one. Also the first one I sent that on March 3, *************************************************** received a credit of any kind. I emailed him several times, and

    • Initial Complaint

      Date:04/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 17, 2023 I ordered a product from Rebecca Minkoff in the amount of $198.00. I never received a tracking number or the item almost a month later. I sent 2 emails and attempted to call the customer service # that doesn't ring so you can't speak to a live person and emails go unanswered. I have made 2 payments through afterpay and would like a refund.

    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02/17/23 I placed order # ******* on the Rebecca Minkoff website for a M.A.B. Hobo in black. I returned it, and they received it on 03/06/23. I still have yet to receive my refund in my checking account, and since there is no live agent available to speak with on the phone, or chat with on the website, youre stuck just having to email them. Its already been 3 days since I emailed them about my refund, and I havent heard anything. This is ridiculous. Im due a refund of $428.85. I just want this settled already. I should not be having to go through this hassle from a company as big as Rebecca Minkoff.

      Customer Answer

      Date: 03/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

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