Complaints

This profile includes complaints for Lacoste's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lacoste has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lacoste

  551 Madison Avenue, Suite 1300 New York, NY 10022-3264

• 

  Lacoste

  608 5th Avenue New York, NY 10020

• 

  Lacoste

  8687 N Central Expy STE N1-1216 Dallas, TX 75225

• 

  Lacoste

  The Westchester 125 Westchester Ave. White Plains, NY 10601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement - Lacoste is offering their VIP membership club. Level 3 is the top level. I am a member. The site states 2 day free shipping. It also states the following:"Free 2-day Shipping on all purchases on the Site for LEVEL 3 Members, except for Loyalty gift only. As a LEVEL 3 Member, you will enjoy free 2-day shipping on all of your purchases on the Site throughout the timeframe that you are a LEVEL 3 Member, to the exception of purchases including only a free loyalty gift. On purchases only including a free loyalty gift, you will enjoy free Ground Shipping instead. These shipping methods will automatically display as free on the Shipping Page during your Purchase on the Site. However, you have to actively select the 2-day Shipping or Ground Shipping method yourself in order to enjoy this free shipping. They are not preselected by default. Thus, if you do not correctly select them during purchase, you cannot claim them nor a refund for shipping fees to customer service afterwards. There is no limitation to the number of uses of these free shipping methods. This benefit is not available for purchases made in Stores (including Outlets)." However, this is not an option. When I reached out to their customer service ***** I spoke to a "kid" who couldn't care less and gave me another name, when I asked her for her name again.

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3xl zippered hooded sweat shirt and sweatpants and it fit perfectly when it arrived.I washed it for the first time, according to directions ( cold water, normal setting with hang dry) and the two items no longer fit, they have shrunk to a size too small.I have tried to request an exchange to 4xl for both items via email, chat and telephone and no one has helped me so far.The order number is ********* on 1/7/23 for $122.43.All I am asking is an exchange for the hooded zip sweatshirt to 4xl and the sweatpants to 4xl. I am not asking for my money back. Is this asking too much?THIS PRODUCT SHOULD NOT SHRINK THIS MUCH. This is beyond normal-especially with cold water like their washing instructions say.

  Customer Answer

  Date: 02/17/2023

  At this time, I have been contacted directly by Lacoste regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   Lacoste told me I will be refunded $122.43 when I place a new order for the same amount or more and I do not return the new order. I did fulfill that requirement. I have asked them to refund me the $122.43 and the said they will, however they still have not  and it has been 13 days since I have received confirmation they would refund me and I requested refund. My credit card/PayPal has not been refunded.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *********************

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Lacoste has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  I even emailed my assigned BBB representative a while ago to explain that Lacoste did indeed fix the issue. She never returned my email. Why did no one get back to me. I do not want my complaint to be public. 

  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/03/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 items from Lacoste and received only 1 out of 4. The box was delivered to me on 11/01 and it only had a grey long sleeve pique shirt inside. I reached out to customer service, and they told me they need to investigate the case. They asked me to send photos of the box and the item I received and then I would get my money back. Everything is on a recorded line. I call back once I uploaded everything and they tell me "sorry I see it in my notes we cannot help you we shipped everything". I cannot afford to lose this much money. I paid $283.47 and only received one item.I order everything online and this never happened to me before. I want to be refunded. I lost $283.47, the one shirt I received was about $60.

  Customer Answer

  Date: 11/27/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Lacoste has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I visit ******************** Store #*** *************************** on Saturday, October 8 2022 and purchased couple items.At home I realize that store employee overcharged me for 1 item (Copy of receipt and Item tag attached)I was charged $48 for item ********* ** *** instead of $29.97 (Tag on item)I called store today, October 14 and ask employee to correct issue and process refund of the difference. My request was denied and store employee advise me to come to store to fix issue.His solution would not work, because I have to spend time (around 2 hours) and gas to fix store employee error Please refund difference of $18.03 to original form of payment and $500 gift card to compensate for my time and extremely bad customer service from the store

• Initial Complaint

  Date:09/09/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two items from this company and after a week of not receiving any information on the shipment I contact Lacoste only to be told that one of the items was cancelled and the "they didn't know the status of the other item" (availability) but I have already payed for both items over a week ago. Attached are the supporting documents (order number/proof of payment)

• Initial Complaint

  Date:08/23/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint regarding the immensely poor customer service that was experienced at the Lacoste SoHo location. The poor customer service is a severe blight to the Lacoste brand and the employees at this store are responsible for providing false information (lying) in addition to refusing service (selling of bag) all because one of the employees, ***** showed extreme animosity to a customer. The incident took place on August 11th and when the Manager was informed of what happened, he did absolutely nothing to rectify the situation. The Manager was callous in showing no concern. The Manager also lied about extra tax being charged on bags as one of the reasons as to why a bag could not either be sold for purchase or given out as a courtesy upon request. Both ***** and ***** need to be reprimanded for their deplorable behavior. Bags are sold upon request at a fixed fee in the *****************. ***** and ***** are in non compliance with the order and even lied about there being an additional tax surcharge latched onto the fixed price. I am requesting that Lacoste *** Corporate look into the matter. The cashier who was first approach was professional and courteous and was in the process of providing the bag when ***** in a very erratic and unhinged way interned and prevented the cashier from carrying out the transaction. I am requesting that Lacoste *** Corporate look into the matter. The two employees in question, mainly *****, did not adhere to company standards as far as training and employee-customer relations.

• Initial Complaint

  Date:08/10/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/01/2022 I placed an order with Lacoste (order number **********) to purchase an outfit for my sons birthday which is 06/13/2022. On 06/08/2022 I received a shipping confirmation with a tracking number ******************* The order was not delivered until 06/21/2022 which was after the date I needed the outfit for. I called Lacoste ************ to initiate a return, a label was created and I was given tracking number ****************** when I dropped the package off at ******************************************************************************. I have since spoke with several representatives at Lacoste whom acknowledge that the returned item was received but I still have not been refunded. I am due for a refund in the amount of $58.99.

  Customer Answer

  Date: 09/03/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Lacoste regarding complaint ID ********.
  
  Sincerely,
  
  ***************************************