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          Find a Location

          Jack Rogers USA has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Jack Rogers USA

              1198 Madison Ave New York, NY 10128-0507

            • Jack Rogers USA

              155 5th Ave FL 6 New York, NY 10010-6827

            • Jack Rogers USA

              38 Newtown Ln East Hampton, NY 11937-2403

            Business ProfileJack Rogers USA

            Clothing
            Multi Location Business

            Contact Information

            1198 Madison Ave

            New York, NY 10128-0507

            Visit Website
            (212) 673-4751

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Jack Rogers USA has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Jack Rogers USA

                1198 Madison Ave New York, NY 10128-0507

              • Jack Rogers USA

                155 5th Ave FL 6 New York, NY 10010-6827

              • Jack Rogers USA

                38 Newtown Ln East Hampton, NY 11937-2403

              Location of This Business
              1198 Madison Ave, New York, NY 10128-0507
              BBB File Opened:
              8/16/2017
              Years in Business:
              15
              Business Started:
              10/30/2008
              Business Incorporated:
              12/21/2011
              Type of Entity:
              Limited Liability Company (LLC)
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/02/2023

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              Hello,Right around a month ago. I purchased on the Jack Rogers USA online sight two pairs of loafers. Order # ******. Both size 9 at that time, while ordering nothing indicated that the shoes were a final sale. ( I would never have made the purchase if they were ) The Tabby loafer one shoe was to big and one shoe was two tight. The Haircalf Remy loafer, was like wearing cardboard and the toe box on these loafers curled up like elf shoes. (Terrible) several e-mails have been exchanged to try and get my refund. They are playing games that's why I am writing to you. I am asking for a full refund.... $106.02 for the purchase of the shoes and also the $24.25 for the shipping that I paid to send the defective shoes back to them. Let me say this, this company has made it very difficult from the get go to contact them with this matter. They don't want to be bothered. This discusts me, how this has been handled. They shouldn't be in buisness.Thank you for your time in this matter. ***********************
              Read 6 More Complaints

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Domenica D.

              11/03/2022

              I would have given no stars if that were possible. The companys business practices are questionable. I ordered a pair of moccasins, the order was placed without applying the eligible coupon and an order number was not generated. I immediately attempted to cancel the order. No option on the website to do this automatically. I had to send an email, which prompted a response that I would hear back in 5-7 days. By the time I heard back, the item was already shipped. I asked for a full refund and a return label. Upon return of bye item, I did receive a refund of $67.28 however I paid $82.76 for the item. I had to contact them again and received an automated email with the same response Associate will get back to you as soon as possible. It can take 5 7 business days for your request to be handled. Our office hours are Monday Friday, 9 am 5 pm EST. Buyer beware, Jack Rogers USA does not care about customer satisfaction and its business practices are beyond questionable.
              Read 5 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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