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Business Profile

Clothing

Betsey Johnson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Betsey Johnson's headquarters and its corporate-owned locations. To view all corporate locations, see

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Betsey Johnson has 2 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total amount: $148.50 Order created: 03/02/2025 9:22 PM On the above date, I placed an order for two pairs of shoes for an upcoming event. My order was partially fulfilled, with me receiving only 1 of 2 pairs. It has been over a month; they refuse to give an ETA of when my order will be completed and also refuse to give a refund.

      Customer Answer

      Date: 04/16/2025

      Better Business Bureau:

      I have spoken to the business in reference to complaint ID ********, and have been given an *** on shipping. Resolution pending.

      Sincerely,

      ***** *********



       

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother bought a suitcase for me with a 5 year warranty. The suitcase started to have a broken handle and crack in the shell....all under the warranty protection. I've reached out three times and the company keeps giving me the run around. Finally someone responds and says they won't honor it because my elderly mother lost the receipt ( it was a birthday gift ). Then kicker is they said this AFTER I sent them a serial number from a tag inside the suitcase and pictures of the suitcase and physical warranty. I have all email exchanges.

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 3/3/2025, I was late night browsing on ******************************* and I was sleep scrolling and somehow I accidentally "pressed" the pay button and the order went through. I emailed them several times and they told me that it was cancelled and taken care of, they were very professional but it happened again the very next day. that or it was never really canceled the first time. The first charge on my account for $66.30 ( I had an auto applied coupon code) was refunded on 3/4/25 and then another charge of $78.00 even appeared on my account for the first time on 3/4/2025 and despite saying that they are going to take care of it or that they are not going to let it leave the warehouse, I have gotten notification that it has shipped on top of finding out that per my bank, this transaction for $78.00 is showing as an "In-Person Purchase" at the ****************, ******** on 3/7/2025. The description for the first order was completely different and said the following:"An online or phone purchase of $78.00 was made at SP ************************** with your card ending in x0135." They want me to pay almost $9.00 to ship it back when it comes after I have begged them to not let it ever leave their warehouse, it seems like they are doing this for the re-stocking fee. They have not offered to even waive it.

      Business Response

      Date: 03/12/2025

      Hello,

      We have reached out to ***** and made a request for the package to be returned to shipper. A full refund was processed to the original method of payment.

      Thank you,

      Betsey Johnson team

    • Initial Complaint

      Date:12/20/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DATE: 12/01/24 Keep getting the run around. Ordered a month ago and keep getting a computer generated response. Unfulfilled we are working hard. A friend of mine will be making a similar complaint because they ordered a different item and getting same response. Starting to think that this business is a fake one. I keep getting emails daily to buy more things. Yeah thats not happening. First and last experience with this company.

      Business Response

      Date: 12/27/2024

      Hello,

      The merchandise was delivered. We reached out to you with details.

      Thank you

      Betsey Johnson team

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 11/22/2024, received an update that it shipped out on 11/25/2024, its now 12/13/2024 and my item has not even been dropped off to the shipping company. Ive sent several emails asking where my order is and have been given nothing but the run around, buyer beware that if you order something they will gladly accept your money and leave your order unfulfilled for almost a month.

      Business Response

      Date: 01/02/2025

      Hello,

      We're sorry to hear you did not receive the order. We have reached out to ***** and filed a lost claim. Please note that a full refund was already issued on 12/20. We sincerely apologize for the inconvenience.


      Thank you,

      Betsey Johnson team

      Customer Answer

      Date: 01/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ********



       

    • Initial Complaint

      Date:08/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a pair of sandals from the betsey johnson site over a month ago. The shoes arrived damaged. I sent them back for a new pair and received an even worse pair than before. No resolution was offered because I was told this was an isolated incident even though I was sent two pairs of defective shoes. I have been waiting on a refund for shoes I never got to wear and have had the hassle for a month to return them and I still cant even get my money back. Asked for a corporate number on many occasions and was ignored. Not sure how a business can run this way.

      Business Response

      Date: 08/23/2024

      Hello,

      The full refund was already issued on August 3rd to the original method of payment.

      Thank you,

      Betsey Johnson team

    • Initial Complaint

      Date:07/29/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order for shoes and bags in the very early hours of 7/23/24 to be delivered via expidited shipping in 2 days. I called for a status report on 7/25/24 when i did not get any shipping notification and was told the order was delayed because some of the items in the order were not available in their company wharehouse and i told the agent that i could not wait till when it became available as i needed them for a vacation which i was going on on 7/27/24. I was advised to cancel which i did immediately and was promised an email to confirm same. I did not get an email in 24 hours and called them pn 7/24/24 and re-iterated my cancellation and was promised a cancellation email as they still had not shipped as at this date and i reminded them i was going out of town and will not be around to receive it and besides i had already sourced for alternative items elsewhere to which they apologised and promised again to make sure the order is cancelled at their end and refund processing started. They finally sent an email same day stating that the are working on canceling the order.I get an email from them on 7/26/24 and saying my order is on the way and on 7/27/24 saying it had been shipped. I contact them via email on 7/29/24 summarising our prior conversation and conclusions and go on to demand my a full refund, with expidited shipping fees included.I am yet to hear or read from them.

      Business Response

      Date: 08/20/2024

      Hello,

      On 7/31 a full refund was issued to the original method of payment.

      Thank you

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/18/2024 purchased a Betsey Johnson product from a retail store out of state. I made this purchase for a gift. When the gift was given, I found out that the purse I purchased was defective. The store where this was purchased does not have any purse of the same style/color in stock. I reached out to the manufacturer Betsey Johnson / betseyjohnson.com where the problem originated from. The company does have stock of this same style/color purse on their website. The company has been running me around in circles. They requested a copy of the receipt which I sent along with photos of purse. I've asked them for simple resolution....send me a return shipping label so that I could send the new with tags, defective purse back along with a copy of the receipt. They disregard the facts that the problem originated with the manufacturer, the fact that the store this was purchased from is out of state and the fact that I'm requesting a replacement in which this was the last one of this style and color that the store had. The company continues to refuse to resolve the issue. It would cost me approx. $80 round trip with gas and tolls to get back to this store in ** from where I reside in **. Bottom line the problem originated with Betsey Johnson manufacturer. This product came brand new with tag inside a dustbag, inside a clear packaging. There were no loose mirror like stones in the dustbag. This bag was defective from the go and clearly not inspected before Betsey Johnson sold the bag in the first place or their would be loose stones in the dustbag which there are none. Been emailing with **** from their company who seems to be very incapable of resolving the issue as well as being incapable of providing me with a complete response. So here I am with you, to ask for help with assisting me to get resolution..

      Business Response

      Date: 07/15/2024

      Hello,

      We reached out to you and left a voice message and also emailed. Please reply to our emails and return the defective merchandise; we will make arrangements for a replacement item to be shipped out to you.

      Thank you,

      Betsey Johnson team

      Customer Answer

      Date: 07/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Ive replied to your email  hoping this will be resolved.  At the point where I requesting return shipping label to return for as different style bag if exact bag is not available  I appreciate your efforts in helping resolve the issue  Its been a mess dealing with customer service with ur company so I greatly appreciate your effort in helping resolve this  Thank you!

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

    • Initial Complaint

      Date:03/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Betsey Johnson on Saturday February 24, 2024 for a handbag and matching wallet. I paid for expedited (2 day) shipping. Per their shipping policy, the order would arrive on Wednesday February 28, 2024. The order has yet to even ship and customer service has been giving me the run around for days. They advised me on Wednesday the 28th that it would arrive although the item had yet to ship. Had I known the expedited shipping they offer was a ruse, I would have ordered sooner or ordered something from a different company altogether. I really needed this to arrive before I leave for out of country travel and Betsey ****** has made no effort to ship my item. They created a shipping label on Tuesday February 27, 2024, but it has yet to be picked up by the carrier. I literally just want my item shipped to me ASAP. At this point it should be overnighted.Order Confirmation BJ#******

      Business Response

      Date: 03/04/2024

      Hello,

      The merchndise was delivered today, 3/4.

      Thank you

      Betsey Johnson team

      Customer Answer

      Date: 03/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The order was supposed to be delivered on 2/28, not March 4th. I am out of the country until March 11th. Im not even sure where it was delivered because my home surveillance has not alerted me of any activity at or near my house. I explained to ************************* who reached out that no one is home, hence why I paid for expedited shipping in the first place. I would never have a package delivered in my neighborhood while Im away. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Business Response

      Date: 04/08/2024

      Hello,

      We have confirmation from the customer via email that the neighbors had retrieved the package and that it's now in customer's possesion. We have also compensated the customer for the inconvenience.

       

      Thank you

      Betsey Johnson team

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order BJ#****** in September and received on 11/09/23. I paid ***** (including taxes) and it has now been discounted twice, for ***** (including taxes). I have reached out to their customer service three times requesting a price adjustment, all of which have gone unanswered. Im requesting a refund of *****, as these discounts became available just days after receiving my order.

      Business Response

      Date: 11/28/2023

      Hello,

      We have issued a refund for $18.82 to the original method of payment. It will take a few days for the amount to reflext on the account.

      Thank you

      Betsey Johnson team

    Betsey Johnson is NOT a BBB Accredited Business.

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