Business ProfileforGodiva

Original Order No. **********. Date Ordered: 10/29/23. The new order was placed on 11/06, the order number is *********. The total payment amount is $145.00. I placed the order one week ago, but received nothing after one week. So I contacted the customer service, then they said there was no order in your account. Then I sent them the screenshot for my account to show them I placed the order. Then they admitted that oh, it was a system error. They did not receive the order information. Then they asked me to place a new order, and it took me about an hour for the new order in the chat, and I did not receive the confirmation email after I made the payment. So I contacted them again, and after receiving the email I found out they placed a wrong item for me. Then I had to contact them again to make the correction, they said no changes could be made. Then I requested to cancel the order, they said that was not an option. Now I am requesting either correct the wrong item from #**** to #****, or cancel the order and issue a refund. This is a mistake made by the Godiva customer service agent, it does not make any sense for me to take this result. I need a cancellation or correction. Otherwise, I have to chargeback. This is really the worst shopping experience I ever had.