Business ProfileforBowlero Corp.

Invoice ***** ******** On3/22 I planned to take my family bowling and I havent been bowling in several years. We wanted to go on Sat 23. I went online the day prior to see if I should reserve a lane or just show up on the website the first thing you see is reserve lane so I clicked on it and proceeded through the steps. I reserved the lane for the 23rd and I submitted payment forthat date and time $182.61. my son and his wife had an emergency and couldnt make it so I thought no big deal. I showed up at the bowling place and explained that I could cancel my reservation or can they adjust it since we were missing two people. The guy behind the counter says theres nothing he can do that is not booked through him or the bowling place. Im assuming its a third-party so I would need to call them to get it straighten out. If I would have no it was through a third-party I wouldve never booked because thats always a fiasco. Then on top of that we decided to go ahead and bowl but we had to go ahead and pay again so that I could handle this other reservation separately. I called customer service and tried to get the reservation canceled since the date had already passed weve already bowled they couldnt help me at the establishment. I had to wait until the following Monday to make a phone call to one 800 number to try to resolve it, and *************************** was no help. I asked to speak to a manager or supervisor about the issue and she told me that there was no one available so I asked her when would someone be available and she said she didnt know there might be someone there tomorrow I attempted to call the one 800 number again but, ******* seems to be the only one that is taking phone calls and shes not getting me in touch with a manager or supervisor to try to help it anyway. my complaint is that its nonrefundable and I was not aware she did send me the confirmation that reads out all the fine prints but honestly its a trap on the website and its not really fair.