Complaints

This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Citi

  388 Greenwich St New York, NY 10013-2362

• 

  Citi

  1000 Technology Drive Mail Station #20-1-372 O'Fallon, MO 63368-2240

• 

  Citi

  Citicapital - Commercial Business Group 3950 Regent Blvd., Mail Stop S2A215 Irving, TX 75063-2244

• 

  Citi

  Citibank Executive Response Unit - private label accounts P.O. Box 8189, 541 Sid Martin Road Gray, TN 37615

• 

  Citibank

  398 S. Decatur Blvd. Las Vegas, NV 89107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 7, 2023, I was a day late, and my payments are due each month on the 6th. I posted a payment on July 7th and contacted customer service to discuss a day late payment. I asked if a late fee would be applied and was told yes by a representative. I believe his name was *****. I inquired about getting the late fee waived and he said he would have to check with his supervisor. This is because I already had one a year ago. He got back with me and said good news that he can adjust the fee of $29.00 late fee due to me consistently making on time payments. This will only happen once. The adjustment would appear on the August 6, 2023 statement, and it will be $55.00. I have email confirmations from July 7th and July 10th. Moving forward August is here and I wanted to pay early. I logged onto my account on July 3, 2023 to post a payment of $55.00. I see that the late fee was never adjusted and the late fee was still applied which is $84.00.I called customer service on July 3, 2023. I spoke with a supervisor named ***** about explaining my situation. He pretty much told me there's nothing he can do about it, but for me to pay the $84.00. I explained to him that I am on a fixed income and all of my bills are calculated and I dont have the extra $29.00. He stated that the late fee went towards my balance but not towards the monthly payment. I said, I was misinformed because that wasnt communicated to me. I was told the $29.00 will be adjusted and the August payment will be normal.Then I requested a manager. On July 3rd, I spoke with ******. Again, they are giving me the run around about how they cant fix my account, because of how their system is setup. I was told they would have to address the agent for misinforming me, but unfortunately they cant fix it. Its a mistake on their end and I have to suffer for it now with my account still accumulating late fees. I am frustrated and upset because this was not in good faith. I am uploading 2 document receipts.

  Business Response

  Date: 08/07/2023

  Please accept this notice that we are investigating the customers concerns. 
  We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I am not satisfied with the decison, I submitted attachment as to why I am not happy with the decision. Please look into this, its very unfair.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 09/05/2023

  Please accept this notice that we are investigating the customers concerns. 
  We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed a transaction with Citibank. My wife purchased something last year but it was not charged until this year. It was a reservation of a system from Hearth Display. Due to time since reserving it, 2022, and the charge coming through in May 2023, she did not remember it. When it came through it was for ****** and I did not recognize it and she did not remember it. So I disputed it as an unauthorized charge. They investigated it, found it was authorized and withdrew the dispute. Since then, we cancelled the order and the company said they were refunding the money. They never did. So I reinitiated the dispute with Citibank (have done so at least 4 time). Every time I do, the customer service reps say they have updated the dispute and it should be reopened but that never happens. There is some glitch on their end and it never happens. I don't think their low level reps can understand the situation. The company Hearth Display is crooked and says they are going to refund the money but they never do. There is no way to contact them from which they respond. Basically, Citibank is not living up to their reprsentations about how they handle credit card disputes.

  Business Response

  Date: 08/08/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable,via phone, email, or mail within 15 days. 

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for and was denied a citibank simple secured card. I authorized 400 from my bank account to secure my deposit on the card. This was end of July 2023. I received a denial letter dated July 31 2023. because I had limited credit length accounts. Ironic that's why I was applying and was trying to boost my fico score through experian boost. My fico went down 6 pts just for applying. My chance of approval was 98% ok. Problem is it took me hours to get ahold of a human rep. I was transferred 6 times and hung up on 5 times. Finally speak to someone who was able to verify that yes I did apply and was denied but she said I was never charged 400 because I was denied I have PROOF it came right out of my bank account she grilled me about ********** or if I was an authorized user on any other card. No I am not . I do not have a credit card that's why I am applying for a secured one so I can give you 400 and I borrow it back from you and pay interest for the privilege I can't get anyone to listen and return my deposit!!

  Business Response

  Date: 08/07/2023

  Please accept this notice that we are investigating the customers concerns. 
  We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19 2023 I made a payment ****** dollars /on April 26 I made a payment of ***** dollars for a total of 150.dollars. But I returned all of the items back to the store, Leaving me with a balance of zero dollars . Best Buy owe me a total 1***** dollars. They sent me a check for ***** but they still owe me ***** dollars and 63 cents and maybe interest.{I **********, ****** WANT MY FULL REFUND } From Best Buy Store At ***************************************************************** ******* PLEASE HELP ME THANK U BBB,

  Business Response

  Date: 08/07/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days
  
  

  Customer Answer

  Date: 08/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  i made two payments the first was a ****** payment on APRIL 19 2023 THE second was ***** on april 26 2023.i have both RECIPTS that i can give as proof if you need them please let me KNOW

    

      ************************

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ************************
  
  
  
  
   
  

  Business Response

  Date: 09/05/2023

  We responded to the customer on  08/14/2023 . If the customer would like to share this information, they can provide a copy of our response to the BBB.

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March, 2023. I am being billed for something I did not cause in the amount of $5,636.00 as of now. They are adding interest and late fees also on going. I have contacted them several times with no resolution. I get transferred to many other agents. Last week on one call I was transferred seven different times to different agents with no result. I have been told that it was being sent to the fraud department, but I am still getting billed for this. It has been under two different account numbers. Last digits of this are **** and ****. I will appreciate any help I can get from this agency to help me get this cleared up. I have tried with Citi Cards and just keep getting no where with them. I have been very patient with them and have endured insults from them as well. Thank you for your help. *************************

  Business Response

  Date: 08/08/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citi cashed money orders but have yet to Credit it to any account. Caused stress and frustration that was avoidable.

  Business Response

  Date: 08/07/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing with a profound disappointment regarding a persisting issue concerning a travel reservation made through Citi Bank's travel portal.As a devoted Citi Prestige customer since 2016, I have always held ********************** Bank in high regard for its exceptional service and customer commitment. However, the current handling of my case has shaken my confidence and left me disheartened.On March 10th, 2023, I made an incorrect hotel booking using Citi Bank's travel platform. In my ******* pursuit of a solution, I have placed more than ten phone calls to Citi Travel, engaging in conversations with over twenty representatives/supervisors. Each time, I was assured of a follow-up, yet regrettably, not a single representative has fulfilled this commitment, leaving me without updates or progress. Every phone call I made was longer than 1 hour!In my latest call on August 4th, 2023, I invested a laborious three hours in a conversation with an agent named ****. To my dismay, not only did the conversation fail to yield a resolution, but it was abruptly terminated due to a disconnection. I have meticulously documented all these interactions, preserving numerous call duration screenshots as evidence of my sincere efforts to resolve this matter.My loyalty as a Citi Prestige customer, coupled with the significant annual fee I bear, compels me to express my profound disappointment in the handling of this situation. I believe that this unfortunate episode contradicts the very values that Citi Bank stands for.

  Business Response

  Date: 08/07/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received multiple letters today, 8/5/17 from Citibank stating we needed to update our contact information on an open account. Acct ending ****. First issue is we have not had an account with Citibank in 2 years. Second issue is Citibank automated phone system will not allow callers to contact a representative without an account number or social security number. It took 30 minutes of calling back to make various selections to finally speak to a person that insisted they could not pull up an account with just the account number and our name. Third the representative refused to provide a supervisor or other management that could locate the account and stop the fraudulent activity being conducted in out name.

  Business Response

  Date: 08/07/2023

  Please accept this notice that we are investigating the customer's concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Citi Credit Card customer since 2015. I also opened a savings account with ********************** at a later date. I can see both accounts with a single login. I have not made any changes to my account.I am suddently unable to log onto my account online which means I cannot see my account balance, make any payments, withdraw money, apply redemption points, etc. I have filed a compalint with Citi and they will not transfer me to the correct party to discuss. I have provided all the identification information and they cannot resolve the issue where the website continues to ask me to activate a debit card which I do not have. It is an endless technical loop where it continues to ask me to activate my card each time I log on. When I call, sometimes they say their records are not available right now. This has been an awful and incompetent experience with their technical team and support staff. I am out of options on what to do.

  Business Response

  Date: 08/07/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days
  
  

• Initial Complaint

  Date:08/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Card declined fir urgent purchase 8-5-23. I called to find out why. Now my card is tied up until a verification is done. I asked to speak to a supervisor and they hung upon me. I have been a customer 13 years. I charge ****** most months. I have ******* airline mikes or i would close the account. There is no reason to put me through this verification . The customer reps ***** poor english so i cant even get told what the problem is

  Business Response

  Date: 08/07/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days