Complaints

This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Citi

  388 Greenwich St New York, NY 10013-2362

• 

  Citi

  Quality & Operations Control 1000 Technology Drive, M.S. 599 O'Fallon, MO 63304

• 

  Associates Housing Finance, LLC

  1431 Centerpoint Blvd. Knoxville, TN 37932

• 

  Citi

  Citi Prepaid Services - NA TTS Client Operations 5301 Robin Hood Road, Ste 200 Norfolk, VA 23513

• 

  Citi

  Banamex USA (BUSA) 2029 Century Park East, 42nd Floor Los Angeles, CA 90069

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Citi *********************** people have been lied to, told to go take it out with the Merchant when in my complaint I state very well that I was a victim of *************** by unlicensed people calling themselves. I have to recount many times bc my dispute D-************. They guaranteed me that I had 6 months to file my dispute. I was given the Deadline of June 30th to submit supporting documentation to my Claim of $2800 + 3 transactions of $80 from Dr. *********************** Plastic Surgery. My complaint is not about goods received not as expected is merchant is a charlatan Doctor that is only Board Certified In **************** unlicensed, unskilled, uneducated, unqualified people that treated me including naked passing as Doctor (in this case ***********************, that they just changed in their website from *************************** to just *********************** after my complaints) & passing as Healthcare Professionals. All in the name of making maximum profit for Dr. *********************** that pays those people probably low wages while charging us, fooled patients top dollar. ****** Citi **** has shown for months total ********************** for me as a person and as a client. My claim was so valid & in the timeframe that it even came in the mail and in their App JUNE ********* as a Dispute already. The statement arrived by mail before June 16th. They had enough time to print and send the statement to me with my claim included in June statement in page 4 of 5 but they went back with their word and told me that it was too late, that I filed too late. Documentation in the timeframe so much so that it even got in PRINT IN MY PAPER STATEMENT by mail. There it is the Dispute *********************** $2800. ****** Citi did nothing Never fought for my hard earned money back. I was sold a lie & a fraud. I was violated by people passing as Doctor and Healthcare Pros when they are just nobodies that dont know what they are doing. We pay you guys on ********** make a profit out of every purchase we make. HELP!

  Business Response

  Date: 08/08/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
  

  Customer Answer

  Date: 08/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]I had been given the Deadline of June 30 when I called and the representative that took my initial complaint and gave me a Dispute ID number accepted taking my case. My case is a medical fraud and it doesnt follow on the one size fits all 60 days for Claims rule. I had to need time to find out about the fraudulent activity going on in that Dr. ****** regarding people handling me passing as Doctor with no license and the lies that I was told about my recovery process. See screenshot and the longer phonecall made on August 19th 15:26 Eastern Time how rude this supervisor of the ****************** is to me and talks to me with disregard and almost hatred as if it is personal against her that I wanted my Dispute to be honoured. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 12/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello Dear BBB,

   

  I am forwarding this email because I would like to inform that the company promised to investigate and contact me and has never done so. I wouldnt have accepted the decision had I known they were lying about investigating and getting back to me. 

   

  I disagree with the way they conduct their business and how they played me for a fool.

   

  Sincerely,

  *****************************

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 12/06/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
  

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally lodge a complaint against Citibank for the recent and unjustifiable blocking of my accounts, causing substantial inconvenience, financial distress, and a loss of trust in their services.I wish to provide a comprehensive account of the incident:Sudden Account Blockage: On July 24th, I was shocked to discover that my Citibank accounts, including ***********, had been blocked without any prior notice or explanation. This sudden action has disrupted my ability to access my funds and manage my financial affairs effectively.I have contacted Citibank **************** with the reference number, *********************.Financial Strain and Disruption: The unexplained account blockage has caused severe financial strain, as I am unable to use my funds for necessary expenses, bills, and obligations. This has resulted in a considerable disruption to my daily life and financial stability.Inadequate Customer Support: My attempts to contact ********************'s customer support for clarification and assistance were met with prolonged wait times and inconsistent responses. The lack of timely and effective communication has added to my frustration and distress.Missed Financial Commitments: Due to the account blockage, I have been unable to fulfill timely payments for bills and other financial commitments. This situation could potentially harm my credit history and overall financial standing.In light of these circumstances, I respectfully request the Better Business Bureau to take the following actions:Investigation and Resolution: I urge the BBB to thoroughly investigate the circumstances surrounding the account blockage and hold Citibank accountable for their actions. I also seek the immediate unblocking of my accounts and a clear explanation from the bank regarding the reasons for this action.Compensation for Damages: Given the financial losses, stress, and inconvenience I have endured due to the account blockage, I believe it is only fair to request compensation for these damages.Enforcement of Ethical Practices: I recommend that the BBB emphasize the importance of ethical and transparent practices within the financial industry to ensure that customers are treated fairly and respectfully.Customer Advocacy: The ********************'s efforts in advocating for consumers' rights and promoting better business practices are crucial in preventing such incidents and safeguarding the interests of customers.I am hopeful that the Better Business Bureau will address this complaint with the seriousness it merits. I kindly request acknowledgment of the receipt of this complaint and regular updates on the actions taken or outcomes achieved.Thank you for your attention to this matter. Your intervention is greatly appreciated in seeking a just resolution to this issue and fostering accountability in the business community.Sincerely,*************

  Business Response

  Date: 08/08/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A credit card was opened with american airlines citi card fraudulently under my name in march 2022, I reported this as fraud as I never opened the credit card in Jan 2023 and was told that the account would be closed and there would be an investigation as to whom opened the account. I have never received a letter, email or any form of contact regarding this matter and the result of the investigation. This month I have now received calls from a debt collector stating that the account has been sent from citi bank without notification whatsoever to me from citi bank that this account was delinquent and still fraudulently under my name. Despite my attempts at communicating with the citi bank fraud department, their work hours do not allow me to properly resolve this issue. They work on hours when I and most people are at work and unable to call them. For a supposed large banking institution within the ************* they are very unprofessional and unable to carry their business appropriately. I have a citi credit card account that I will be closing as I do not want to be giving business to credit card companies like this

  Business Response

  Date: 08/08/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have had multiple attempts to use to send money to PayPal account - all Have been unjustly been cancelled by Citibank - supposedly for fraud. I have called SIX times today alone to confirm the purchase and now am on hold for 1 he. and 45 minutes (still waiting) to simply talk to someone who can make my account work as intended. This is inexcusable and incredibly unprofessional.

  Business Response

  Date: 08/08/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable,via phone, email, or mail within 15 days. 

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried closing a Citibank credit card today. I tried to get a payoff amount but I'm told they can only estimate. Interest will accrue and I will have to pay that at all later date. I will end up paying interest and my account will not be closed. I paid almost $100 more in interest to close the account and I'm told I will be charged another $100 more next month.This seems illegal that they cannot provide a payoff amount and the customer has to keep paying interest because Citibank doesn't/cannot provide a payoff.If I over pay Citibank will keep my money for their use for 90 days. Then I have to hope they're honest enough to return the overpayment.

  Business Response

  Date: 08/08/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable,via phone, email, or mail within 15 days. 

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citi has held my incoming wire transfer since 7/16/2023 and have not replied to ******** (my bank) request to get an update in a timely manner. It is for an incoming wire (to ******) for **** Euros. The sender has provided all requested information, so there should be nothing holding it up at this point.

  Business Response

  Date: 08/08/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive Practices Regarding Promotions and Payment Allocation. I should not have incurred any interest charges.I am writing to express my profound disappointment and frustration with the deceptive practices I have encountered while dealing with Best Buy credit services. I had previously contacted your customer support regarding the 0% promotional programs for purchases made with the Best Buy credit card. It was clearly stated that all eligible purchases would receive 0% financing. However, when I made my purchases, the promotional offer was not applied initially, despite being eligible. Upon contacting your customer support again, I was assured that no further actions were needed and that the promotion would be applied retroactively, with any previous interest refunded. Yet, I am dismayed to discover that, after paying off the entire promotional balance in June, the promotion has still not been applied, and the payment allocation was not correctly executed. As a result of this failure to fulfill your promised promotion, I have incurred unjustified charges and my credit score has been negatively impacted. This unacceptable and reflects a complete lack of accountability and transparency on your part. I demand an immediate correction of the payment allocation and the application of the 0% promotional offer as originally promised. Additionally, I expect an immediate refund of all interest charges that were erroneously applied to my account due to your companys oversight. I urge you to take this matter seriously and address the issue promptly. Failing to rectify this situation will not only further damage my trust in Best Buy credit services but also compel me to seek legal recourse to protect my rights as a consumer. I am hopeful that you will do the right thing and resolve this matter swiftly. I expect a written response detailing the corrective actions taken and the confirmation of the refund of the interest charges within ten business days from todays date.

  Business Response

  Date: 08/08/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
  

• Initial Complaint

  Date:08/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a savings account with ******************** last month. I then needed access to my funds due to a broken air conditioner during a heat wave. When I attempted to withdraw funds, a security alert was placed on my account and I was denied access. I have spent over 8 hours on the phone with Citibank over the past week, but have not gotten any resolution.

  Business Response

  Date: 08/07/2023

  Please accept this notice that we are investigating the customers concerns. 
  We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had applied for a Citibank Simplicity credit card and was transferring 2 credit card balances to the new account. I was approved. A few weeks later I realized the balances did not transfer then I received a letter in the mail asking for verification. I called the number on the letter while traveling to work. The gentlemen I spoke with sent me a code on my phone to use for verification and then we got disconnected. Several days later I called the number again and they were not able to use my phone number for verification. The representative was wanting my debit card number or different credit card number. I got very frustrated and told them I was not providing them with another credit card number or my debit card number. I then hung up. Tonight, 08-06-23 I tried again and spoke with 3 different people. All I'm wanting at this point is to close the account. I spoke with a supervisor (********). He was not able to help me for the same reasons. I have given these people my phone number, credit card number, etc. I explained to them that I am receiving emails from Citi and that I have never received the card. I just want the account closed, nothing more. They said they have to send me a letter and once I receive the letter to call the number and go from there. I think it's ridiculous.

  Business Response

  Date: 08/07/2023

  Please accept this notice that we are investigating the customers concerns. 
  We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:08/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 30th 2023, I received an email from Citi offering me, as a loyal cardholder, to open an accelerate savings account and obtain a $450 bonus after completing required activities. I transferred the funds, and completed all activities as listed in the email. I even chatted with 2 different representatives, ***** and ******, who assured me that I had completed all activities and the bonus would be added on 7/26/23. ****** even said I should have received the bonus so she will put in a request to add it. Now they tell me I opened it in a different "package" than what qualifies. That's incorrect, as not only did I click on the "Apply Now" link and make sure the offer code was there, I chatted with ******* on 3/31/23 to ensure my account qualified, as the the other associates also said. This is extremely misleading, and bait and switch, especially after holding on to my money for 4 months, and their own representatives, in writing, assured me that I would receive the bonus.

  Business Response

  Date: 08/07/2023

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days
  
  

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************