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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,820 total complaints in the last 3 years.
    • 1,563 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      very serious complaint: i was charged a $42.50 bogus fee for a previous wire that was returned back on October 25th, 2023.however, i got charged the same $42.50 again when the $1,000 was returned back to my account from a 2nd wire that i had sent out back on October 25th, 2023;so instead of receiving $1,000, i received $957.50 back on October 30th, 2023.Oct 30, 2023WIRE REVERSAL B/O: **** ** ***** ******** ******** ******** **************** **** ******** **** ** ******** **** ************ *** **************** ******************** *** *** ********* * *** ************ ** *** **** *** * *** **** ** *** ***** **** **** **** ************ Other$957.50i dealt with ******** in the executive office already and she said she was going to assist ME with getting the 2nd reversal of the $42.50 for the wire put back into my account, but ******** Never Answers the phone, nor returns my calls!********'s extension at the corporate office is: *************************5.furthermore, i have wasted at least 2 hours in phone calls between the wiring department and customer service in order to resolve this and they just PLAY GAMES!i need somebody in the executive office to be man enough to admit that i did receive a deduction of $42.50 which was previously credited for the 1st wire and to kindly reimburse me for the same amount for the 2nd wire.please contact me back at: ************************** or **************.thank you.sincerely yours,****** ******************* angry and upset chase customer /hps

      Business Response

      Date: 11/13/2023

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you

      Customer Answer

      Date: 11/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************

       

      they took care of me.

       

      thx,

       

      ****** *******************


       


    • Initial Complaint

      Date:11/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an international student at ************************, and have been used Chase checking and credit card since coming to *****************. However, Chase suddenly closed all my accounts, and told that I am banned from using Chase again. The email and the phone number I provided are the same as the contact information saved in Chase. Please help me with the problem, thank you so much!!!

      Business Response

      Date: 11/14/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 11/29/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I didn't get any reasonable explanation for why my account was closed. All my activities are normal, not frequent, and safe. I've lost some of my FICO credit and had a lot of trouble making a new credit card and debit card just because of this sudden closure of my account.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* **




       

      Business Response

      Date: 12/11/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited money in the *** machine in Brooklyn chase bank . Then the money never hit my bank. Chase is refusing to return me my money back they dont want look at cameras for that day. I didnt take my receipt, but I have my application where it clearly shows all the money that I get in my bank.

      Business Response

      Date: 11/20/2023

      We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 11/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       I dont get my money back 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************************




       

      Customer Answer

      Date: 12/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

      the bank is saying they cant find it and they dont look at cameras.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************************




       

      Business Response

      Date: 02/22/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a domestic wire to from chase to chase, the account number was off one digit, but everything else was wrong like company is info, and all, and chase did submit the transfer, I keep calling all ppl but no answer yet

      Business Response

      Date: 11/30/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was trying to withdrawal money as on the screen stated that the money was being withdrawal within seconds another screen popped up that stated ATM Under Maintenance and the money never came out so I left and as I got home I checked my EBT App and the money part was on $7 out of $417 and they refused to assist me at this time.

      Business Response

      Date: 11/17/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am active duty military of 12 years. I opened a lock box up in ******** on my first duty tour 11 years ago. Chase bank will not let me close my lock box and now charging me ***************************************************************** a decade. The lock box used to be free for military when I first had it open and now that they are charging I would like to close it because I havent used it in years. They wont take my military order or status to close box. They claim I have to fly to ******** and go in person to branch to close box. Which is not realistic as I am living in a different state serving my counties military forces. I just want to close the box.

      Customer Answer

      Date: 11/28/2023

      At this time, I have been contacted directly by JPMorgan Chase & *** regarding complaint ID ********, however my complaint has NOT been resolved because:

      JOMorgan Chase & *** called me and left a message and number to call them back on.  I have attempted to call back during normal business hours and left a voice Mail with my reference number and call back number.  They have not returned my call at this time. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *******************************

      Business Response

      Date: 01/29/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday I deposited a check from the ******************* into my Chase checking account. This check is a state income tax refund and is signed by **************** Controller ************************. It is not a personal check. Despite this, however, ********************* Chase put a ten-day hold on it. Ten days. I called Chase customer service and complained. I pointed out that this is not a check from a private citizen; not from **************** of Embezzle, *****, but from the ******************* the same state, by the way, which issues my monthly salary that is then directly deposited into my Chase account. But they would not budge. Ten days, they told me. My only response was that, if Id have known this, I would have bypassed their ridiculous and frankly needlessly draconian hold policy by simply cashing the check. Instead, the hold on my money has caused me a number of problems, not least of which was being forced to pay Chase a $30.00 cancellation fee on my monthly truck payment, which I mailed out yesterday. This fee, not to mention the cancellation, the hours I spent on the phone with both Chase and my auto financing company, as well as undue stress, is all the fault of Chase. And, if thats not enough, their customer service phone bank is hopelessly antiquated. They do not have caller ID or other high tech verification practices that are standard with most other companies, thus making the identification process needlessly cumbersome. Again, Chase is completely culpable here and are moreover treating me like a common criminal. Heres a clue, J.P.; criminals dont deposit forged checks. That makes it too easy to get caught. I also recall bailing you out in 2008. One would think, in light of this, that a bit of reciprocity was in order; that youd be capable, after absorbing all those bailout billions, of being able to look at a check and decide whether it was good or not without putting it before a committee. Instead, you assume that said depositor is a forger. That he or she is guilty until proven innocent, and that it will take a full ten days to admit your customers innocence and award him or her with access to their own money.

      Customer Answer

      Date: 11/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:11/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 31, 2023 I deposited a check, issued from the ** ***** of ***** Treasury. Chase placed a hold on it but assured me that the funds would be released the next business day. On November 1, 2023 I spoke with a supervisor named ******* and he advised that the check was fraudulent. He did not contact the state to verify but told me that the check was flagged. He could not give me an explanation as to why. I contacted the state and the representative was appalled and perplexed. She stated that banks called often and there has never been an issue. Chase Bank has accused the ********** of ***** Treasury of fraud.

      Business Response

      Date: 11/15/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was being scammed by someone claiming that they were with ************* Before I caught on, they had reverse previous bills that were already paid. I called Chase Bank to stop the investigation, they replied that once they started it could not be stopped. I explained that it was not me, and that you did not do a complete verification of my information. And why did you not think that something was wrong when the reversals of all paid accounts went back three months. I tried to get them (Chase), to repay all of the accounts, as of today they still have not paid any accounts. I explained that my water will be turned off if they do not immediately pay the water company. I have been on the phone for hours, with no luck. My last call I was told that the verification's system was down, that I should call back in two to four hours later.

      Business Response

      Date: 11/14/2023

      We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/31/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/26/23 I attempted to make a wire transfer through Chase Bank. I was told there was no problem with the transfer. Later that day I received a phone call from Chase regarding the wire transfer (which is normal). After a few questions I was told transfer would go through. After that I received an email saying that transfer was approved and would go through. On 10/27/23 I received another phone call from Chase and after many more questions I was told that transfer was being declined because they suspected wire fraud and my account would be closed and my relationship with Chase Bank terminated. I was told I could pick up a cashiers check for the balance in my account 10/30/23. When I went to pick up the check I was refused my funds due to an ongoing "investigation". I was told it could be months before I can get access to my funds. As you can imagine I find this situation unacceptable.

      Business Response

      Date: 11/16/2023

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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