ComplaintsforPremier Auto Protect

Auto Warranty Services

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Initial Complaint
04/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a extended warranty Feb 29th. The car broke down around 3 weeks and they would not cover it due to a pre existing condition. I called to cancel my warranty and was told I was being charged a 50 dollar cancellation fee. Attached is my contract and no where does it say that there is a charge for cancellation. I would like my money back on the 2 payments I have made for the warranty coverage and my cancellation fee. The warranty was useless cause they refused to cover my repair. The repair was for a blown head gasket.
Business response
04/10/2024
Hello ****** ,

Thank you for writing this so we can help other customers understand how the policy works

You signed up for this plan on 02/26/2024 on 3/18/2024 you called in to start a claim.

We informed you that since you are within your 30 days the policy would not be able to cover it.

You decided to wait until the plan is effective to try and submit for approval on the claim when we told you it wouldnt be able to be covered.

If you would have cancelled during the 30 days , it is a risk free money back guarantee but instead you decided to wait and try to get a pre existing claim covered.

Now that your claim has been denied for a second time you called to cancel.

The 16th page of this attachment and your policy ( Page marked #** on the bottom right corner) you can read the cancellation terms. Specifically under section B discusses the $50.00 cancellation fee. We did also attach that separately for your convenience to view.

When you did call us to cancel your plan you did also give us authorization to process that fee on your behalf.

With all this being said and your verbal approval over the phone please supply us with a proof of charge for that $50.00.

According to what we see here is that there was no charge of $50.00 for the cancellation fee.

This complaint has no basis, if you would have cancelled when we informed you of your pre existing condition then you would have received your payment back. Instead you waited to see if you can try and get it covered and then gave us verbal approval to process your cancellation fee but we did not.

We wish you and your vehicle well , this complaint is closed due to your information not being accurate and no charge for cancellation fee being charged.

Thank you
Initial Complaint
03/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Premier Auto Protect sold me a Car Warranty on Feb,2024 and on March 26,2024 when ************** tried to contact them they never answer the phones or reply back with the concern regarding the repair. I fallow the process that is listed on the pamphlet provided by them. I am not able to have my car repair due to them not holding their customer service part.
Business response
03/27/2024
Hello ******,

Generally when customers call ** would be the easiest way to get in contact with us.

According to our phone records since sign up we have only received one call from ************** to us which was yesterday 03/26/2024 ( this was a 10 minute conversation). There was no hold time to get in contact with us whatsoever , please check the number you were calling.
The claims have adjudicated the claim so it seems your shop did get in contact with them as well, so again not sure where all the "disconnect" has been.
According to the same pamphlet you are following the process on you would be able to read that your policy is not in effect yet.

Your vehicle was only driven 807 miles when the policy requirement before a claim can be called in is ***** miles.

Thank you
Initial Complaint
03/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Product or Service Involved : Auto Extended Warranty Date Purchased : 9/27/2023 Amount Involved $2,7***** ( Monthly Payment of $ *****) Paid $525 Contract/Account #: ********** Name of Sales Person : *********************** Dear BBB, Upon purchasing my vehicle. I made the decision to invest in an extended warranty, specifically the Premiere Auto Protect, with the expectation that would provide coverage for any unforeseen repairs beyond the expiration of the standard factory warranty. This decision was made in good faith, trusting in the assurance of comprehensive for my vehicle. However, my recent attempt to utilize this warranty for necessary repairs on my SUV resulted in an inexplicable denial of coverage. Despite diligently adhering to the terms and conditions outlined in the warranty agreement. I was summarily denied coverage, leaving me both frustrated and disappointed. I brought my SUV seeking assistance from G&G Auto Shop, they conducted a thorough diagnostics and submitted a claim to Premiere Auto Protect only to have it rejected on the grounds of pre-existing problems with the vehicle. This denial of coverage is not only infuriating but also unacceptable, particularly given the assurance provided at the time of purchase regarding warranty coverage. I urge Premiere Auto Protect to promptly address these issues and take decisive step to rectify the situation. As a loyal customer, I expect nothing less than complete transparency and honesty throughout the purchasing process, as well as dependable warranty coverage for any potential issues that *** arise with the vehicle. In light of these distressing circumstances, I respectfully request a swift and satisfactory resolution to this matter. This *** include Premiere Auto Protect to shoulder all the expenses to the necessary repairs of the vehicle and some reimbursement for repair expenses incurred due to the unjustly denied warranty claims. Thank you BBB for your attention to this urgent matter and eagerly anticipate your prom response. Respectfully Yours, *************************
Business response
03/25/2024

Dear ************,

Thank you for bringing your concerns regarding your denied warranty claim to our attention. We understand how frustrating it can be to encounter unexpected issues with your vehicle, especially after investing in an extended warranty for added protection.

After reviewing the details of your case, including the inspection conducted by a third party authorized inspector, it has been determined that the issues with your vehicle were, unfortunately, pre-existing and not covered under the terms of your warranty agreement. While we sympathize with your situation, it is our responsibility to adhere to the terms and conditions outlined in the warranty contract, which clearly state that pre-existing conditions are not eligible for coverage.

We apologize for any inconvenience this may have caused you and understand your disappointment. However, we must prioritize fairness and integrity in our claims process to ensure that all customers are treated equitably.

According to the inspector there was a code on intake that was stored , which means it was there previously and not taken care of.

We encourage you to review the terms of your warranty contract for a better understanding of the coverage limitations and exclusions.Additionally, if you have any further questions or concerns, please do not hesitate to reach out to our customer service team for assistance.

Thank you for your understanding and cooperation.
Initial Complaint
03/18/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was instructed by premier auto protection to pay for my vehicle repairs and I will be reimbursed 50% of the cost. This occurred in November 2023. Since then all that I have received was a promise of a check in 10 days or someone will contact you. I have received neither. I am due$2170.49. I have done everything I have been asked to do and still have not received my payment.
Business response
03/21/2024
Hello ******* ,
Thank you for reaching out to us regarding this situation, this also happens to be the first time it was brought to our attention. You could have called us here at anytime and we would have been more than happy to check in on it like we did for you the other day.

We confirmed with the claims department that they did send the check out a few months ago, they also said it was not cashed which means you did not receive it .
They reached out to you to confirm it was the correct address and they are going to mail out a new check for you. They were in contact with you to make sure all information was correct to hopefully ensure delivery of the new check.
Unfortunately no one can control the delivery of mail these days , we apologize and the claims will make it right.
If you have any further questions you can reach out to us or them.
This complaint was satisfied due to the check was sent out and is now going to be re sent .

Thank you

Customer response
03/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I called the office on3/28/24. Seven days from the date 3/21/24 that I was informed that a new check has been sent out. Until I receive the check in the amount I am due I cannot be satisfied. Please honor the contract and forward a check next day delivery. I feel I am entitled. It been since 11/23. Thank you [Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business response
03/29/2024
Hey ******* ,

We do understand that you would like the check sooner , this was the first time it was brought to our attention and had the claims department re-issue a new one.

If someone would have alerted us of this sooner a new check would have been sent out.

You can always call us anytime.

Thank you
Initial Complaint
03/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date: 2/1/2024 Down payment: $123.23 Monthly payment of: $123.33 for 30 months Agreement # ************ I bought a warranty on 2/1/2024 with a 30day/1000mile waiting period.After taking a trip to ********** and back in March 2024 the check engine light came on. I dropped the car off on approx 3/5/2024 at ************** for repairs. After being told that the costs for repairs exceeded $50k that the claims department for Premier Auto Protect will not cover repairs as they claimed that the car dealership is responsible and should have fixed the issues before selling me the car. There was no previously known issues with the car by me, the warranty company, and as far as I know the car dealership.Premier Auto Protection failed to fix my car according to the agreement and failed to do any due diligence prior to agreeing to sell me the car warranty. If there was a pre-existing issue that was unknown to both parties then we should have not been able to either (A) not come to an agreement or (B) the car should be repaired according to the agreement.After calling Premeir Auto Protect their representatives passed me around from rep to rep 5 times and failed to let me speak to a supervisor.
Business response
03/11/2024
Hi,

This customer called in today and requested us to refund all their funds and they would be sufficient .

We did that and he said he did **************** call.

This is no longer a complaint
Initial Complaint
02/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im having a problem with Premier Auto Protect warranty company, I've been paying for this warranty almost a year over $900 and still paying and the alternator on my car went out. I called on 1/31/24 and verified that the alternator is covered expense, they told me to take the car to the shop of my choice and I did on 1/31/24. The car has been in the shop from then to now and neither me or the mechanic shop could clear communication from the warranty company regarding the claim. After weeks of me trying to get to get in contact to get get the claim paid, Now they are denying my claim on a covered expense and they will not talk to me about the reason why nor are they allowing me appeal the decision. I have requested to speak to a supervisor, claim adjuster that worked the claim and have been told they was going to call me. I have not received a call yet , I feel like they have breached the contract between them and me and now they are avoiding speaking with me. Ive had other warranty companies and never have I ever been treated this way. I don't recommend this company at all because they don't honor contracts. I just would like them to pay my claim to fix my car as they agreed to do in their contract.
Business response
02/21/2024
Hello *******,

Thank you for reaching out to us so we can give a clear explanation of what happened.

You signed up with us on 6/02/2023 and reported your mileage at the time was *******. At the time of sign up we request photos of odometers to verify the current mileage on the vehicles. Unfortunately, we did not receive one from you. According to your vehicles history report your mileage on 5/20/2023 was ******* that is ***** more miles on it from about 2 weeks before the plan was purchased.

This is the exact reason why we request photos , so there is no mileage discrepancy , due to that discrepancy the claims department did deny the claim.

Generally when there is such a large discrepancy when customers receive either the email confirmation or hardcopy in the mail they will alert us and let us know.

We can only put down what customers inform us there is on their vehicle , it could be where customers are off a few miles here and there but yours was ***** less than what was on it two weeks before the plan was purchased.

So the claims do honor the polices that do not have a mileage discrepancy , unfortunately in your case it was over ***** miles difference.

For future reference maybe send your next company a photo or make sure to get them a more accurate odometer reading at time of purchase so you dont have this issue.

We wish you and your vehicle well.
Customer response
02/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Well have reviewed your policy and it mentions nothing about denying the claim because the mileage was quoted higher or lower.
It states:IF THE ODOMETER HAS STOPPED OR HAS BEEN ALTERED OR DISCONNECTED AND MISREPRESENTS YOUR VEHICLE'S ACTUAL MILEAGE.
this is not the case my odometer's hasn't been stopped or altered. Also you all never contacted me or my mechanic shop with any follow *** and you never gave me a chance to appeal the decision. Also I have been faithfully been paying since June and never missed. What is the point of paying for something that is useless. I want all of my money back for this warranty. This is a scam to get over on people, and its not right. I will not let yall get away with my hard earned money.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business response
03/19/2024
Hey ******* ,

Thank you for your response and we are more than happy to continue to explain the issue here so we can educate all consumers who are reading this.

You can find this on page two of the plan: You provided in this Schedule Page. You acknowledge Your understanding of the Limited Applicability of the Federal ******** **** Warranty Act as set out in this Agreement. You acknowledge any Misrepresentation may result in the denial of a claim.

You signed up with us on 6/02/2023 and reported your mileage at the time was *******. At the time of sign up we request photos of odometers to verify the current mileage on the vehicles. Unfortunately, we did not receive one from you. According to your vehicles history report your mileage on 5/20/2023 was ******* that is ***** more miles on it from about 2 weeks before the plan was purchased.

This is the exact reason why we request photos , so there is no mileage discrepancy , due to that discrepancy the claims department did deny the claim.

You are more than welcome to reach out to claims and ask them any questions youd like. They denied it due to the mileage discrepancy we have been explaining .

If you would have informed us of this earlier we would have been able to change it for you so this wouldnt be an issue. You were send a few emails confirmations and hard copy in the mail as well , if when you looked at the mileage and compared it to what was on the vehicle at the time 7k miles is a large difference. This was also after not sending us a photo of odometer to specifically not run into this issue at any point.

We can only put what customers tell us or show us with a photo regarding whats on the odometer at time of sign up.

So generally 1st customers send us photos 2nd they will get the confirmations and see that the mileage is 7k miles off.

As a sign of good faith we will request the finance company to refund your last two payments.

We are sorry you are in this situation and this is not what we would want for any of our customers , unfortunately if they do not pay attention to the miles on the plan or send us a photo like we requested this could be the scenario.

As the above response is still a valid response and we even offered a sign of good faith and have the last two payments refunded.
There is nothing to appeal , your claim was denied due to a mileage discrepancy which is clearly listed in the terms for a cause of denial.
You signed up with us on 6/02/2023 and reported your mileage at the time was *******. At the time of sign up we request photos of odometers to verify the current mileage on the vehicles. Unfortunately, we did not receive one from you. According to your vehicles history report your mileage on 5/20/2023 was ******* that is ***** more miles on it from about 2 weeks before the plan was purchased. - We did / do our best to try and avoid this but if a customer doesnt send us a photo or inform us of this discrepancy there is no way for us to know.
We wish you and your vehicle well .

This complaint is closed and we even sent back your two last payments as a sign of good faith even with all the above mentioned.
Customer response
03/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because I disagree and this is certainly not the end of this

Sincerely,

*******************************
Initial Complaint
01/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On August,10.23 Premier Auto Protect was contacted by phone for ************ protection on my 2009 ****** Forester. I paid the agent $142 with my bank card. I was informed to take a pic of my vehicle mileage and after receiving the pic , he would complete the contract and sent a link to the ************* he would also send a copy of the *************** to prevent to service providers. I never received the contract from the Premier agent. I contacted Premier by phone and the service ***** Yelled, screamed and refused to refund my payment of $142.00 pd for service not provided.Since a contract was never received or signed with my signature , I wasn't aware the contract had to be canceled in (30) days. I had canceled the contract on Nov. 1, 2023. and was required to pay a cancelation fee of $25.00, to stop unauthorized payments being withdrawn for my checking account. for service that was never provided. I am *********** a full refund of $167 for breach of contract
Business response
01/26/2024
Hello *****

You signed up with us back on 08/10/2023 , you received one email from us on the day of purchase then another email from us on 08/14/2023 the email address we had on file was ********************************.

There was also a hard copy mailed out to ********************************************* . Yes we do understand that sometimes packets can get lost in the mail and emails can go to spam or junk folders.

You havent reached back out to us until November 1st asking us who the finance company was and that you were accepting the cancellation fee. we a recording of you accepting the cancellation fee and terms of the policy.

If you would have contacted us earlier we would have advised you to check your spam/junk folder.

In between your sign up and November 1st conversation to cancel the plan , you also spoke with the finance company twice .. if you would have just reached out to us we could have assisted you and you would have received all the correspondences. We can not help anyone who doesnt reach out and ask us to , if you would have called us we would have assisted right away like we always do.

On that same call recording the conversation with the our representative was very polite and easy going , although you did threaten to *** and go to court over the policy you signed up for our representative never yelled or screamed at you once. We understand you didnt check your spam folder and the hardcopy might of gotten lost in the mail but there is no need to defame our customer service department for doing something that they did not do. You were treated with kindness and were spoken to very respectfully even after you threaten us multiple times.

We are here to service customers and offer A rated coverage.You are just not happy with not receiving any confirmation, if you would have reached out anytime between now and when you signed up we would have been more than happy to make sure you did receive the email and resent a hard copy in the mail.Waking up two months later saying you didnt get anything and threatening us over it doesnt really give us an opportunity to assist.

Your policy has been cancelled out since November 1st , you did also receive refunds from the finance company.

We wish you and your vehicle well in the future if you have any is***s with other companies or purchases from anywhere else maybe just reach out to them before waiting 3 months.
Customer response
01/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The response from Premier is unacceptable & I disagree with response . & placing the Breach of contract on me for not receiving the vehicle service protection I purchased and paid for. The agent I purchased the service was very nice & helpful. After taking a pic of the vehicles odometer & sending. I later noticed him by text that I never received the contract. I also waited to receive the contract & Premier card by mail. which was never received. I haven't had any other problems receiving mail from anyone else@ my mailing address. A few days after the purchase , I was informed I had ****** . Which was devastating and in my emotional state ,I forgot about the Premier contract until discovering unauthorized payments being drawn from my checking account for $137.13 by a company named MEPCO. I had never purchased any produce ,service or authorized payments to this unknown company. I filed a dispute with the bank against MEPCO for unauthorized payments , who opened an investigation. And was able to provide the phone number to contact MEPCO. Mepco informed me the payments of $137.13 were being collected for the Premier Service contract . I informed ***** the contract was never received. MEPCO required a $25.00 cancelation fee to stop the unauthorized payments from being drawn on my account. The unauthorized payments to Mepco have been refunded back to my account. I had called ************************* about a refund of $142.00 + $25.00 cancelation fee paid to MEPCO, the customer service person yelled , screamed and refused to listen to anything I was trying to ask, Yes , I tried to yell louder than her to get her to listen to no avail, I finally just hang up. I'm 72yrs old , I don't have to be treated so rudely & such disrespect. I like Premier needs to check the informed provided in their response again. I'm *********** a refund of $167.13 from Premier auto protection for breach of contract , failure to provide service purchased but not provided. I will not accept anything else.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business response
02/01/2024
Hello,

We are sorry to hear about your health and wish you a quick and easy recovery.

You said you signed up for the plan , then you say there were unauthorized payments being taken out but they were authorized when you signed up with us.

There was no breach of contract and or failure to provide service , you are claiming you didnt receive the email confirmation and hard copy in the mail and unintentionally forgot you signed up for this plan. We understand your situation at the time was tough and hope you get better, you did authorize the sale and for the payments to be made. You admitted above that you forgot about the plan , had you remembered earlier we would have been able to resend the correspondents. There is no way for us to know if a customer didnt receive what we sent out until they call us and let us know so we can resend it .. its just a click of a button and our pleasure to do.

Once again if you had any discussions with the finance company that is a separate entity, we did not collect that $25.00 fee you said you paid it directly to Mepco so you can reach out to them for that.

It seems like maybe you are mistaking a conversation you had with our company and the finance company. On the call recordings we have there was no yelling from our side, we just have you threating to *** etc etc. Our customer service team had nothing but respect and were as courteous as can be even though the person on the other side was threating things.

From the call recordings , notes in our system & information you are providing here it seems maybe you are confused with who you spoke to when and about what.

Nevertheless , although you did authorize the purchase and decided several months later that you did not receive any correspondents .. we did refund what we collected of the $142.00. We can not refund any payments not made to us.

There is nothing more we can do here for you.

We wish you and your vehicle well.
Customer response
02/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
09/22/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The transaction was August 31st, there was a charge for 85 USD that was made to my account.I called them to cancel the service within 60 days as the contract says I should get a full refund of the charges.they did refund the down payment 107 USD but on August 31st 2023 they did make a charge for 85 USD and they have not refunded it yet.I called in Today with a Head Supervisor ***** and he was really rude and yelling at me saying that he is the expert and that the policy stated something different.
Business response
09/22/2023
*****************,

You signed up on 08/01/2023 , you called in on 09/07/2023 and requested to cancel. We right away refunded your down payment (which is not refundable) of $107.00.
You called back in on 9/22/2023 requesting a refund for the $85.00 payment made to the finance company.
We explained to you multiple times that we are not the one who processed the payment but will request it from the finance company.
As you can see attached the finance company did complete the request the same day we sent it to them. ************** - is the account number with the finance company.
There is nothing more we can do for you on this, all your payments have been refunded.

We wish you well.
Initial Complaint
09/21/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am pending reimbursement for an oil change maintenance plan since 9/7. The receipt was verified by them on 9/12 and today 9/20 I was told I needed to resubmit my receipt, so I did. The customer service I have been getting is by far the worst I had to deal with. I've left messages and spoke to people and they would say they would call me back and they never had. I would like my payment reimbursed asap
Business response
09/22/2023
Hello,

Your email was received by the claims administration and they did issue a check as per the agreement.

As you can see in the image attached was an email sent to you by the claims administration company verifying they received the receipt and are sending a check.

Not sure who you are referring to but every time you called us here at Premier we answered all your questions and assisted you to the best of our availability.
Initial Complaint
09/14/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I make monthly payment to premiere auto protect and they do not comply to they policies my vehicle need of repairs and they will not cover and pay for the repairs I believe this company is A scam and I will like to get help to get my money back after paying them for over a year
Business response
09/15/2023
Hello *****************,

We did reach out to the claims administrations on your behalf and we attached the authorization they sent to your shop on September 1st 2023.

Please contact your shop , as you can see in the attachment this authorization was sent to ******************
Any questions please feel free to reach out to anyone here.

Claim was authorized 2 weeks before this complaint was filed.

thank you

Customer response
09/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The statement is not right it should be few repairs and they only put one and they will not pay the labor fee wish start at two hundred dollars an hour They got my money for over a year and know my car needs repair. Still, they will not do anything. This is not right, I want my money back. What they took from my account

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business response
10/11/2023
Hello *****************,

From what the administration company has informed us is that other components requested did not fall under the coverage. We do apologize if your vehicle was broken down and its not an easy thing. The administration company must go according to the policy guidelines and that is why they did approve and pay for that claim that we attached to this complaint.

They did adjudicate the claim and paid as the policy reads, they are not able to go around that in any way. You did receive the services you signed up, unfortunately not every part falls under the coverage or even in the industry for that matter.

You got quick and efficient service for a covered breakdown and it was already paid for before this complaint was filed.
Customer response
10/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

. This company is a fraud. They did not PAY for any repair my car needed I pay for my repairs then d company close my account and take my money for over 1 year and refuse to pay the labor hat the Volwagon auto dealer ************** dealer is located in ********, ******* the BBB should call them and find out thank you for your response
I Leave this in GOD IS HANDS HE knows how to deal with this fraudulent company.
JAH GOD BLESS GOOD DEED ????

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

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