Complaints

This profile includes complaints for Bumper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bumper, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bumper, LLC

  48 W 38th St Fl 8 New York, NY 10018

• 

  Bumper, LLC

  P.O Box 105168 Atlanta, GA 30348

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a one week subscription. for $7.22 but they deceivingly turned it into a monthly subscription which I never wanted or knowingly agreed to. I don't even have an account and feel they tricked me.

  Business Response

  Date: 09/20/2025

  Hi *****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  However, Bumper prides itself on understanding our customers' concerns. We have already issued a total refund of $31.63 USD. We issued this refund in an act of good faith based on your expressed circumstances.
  
  If you have any questions please feel free to contact us at ***********************************

  Customer Answer

  Date: 09/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one time only service from Bumper LLC for $1, I was sure I had cancelled the recurring fee of $*****, four months later I check my account to see that they had charged me ***** a month for 4 months, totaling ******. I never used the service after the initial service and I never received a monthly bill stating that they were charging me. I want my full money back. I see that there are a lot of complaints with the same grievance. I believe this is a predatory company that is making a lot of money off the back of a lot of people.

  Business Response

  Date: 09/08/2025

  Hi *****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. Please share how you initially requested to ****** the account. We will be more than happy to investigate your prior request to cancel. Bumper wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted.
  
  In this event we have issued a refund beyond a single refund in the amount of $55.98. We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  If you have any questions please feel free to contact us at ***********************************

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge appeared on my ********* card dated Sept 2 2025. IT was from BPC Bumper.com. I had never heard of the company nor become a member using my ********* card. Tried to call them and got an auto answer. Pressed to speak with billing and nothing was available. Tried several times and could speak with no one. Finally pressed cancel my account. Got an email that it was canceled thats where I got my account number. They mentioned a car I was supposed to have. I have no bumper card. I would like my monies recredited to my ********* card and find out how the charge was make and posted to my account

  Business Response

  Date: 09/08/2025

  Hi ****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  We do apologize for any confusion or inconvenience caused.
  
  We completely understand your concerns regarding the account. 
  
  ********************** is a website that provides you with access to vehicle records that were formerly only available to dealerships.
  
  You can search a VIN number, by vehicle type, or license plate to locate vehicle records and much more. All searches are run by you in your account, once you sign up for an account. 
  
  Does this sound familiar?
  
  Please note that all accounts are created on the users end.
  Additionally, we have reviewed the identifying details provided and can confirm that your full name, email address, phone number, and zip code matches the information associated with the account.
  
  ********************** wants our customers to be aware of the billing prior to creating an account with us. 
  
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. 
  
  The account was created on 11/12/24 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $24.99. 
  
  Moreover, please be assured that your account was canceled and you were issued a refund of $24.99. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have additional questions please feel free to contact us at ***********************************

  Customer Answer

  Date: 09/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  **** ********
  
  
  
  
  
  
  
   
  
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bumper LLC has been making fraudulent charges to my bank account. I had never signed up to their subscription.

  Business Response

  Date: 09/05/2025

  Hi *****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. 
  
  ********************** is a website that provides you with access to vehicle records that were formerly only available to dealerships.
  
  You can search a VIN number, by vehicle type, or license plate to locate vehicle records and much more. All searches are run by you in your account, once you sign up for an account. 
  
  Please note that all accounts are created on the users end.
  Additionally, we have reviewed the identifying details provided and can confirm that your full name, email address, and phone number matches the information associated with the account.
  
  ********************** wants our customers to be aware of the billing prior to creating an account with us. 
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  In this event we have issued a refund beyond a single refund in the amount of $49.98.  We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  If you have additional questions please feel free to contact us at ***********************************

• Initial Complaint

  Date:09/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged a service I never ordered.

  Business Response

  Date: 09/04/2025

  Hi ******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  We do apologize for any confusion or inconvenience caused.
  
  We completely understand your concerns regarding the account. 
  
  ********************** is a website that provides you with access to vehicle records that were formerly only available to dealerships.
  
  You can search a VIN number, by vehicle type, or license plate to locate vehicle records and much more. All searches are run by you in your account, once you sign up for an account. 
  
  Does this sound familiar?
  
  Please note that all accounts are created on the users end.
  Additionally, we have reviewed the identifying details provided and can confirm that your full name, email address, and phone number matches the information associated with the account.
  
  ********************** wants our customers to be aware of the billing prior to creating an account with us. 
  
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. 
  
  The account was created on 07/24/25 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $27.99. 
  
  Furthermore, please be assured that your account was canceled and you were issued a refund of $27.99. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have additional questions please feel free to contact us at ***********************************

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 1 report, never consented to more billing, continue to get charged nearly $30 a month. Have reached out and am told I have no account with them, which is true since I never created one, but still get charged monthly billing

  Business Response

  Date: 09/04/2025

  Hi *******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  We do apologize for any confusion or inconvenience caused.
  
  We were able to locate your most recent contact with our ************* Team. We requested for additional information, as the details provided is not what we have on file.
  
  We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us. 
  
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. 
  
  The account was created on 07/25/25 with our $5.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $27.99. 
  
  Furthermore, please be assured that your account was canceled and you were issued a refund of $61.78. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  Your refund covers transactions from 08/02/25 to 09/01/25. We are unable to refund any earlier transactions from previous billing periods.
  
  If you have additional questions please feel free to contact us at ***********************************

• Initial Complaint

  Date:08/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pretty much just like everyone else complaining about Bumper, I've been trying to get in contact with their support team all morning to no avail. every email I send to them is just responded with "The account that corresponds with the information provided does not currently have an active subscription and was previously canceled. You may have requested to cancel it previously, or your subscription may have been stopped.If you need assistance with a separate account, please provide the email address or the member ID number associated with that account." As if the account just doesnt exist anymore. I hope I'm not being scammed like everyone else here. I was charged for ***** and never received an actual response from anyone

  Business Response

  Date: 09/02/2025

  Hi *****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  Furthermore, we were able to review your recent contact with our chat support team. Please be assured that your account was canceled and refunded with $27.99. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions please feel free to contact us at ***********************************

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw charges on my credit card that I did not recognize. I researched and discovered that bumper.com was charging me $27.99 per month for a service that I did not sign up for. The total amount billed was $83.97 (3 months).I had researched one VIN in June for a car my son was looking to purchase. I did not realize I was signing up for continuing service.I clearly was not using the service. I contacted customer service 3 times, politely asking for a refund, and their only response was that they had cancelled my service. They never addressed my request for a refund. This in my opinion, is an unethical business and should be avoided. They are clearly 'tricking' customers into signing up for a monthly service (in the fine print), and hoping they don't notice the charges.

  Business Response

  Date: 08/12/2025

  Hi *****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted.
  
  In this event we have issued a refund beyond a single refund in the amount of $55.98. We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  If you have any questions please feel free to contact us at ***********************************

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  That account was canceled I received the notification from the bank that there was a debit on my account from ********************** I repeatedly tried to contact bumper at the number listed on their website *********** and contacted them via email regarding accounts number ******************************** there was initially a 7-Day trial for about $1 the customer service number that they provided on their website to reach out to them States I'm sorry your account cannot be accessed I wanted full refund of my money and that account completely canceled and deleted.

  Business Response

  Date: 08/08/2025

  Hi ****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We were able to locate your most recent contact with our **************** team. Please note that we no longer offer phone support for Bumper. However, you can contact us through our other available channels like chat and email.
  
  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. 
  
  After review, it shows that you cancelled your account on 03/21/25 but reactivated on 07/30/25 with our $1.00 7-day trial period.
  We did not receive any additional request to cancel the account from the reactivation date until 08/07/25.
  
  Please be assured that your account was canceled and you were issued a refund of $29.95. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  Additionally, in accordance with your deletion request, we have deleted your account. Please note that pursuant to state law a confidential copy of the account information will be kept solely to help ensure security and integrity, identify and repair errors that impair existing intended functionality, and/or comply with any legal obligation. A record of the deletion request will also be kept to ensure your account remains deleted.
  
  If you have any questions please feel free to contact us at ***********************************

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did the 7 day trial for $1 to check a *** on a camper we were just about to purchase. I was shocked to see 3 complaints the recent regarding frame flex broken or cracked a serious issue. All 3 complaints are by the owner yet no name is listed who the owner is not even the state they may live in. We told the current owners we thought they were misleading us based on info found and was not going to purchase they immediate denied the 3 complaints file. They had owned it for a year the last complaint was filed same month they purchased they even had the previous owner contact me who denies they made these complaints. Info in the complaints also was not lining up with title timeline. Bumper did list the model of the camper only year and manufacture name. First owner bought from camping world who owner had service done at and no info regarding the issues are recorded with records at camping world can approved keystone dealer. Bumper states the following below are safety complaints for 2018 Keystone Keystone submitted by consumers to *****. I contacted ***** who checked the *** # and said there have been no complaints filed. Theres no phone number for Bumper only chat which was repetitive in there response they are unable to remove or change information nor could specifically tell me where they are getting there info. There is no way to find out even if the name of person filing these complaints are the actually owner. Theres is no way to cross reference the vin belongs to the owner on title. This almost ruined a great purchase due to wrong information on bumpers website

  Business Response

  Date: 07/29/2025

  Hi ********,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We do apologize for any confusion or inconvenience.
  
  Due to the Drivers Privacy Protection Act, we do not provide information on owners of vehicles. The **** requires all States to protect the privacy of personal information contained in an individuals motor vehicle record, including limiting the use of a drivers motor vehicle record to certain purposes.
  
  Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
  
  As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us. Because we do not create the information, we cannot edit the information. Corrections occur through ongoing, systematic database updates.
  
  So while we cannot edit information to make corrections, please also know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
  
  If you need further assistance, please feel free to contact us at ***********************************