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Business Profile

Auto Services

Bumper, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Bumper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bumper, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 199 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for a trial period. Pulled a single report. The company started billing automatically without consent.

      Business Response

      Date: 07/23/2025

      Hi ****,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      We do apologize for any confusion or inconvenience caused.

      We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us. 

      When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. 

      The account was created on 06/11/25 with our $5.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $27.99.

      Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, or live chat.

      Please be assured that the account was canceled and you were issued a refund of $55.98. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

      Your refund covers transactions from 06/19/25 to 07/18/25. We are unable to refund any earlier transactions from previous billing periods.

      If you have any questions please feel free to contact us at ***********************************

    • Initial Complaint

      Date:07/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 1, 2025, I used Bumper to purchase a single vin check for $1 and immediately cancelled to avoid later fees. At no point did I sign up for a membership or authorize any recurring charges. A week later, on July 8, 2025, I noticed a charge of $27.99 USD on my credit card that I was not informed of, did not authorize, and was not expecting. I was under the impression I was making a one-time purchase only, but they are using my credit card on file as if I had signed up for a membership. I attempted to reach out to them, but no luck on getting my problem solved and could only get a recording.

      Business Response

      Date: 07/23/2025

      Hi ******,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      We do apologize for any confusion or inconvenience caused.

      Unfortunately, we no longer have Phone Support for Bumper. However, you may still reach us through our other available channels, including email and live chat.

      We completely understand your concerns regarding the account. 

      Our records do not show a previous request to cancel after additional investigation of the account. As a result, the account kept renewing the monthly subscription.

      We'd like to look into the situation; could you please give us a screenshot of the email cancellation request or a reference for the cancellation if the request was made via chat support?

      Bumper wants our customers to be aware of the billing prior to creating an account with us. 

      When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. 

      The account was created on 06/30/25 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $27.99.

      Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, or live chat.

      Please be assured that the account was canceled and you were issued a refund of $27.99. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

      If you have any questions please feel free to contact us at ***********************************

    • Initial Complaint

      Date:07/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or around May 14th, 2025 I used Bumper to purchase a single vin check for $1. At no point did I sign up for a membership or authorize any recurring charges. 2 months later I noticed multiple (3) charges of $27.99 USD on my credit card(****** account) that I was not informed of, did not authorize, and was not expecting. I was under the impression I was making a one-time purchase only, but they are using my credit card on file as if I had signed up for a membership. I was able to cancel my account but I'm seeking a refund of previous charges. the referred me to their terms and agreements...I feel their website is very deceptive and misleading. I would like a total refund ASAP.

      Business Response

      Date: 07/23/2025

      Hi *******,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      We do apologize for any confusion or inconvenience caused.

      We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us. 

      When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. 

      The account was created on 05/14/25 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $27.99.

      Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, or live chat.

      Please be assured that the account was canceled and you were issued a refund of $55.98. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

      Your refund covers transactions from 06/21/25 to 07/21/25.

      The system will only allow us to process a refund for the most recent transactions for up to 60 days. This policy is in place to ensure fairness and consistency for all our customers. Had we been alerted earlier, we could have halted the recurring charges.

      If you have any questions please feel free to contact us at ***********************************

      Customer Answer

      Date: 07/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *****



       

    • Initial Complaint

      Date:07/11/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/10 2025 I paid ********** ***** to run a single report on my car, which is an old corvette. The main reason I was doing this was to get ownership info and service record history (all things promised in the VERY long loading page). Upon paying, the only thing this report told me is that the car has had one owner in the past two years (which isnt even accurate as I purchased the vehicle from a friend a few months back). I reached out to support about a refund as I am not even remotely satisfied, and all they did was cancel my account and not reply to any further messages. Scammers for sure. F rating.

      Customer Answer

      Date: 07/11/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** ***********



       

    • Initial Complaint

      Date:07/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are charging me monthly but can not locate my account with any identifiers and will only send canned email responses. The phone number they have listed does not lead to a person. I am unable to cancel this subscription I do not recall signing up for. The last transaction was on 6/6/25, with a transaction number of ******.

      Business Response

      Date: 07/22/2025

      Hi *****,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us.

      I was able to locate your account using the information you provided through our email support.

      Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.

      Upon further review, it appears that we did not receive a cancellation request. In that event your account was renewed to the monthly subscription as outlined on the sign up page.

      Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)

      However, Bumper prides itself on understanding our customers' concerns. We have already issued a total refund of $45.98. We issued this refund in an act of good faith based on your expressed circumstances.

      If you have additional questions, please feel free to email us at ***********************************

      Customer Answer

      Date: 07/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****



       

    • Initial Complaint

      Date:07/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 24th I used Bumper to purchase a single vin check for $1. At no point did I sign up for a membership or authorize any recurring charges. A week later I noticed a charge of $27.99 USD on my credit card that I was not informed of, did not authorize, and was not expecting. I was under the impression I was making a one-time purchase only, but they are using my credit card on file as if I had signed up for a membership.Reached out to them, but no luck on getting my problem solved promptly.

      Business Response

      Date: 07/07/2025

      Hi ******,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      We completely understand your concerns regarding the account.
      ************ wants our customers to be aware of the billing prior to creating an account with us.

      When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
      Each customer must agree to these terms before successfully creating the account.

      If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.

      The account was created on 04/24/25 with our $5.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $27.99. 

      Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or live chat.

      Please be assured that the account was canceled and you were issued a refund of $55.98. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

      If you have any questions please feel free to contact us at ***********************************

    • Initial Complaint

      Date:07/01/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initially subscribed to bumper on September 8th 2023 ( maybe even before that) for a one time vin search. I then canceled it shortly after that. When checking my bank account I noticed that they never really canceled my subscription and have been billing me for every month for nearly two years now. My purchase history for my bank account only goes back to January of 2025 so I only have proof of transaction from Jan 2025 to now as I was never emailed any receipts from bumper. I also attached the first email I received from bumper which wouldve been sent when I first subscribed to them.

      Business Response

      Date: 07/05/2025

      Hi ****,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      We completely understand your concerns regarding the account. Please share how you initially requested to cancel the account. We will be more than happy to investigate your prior request to cancel. Bumper wants our customers to be aware of the billing prior to creating an account with us.

      Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.

      Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the FAQ Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)

      However, Bumper prides itself on understanding our customers' concerns. We have already issued a total refund of $45.98. We issued this refund in an act of good faith based on your expressed circumstances. Bumper is unable to issue any further refunds on this account.

      If you have any questions please feel free to contact us at *******************

      Customer Answer

      Date: 07/05/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      **** ********* 




       


    • Initial Complaint

      Date:06/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a charge on my credit card on 4-7-25 from Bumper. Com. This charge al. ***** has been reoccurring for at least 3 months. I have no idea what it is for and never authorized it I want a refund of all the money they charged me ias well as any proof of my authorization That s is an outright scam.

      Business Response

      Date: 07/05/2025

      Hi *****,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us.

      Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.

      Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)

      All accounts are created on the users end.
      Additionally, we have matched all identifying details against the account.
      Full name, email address, billing zip code and phone number match.

      To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted.

      In this event we have issued a refund beyond a single refund in the amount of $45.98. We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.

      If you have any questions please feel free to contact us at ************************************************************.

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used the site * entered a last known good license plate * to search a 63 year old car i purchased without title. progress bar completed and told me my full report was waiting once i paid the fee.Paid.Once i was returned to the results page * told "no results found"Tried again with the Chassis # * same result.Asked for a refund * they closed my account and will not refund me.

      Business Response

      Date: 06/13/2025

      Hi *****,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      We are sorry to hear that you weren't able to locate the information you are looking for.

      Your ability to locate a specific vehicle in our database can be dependent on a number of factors, such as the amount of information collected on that vehicle by government agencies, insurance records and industry sources. Additionally, our data includes vehicles after 1981 when the standard 17-digit VIN was created. Automobiles, motorcycles, trucks and buses may contain vehicle history records. Unfortunately, we don't have history reports for RVs, motorhomes and tractors.

      If you are unable to locate a particular vehicle in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.

      Moreover, please be assured that your account was canceled and you were issued a refund of $5.00. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

      If you have additional questions please feel free to contact us at ***********************************

      Customer Answer

      Date: 06/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, however I do take exception of thier explaination. Whilst I accept that the database is growing, my explicit complaint is that they claim to have a report - which will only be shared post payment, but in actual fact - there is no data, so its a lie, There is no transparency, just falsehood. Be Honest - Say "no results found, try again in 3-6 months" as an example if no data is recoverable at this time, I would have happily set a calendar alert to try again at a later date, then if a report was found - pay to retrieve.

      Sincerely,

      ***** ****



       

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ask to pay one time fee of 5.00, then later billed for a full amount??

      Business Response

      Date: 06/04/2025

      Hi *******,

      Thank you for reaching out and allowing us the opportunity to resolve this for you.

      We completely understand your concerns regarding the account.

      ********************** wants our customers to be aware of the billing prior to creating an account with us.

      Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.

      Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)

      In this event we have issued a refund beyond a single refund in the amount of $27.99. We issued this refund in an act of good faith based on your expressed circumstances.

      If you have any questions please feel free to contact us at ************************************************************.

    Bumper, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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