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Find a Location

The American Kennel Club, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforThe American Kennel Club, Inc.

    Animal Registration
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    The American Kennel Club, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      101 Park Ave, New York, NY 10178-0002
      BBB File Opened:
      5/27/2004
      Years in Business:
      140
      Business Started:
      1/1/1884
      Business Incorporated:
      1/1/1909
      Type of Entity:
      Corporation
      Alternate Business Name
      • AKC
      Business Management
      • Mr. Dennis B. Sprung, President/CEO
      Contact Information

      Principal

      • Mr. Dennis B. Sprung, President/CEO
      Additional Contact Information

      Fax Numbers

      • (212) 696-8252
        Primary Fax

      Phone Numbers

      Customer Complaints

      27 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/05/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Yes I purchased an Akita Puppy advertised on ************************************************************************************** on Thursday, February 29, 2024 from *************************** ************ and ************ *************************** for $900.00+20.00Transfer. I wanted to pick the ****** but she insisted that she bring it to my home. In purchasing the pup, it included the Seller providing me the AKC Registration Certificate Transfer Papers, which on the site where the pup was advertised, states, "AKC Marketplace is the only website that exclusively lists puppies from AKC-Registered litters, so you can choose a breeder with confidence." I believed this, and trusted that the Breeder was ligit. They came to my home, took the money, gave my son a brown envelope and said all the papers were in it. However, shortly after they left, we looked inside the envelope and realized that the transfer papers were not inside. We immediately contacted the Seller, and she came back with an illusive lie that the father was not AKC, so she could not register them. Then the story changed, and she said a friend of the husband abandoned the pup's father, and did not give her the papers. She also did not give me an agreed Bill of Sale, as she stated was going to take place when I purchased the puppy. I contacted the AKC and they states,"the parents are both registered, and so is the puppy alongside the other litter in his group. I contacted her back and as her to mail me the papers and sign her portion on the back so that I can register the puppy I paid for in my name, but she will not cooperate. My Resolution:Please help me to get the papers for my sweet little puppy, and complete the sale ***************************, and ****** failed to comply with their own terms. I also, had to write out my own contract, stating that I paid cash for the pup, and the delivery of the pup, sold to me by ******, with the date, and *************************** signed it upon giving me the pup, and receiving her full payment for the dog.
      Read More

      Customer Reviews

      15 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jane D

      1 star

      03/29/2024

      Akc insurance is a scam. We have never received once cent for reimbursement. We purchased the latest policy but due to " system glitches " on their end, had to call in and have everything done by an agent as we were being charged for the policy but no policy was showing up because it didn't exist. When we filed a claim they denied it stating the policy had a discrepancy that the dogs name didn't match. I went and looked at the policy. Under pet name, they had put MY NAME . They also had reason codes to deny everything else when in fact the reason for the vet visit wasn't exempted. Doing some further looking at my policy it wasn't set up the way I had asked with the wrong coverage amounts and everything. I finally gave up and canceled over email because the policy wasn't set up the way I asked, they made errors in the policy such as putting my name under pets name and then denying my claim because of it. They also find any and every reason to not cover anything. Looking back over the years they haven't reimbursed me a single *****.

      The American Kennel Club, Inc. Response

      04/09/2024

      Hi Jane, thank you for reaching out and sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. We would like to note that while AKC Pet Insurance works closely with the American Kennel Club, it's important to note that we are separate entities. We recommend reaching out to AKC Pet Insurance's Customer Care team directly at (866) 725-2747 with your concerns and they would be happy to assist you with your account in greater detail.

      Local BBB

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