Customer ReviewsforThe American Kennel Club, Inc.

Akc insurance is a scam. We have never received once cent for reimbursement. We purchased the latest policy but due to " system glitches " on their end, had to call in and have everything done by an agent as we were being charged for the policy but no policy was showing up because it didn't exist. When we filed a claim they denied it stating the policy had a discrepancy that the dogs name didn't match. I went and looked at the policy. Under pet name, they had put MY NAME . They also had reason codes to deny everything else when in fact the reason for the vet visit wasn't exempted. Doing some further looking at my policy it wasn't set up the way I had asked with the wrong coverage amounts and everything. I finally gave up and canceled over email because the policy wasn't set up the way I asked, they made errors in the policy such as putting my name under pets name and then denying my claim because of it. They also find any and every reason to not cover anything. Looking back over the years they haven't reimbursed me a single *****.

Hi Jane, thank you for reaching out and sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. We would like to note that while AKC Pet Insurance works closely with the American Kennel Club, it's important to note that we are separate entities. We recommend reaching out to AKC Pet Insurance's Customer Care team directly at (866) 725-2747 with your concerns and they would be happy to assist you with your account in greater detail.

Horrible customer service! They try to act like theyre top of the line but do NOT know how to handle things in a professional manner. I HATE AKC with a passion. They get things wrong and arent willing to help get it corrected quickly Get new staff!

We are sorry to learn of your experience. Kindly provide us with the details of why your customer service interaction was not good. Then, We will do our best to assist you.

AKC pet insurance is a scam. Says **** give you 30 days of insurance free with FREE 24/7 vet hotline. I chatted with 3 different reps * **** only take info * then tell you it's $5 to talk to a vet. They want your info to then charge you $35 a month.

We were able to find a policy for ******* but we are concerned that she might have been calling a different 24/7 vet helpline than ours. Please let us know what number she was calling, then we can research it further. We spoke to her once on 1/24 after she had activated the 30 day policy and answered a question about how to file a claim but the 24/7 vet helpline didnt come up. ************ is our AKCPI 24/7 vet helpline phone number and they just ask for a policy number and then help our customers from there.

I bought a chinese crested from *************************** who is a breeder who advertises on akc marketplace. Puppy was picked up at breeders house at end of July 2023.No papers were provided although she charged me $35 for the akc registration fee.To date I have no papers on this expensive puppy and no reply from akc after I sent complaint and nothing from breeder regarding my papers.I do not recommend buying from this site. They do not screen their breeders

We are sorry to hear of your experience. The AKC may be able to assist you in obtaining paperwork for your dog. Kindly send us an email to ************************************ Please include the details of the sale along with any supporting documentation.

***************************** - AKC President and CEO. *********************************, AKC Senior Attorney, ***********************, AKC Corporate Attorney. AKC failed to confirm ******'s registration and proof of ownership prior to wrongfully accepting and recording a fraudulent Notification without my name and illegal transfer of stolen s**** (7 vials) to ***************************** and ******************* wrongfully signed by ***** and *************************. There are no frozen s**** records to record without my name and signature on Exhibit 1 and my name and address on "Notification of ************************ Freezing and Storage". I never authorized ******'s s**** to be collected and recorded with the listed Registry at time of collection. ALL registered owners must sign Exhibit 1 in order for a collection statement to be issued in the name of myself as well as the ******* to support AKC cover up records dated May 25, 2022 and May 17, 2023. *********************************, AKC Senior Attorney realized there was a legal issue without my name and address on AKC records. My name was illegally added to AKC records dated more than twenty years ago and sometime after AKC was contacted by the ***** of ******** ******'s frozen s**** records are ineligible for recording without my consent and signature on Exhibit 1 and must be removed from AKC records. I look forward to a response. On Wednesday, May 25, 2022, 01:59:15 PM EDT, ***************************** wrote:Dear *****,The AKC did not accept the transfer of the frozen s**** from the ******* to ***************************** and ******************* as your signature was not on the transfer. The frozen s**** from ****** is recorded in your name as well as the *******. As stated previously, any one of the recorded owners can sign an AKC litter application.Comment - Any one of the recorded owners can NOT sign an AKC frozen s**** litter application without my signature on Exhibit 1 and Notification/collection statement in the name of myself as well as the ******* to support AKC records dated May 25, 2022.

The AKC has advised ******************** many times that the issues she has with the other parties are outside of the AKC's jurisdiction. Our paperwork has been properly completed. As such, the litter registration will stand.

This is a ******************** I have a Russian Ovcharka imported from ******, i was told that due to the war in ******* i can not register my dogs. Im an American and i dont see how my dogs have anything to do with *****. And as for my statement of them being Racist here is goggles definition. Prejudice, discrimination, or antagonism by an individual, community or INSTITUTION against a person or people on the basis of their membership in a particular racial or ethnic group, typically one that is a minority or marginalized. As per this definition they are Racist, i feel that this should be addressed in your BBB statement about the AKC, if we allow behavior like this to continue no telling where it will stop. Wars are started by governments, the people and animals dont start wars.

The American Kennel Club is opposed to the ongoing crisis in *******. In solidarity with ********* people, effective immediately, judges from the ****************** will not be approved to judge at AKC sanctioned events. Additionally, new requests for imported dog registrations (AKC Foreign Registration) from the ******* Kennel Federation will be denied effective immediately. This statement was issued on 3/10/2022.

AKCreunite AKC If I could rate negative stars I would. I will NEVER EVER recommend these two organizations to anyone EVER!!! Over 20 years ago I purchased a purebred dog with AKC parents but was told I could not register her because their exact reason we have too many poodles at this time what???? Well since I wasnt going to breed for commercial purposes no big deal.. now I purchase a rescue dog who is microchipped with AKCreunite. The person who completed the adoption form for me used their information instead of mine (yes I know, who does that right?) and now my life is full of nightmares. Multiple phone calls and 3 X that amount of e-mails and the nightmares get worse. AKCreunite is only willing to change lost dog contact to have me called should dog be lost/stole/found, but no way in Hades will they change dog owners name. I set up an AKCreunite account to update my dogs vet info, correct name spelling, add visual characteristics etc. . BUT IM NOT ALLOWED TO ADD MY OWN DOG TO MY ACCOUNT. Why not??? BECAUSE they say hes not my dog. I have contacted them by phone/e-mail, the person who filled out form incorrectly called/e-mailed and the rescue organization has contacted them as well. I am even willing to pay transfer fee and keep getting the same old broken record directions hiw to do it on-line. But every time I have tried, no less than ten times, I get same error message that the dog belongs to someone else. They say fill out paper form, request it by e-mail. Tried that. You got it right, error message saying its not my dog, so they wont send it. Therefore I am through dealing with them. So I tried deleting the account I set up with them, apparently thats not allowed either. What a joke this organization is.

AKC Reunite was contacted about the Lost and Found Enrollment for Tiko the dog. The Rescue that **** was adopted from submitted the enrollment in the spouse's name. AKC Reunite has offered to transfer the enrollment at no charge, into the other spouse's name. At this time she has declined our offer. We advised her that should she reconsider and wish to transfer the enrollment, to contact AKC Reunite and we would be happy to handle the transfer free of charge.

We went to AKC to get a puppy thinking they due their due deligence to make sure the breeders are legit but they dont. We got a puppy from a person who is selling sick puppies and intentionally doing so. She said she was a hobby breeder and only breeds once a year that was a lie. AKC has let her shut down her first kennel name because of complaints made and has now opened up another kennel name and selling more sick dogs. After a formal complaint and emails she is still able to sell these sick dogs and they wont take it down because they say she is a registered dog breeder. How is this happening knowing that this breeder is a possible puppy mill!?! Where is the AKC standards at???? There is so far 6 families I have found that have had this breeder sell them a sick puppy in the last 8 months! AKC has been made aware they are doing nothing about it! God only knows the condition these mothers of the puppies are in. ************** and animal control have been made aware but I cant do anything because AKC will not release her address so I can have these dogs checked on. Hope everyone at AKC can sleep at night knowing they are contributing to puppy *****!

We are sorry to hear about this situation. Based on the information in the comment, I cannot locate the breeder. Please email me the information for additional research at ************************************

We purchased an AKC registered dog over two years ago for nearly $4000. The seller refused to hand over registration. We contacted AKC abs were instructed that we had to file a lawsuit and present AKC with a court order. We hired an attorney and spent another 5k doing exactly what AKC requested. We won the lawsuit and the sellers were charged with fraud, we presented AKC with the judgement. AKC agreed to give us our registration just to rescind their decision 4 days later. So basically AKC extorted $5k from us for no reason whatsoever as we did exactly what they required. In addition they are aiding a criminal who has been charged with fraud by withholding our registration.

The AKC is sorry that the customer is frustrated with the situation. The AKC contacted him privately regarding the matter.