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Find a Location

China Eastern Airlines has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • China Eastern Airlines

      1270 Avenue of the Americas, Suite 408 New York, NY 10020

    • China Eastern Airlines

      339 5th Avenue New York, NY 10016

    Business ProfileforChina Eastern Airlines

    Airlines
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    China Eastern Airlines has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • China Eastern Airlines

        1270 Avenue of the Americas, Suite 408 New York, NY 10020

      • China Eastern Airlines

        339 5th Avenue New York, NY 10016

      Location of This Business
      1270 Avenue of the Americas, Suite 408, New York, NY 10020
      BBB File Opened:
      3/17/2010

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/14/2022

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I booked the air flight ticket of China Eastern Airlines through Expedia on January 17, 2020. It's business class, and the round trip from ********* ** to ******** Pudong with departure on Feb 23, 2020, return on April 4, 2020. China Eastern Airlines charged $4,026.91 to my credit card.The first flight was cancelled by the airline due to COVID-19. It was rescheduled to April 14-June 6, 2020 by China Eastern Airline, but it was cancelled again because the close of border between and *** and China. Nobody with ******** passport has been able to travel to China without special **** ever since. Even today most ******* ********* couldn't go to China without special approvals by ******* Embassy.The airline issued the credit of $4,026.91 on April 9, 2021, because of its cancellation. However, I couldn't use the credit through Expedia or through the airline. The credit was no good, that's why I have called and contacted both China Eastern Airlines and Expedia more than 20 times for a refund. It was not successful. After I filed the complaint at the airline website, its customer service representative ****** (*************************************************************************) sent me a few emails but there's no refund.Now even the credit was gone in April 2022. I contacted them again on October 20, 2022. Expedia team have also contacted them recently. However, I have been told by Expedia that the money is gone, and no credit is available. I have called the airline more than 10 times through their contact number #************. Expedia has emailed me that they have contacted the airline and made efforts to get me the refund too.The ticket number at the airline is: *************.In this case, the airline (Stock "CEA") has treated its customers terribly. As an ******** citizen, with the money or credit gone like this, I have felt that China Eastern Airlines has robbed me so much money, that's much worse than the bank robbery, because I have used Expedia which is a big company, and I have done nothing wrong!
      Read More

      Customer Reviews

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      Local BBB

      BBB Serving Metropolitan New York

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