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Find a Location

Air Ticket Masters has 1 locations, listed below.

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    Business ProfileforAir Ticket Masters

    Airline Ticket Agency

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    305 Madison Avenue, #449, New York, NY 10165
    BBB File Opened:
    12/10/2003

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Title: "Ticketmaster's Official Platinum Tickets: Seeking Transparency and Fairness"The quest for Joker Xue concert tickets via Ticketmaster unravelled a series of issues concerning transparency and fair pricing. Order ************ highlighted the discrepancies between advertised prices ($97-$397) and the reality of official Platinum tickets. The lack of clarity regarding these tickets left consumers in the dark, questioning Ticketmaster's transparency.During the presale rush, a countdown clock pressured purchases, hindering the thorough review of ticket details. Attempts to cancel the order immediately upon noticing discrepancies were futile due to Ticketmaster's interface limitations and unclear cancellation policies.Contacting Ticketmaster's customer service revealed a disturbing trend of deflecting responsibility. They attributed pricing solely to the event organizers (IEM), ignoring Ticketmaster's pivotal role in setting prices and managing sales. Refusal of refunds under the guise of lacking control over pricing contradicted experiences where others received refunds for identical official Platinum tickets.Ticketmaster, as a selling platform, should prioritize fairness and transparency in their practices. Safeguarding consumer rights and ensuring ethical trade practices are paramount. The inconsistencies in refund policies for the same product highlight Ticketmaster's failure to ensure fairness.In conclusion, the purchase of official Platinum tickets for *********'s concert through Ticketmaster brought to light issues of transparency, rushed purchasing experiences, and the evasion of responsibility in refund processes. **** of upfront information and reluctance to acknowledge control over pricing pose significant concerns. Ticketmasters must be held accountable, ensuring consumer rights and fostering an equitable ticketing environment.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Chelsea O

    1 star

    04/18/2023

    Ticket master made me buy a ticket through Ticket SQUEEZE who stole money from my account, gave me a fake ticket and pretended to issue me a refund but the bank hasnt seen it and they claim they cant give me documentation proof that shows they issued this refund I have to trust their word. My bank hasnt seen one and neither has my bank statement. They dare scammers and thieves. They took money from my account and I was not able to get into the concert because the ticket was fake and then they lied about issuing me a refund. Thieves and scammers. DO NOT BUY FROM TICKET MASTER OR TICKET SQUEEZE THEY ARE SCAMMERS.

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