Complaintsfor1-800Accountant

• Initial Complaint

  09/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchsed the package for professional accounting only because they said they would improve my refund and help me keep my books in order. Not only am I receiving tax bills after allowing them to ammend and redo my taxes. I let them restructure my business nothing they did was approved. They took payment but didn't deliver anything but headaches. The "professional" tax advisor would repeat himself on each call from the last call never making progress. I would message him for days missed a deadline because he was unavailable for 2 days backed up with other people so he said. Why would you take on clients knowing you can't meet a deadline when that is thw whole point of paying for the service. I am so unsatisfied and so spent literally after getting involved with these people. Calls are monitored for quality assurance I've been telling them to review the recordings. All I get is tax bill after tax bill with interest. I don't knay they did but for someone who made next to nothing in 2023 how I owe thousands is unhinged.

  

  Business response

  09/05/2024

  Hello *****,

  Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges youve encountered with our services, including the issues with your tax filings and communication with your advisor. We understand how frustrating this must be, especially given the tax bills and missed deadlines.
  
  Please know that we are opening an investigation into your case, which will take approximately 10 to 15 business days to complete. We will thoroughly review the situation, including the recordings of your calls, to better understand what went wrong and how we can resolve the matter for you.

  Thank you for your patience and for allowing us the opportunity to make things right.
  
  Best regards,

  1-800Accountant *********** Team

• Initial Complaint

  08/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I hired this company to do my business 2022 taxes and paid the $2250. After being guided to provide my business information and all that was left to provide was my expenses. Then I get messages for 6 months wanting more the same information that I had already provided about the business. After no contact for 3 months I assumed that all was lost until I get a email saying my taxes are completed in Oct 2023. I talk to their representative and he explains that now I have to mail in my taxes, which thats whatever but I let him know that I will not be using them again. And now I get a call from a lawyer that Im being sued for not paying them for 2023 taxes! They didnt process my 2023 taxes so they are falsely charging me for a service they didnt provide to me or my business. They are trying to charge me $2787.89 plus lawyers fees

  

  Business response

  08/30/2024

  Hello *******,

  Thank you for bringing this matter to our attention, and I sincerely apologize for the frustration and inconvenience you've experienced.
  
  We take your concerns very seriously and will be opening an investigation into the situation. This process will take approximately 10 to 15 business days, and we will follow up with you once we have reviewed all the details.
  
  We appreciate your patience as we work to resolve this issue and ensure that your concerns are addressed appropriately.
  
  Best regards,

  1-800Accountant *********** Team

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The worst experience and biggest waste of money. Its august and Im now receiving letters that my business taxes were not filed. This has been a nightmare. Worst decision I ever made.

  

  Business response

  08/27/2024

  Hello *******,

  Thank you for bringing this to our attention. We deeply regret the frustration and distress that youve experienced due to the issues with your business taxes. Receiving letters indicating that your taxes were not filed, especially at this stage, is unacceptable and falls far short of the service we strive to provide.
  
  We understand how critical accurate and timely tax filings are to your business, and we sincerely apologize for the shortcomings in our service. Please know that we take this matter very seriously, and we are committed to investigating the situation thoroughly to understand what went wrong and how we can rectify it.

  We will be initiating an internal investigation to review the details of your account and the charges in question. This process may take 10 to 15 business days, and we will be in touch with our findings.

  Again, we apologize for the frustration you've experienced, and we appreciate your patience as we work to resolve this matter.
  
  Best regards,

  1-800Accountant *********** Team

• Initial Complaint

  08/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On March ******* I hired 1800Accountant for 1 year since I had just opened and LLC and needed to register it as an SCorp. I needed help with Buisness tax planning and personal financial planning and make a payroll and bonus plan, personal expenses, Buisness expenses etc. I made 3 payments of ****** starting on March,*******, April and May. The first scheduled call with an "accountant" was 2 weeks later on March ******* and to my surprise, it was not an accountant and the call lasted 15 minutes and I was told the next call was going to be with an accountant. The next call took place on 04/12/24 and again, it was not an accountant, it was a qualified representative and the call lasted 15 minutes and I was told that my questions were going to be sent to an accountant to get sorted out. After that call I received an email telling me that my SCorp documents were ready to print and be mailed but my personal info was wrong and it took a week of emails to be corrected. I mailed out my SCorp form and nothing else has been done. I don't know if it has been officially registered. Every time I called ***** accountant, I was on hold for over 30 minutes and had to hang up. I called my Amex card to file a report to get a refund since I believe they did not hold up to their end of the contract but I was only able to get one ****** payment back because the other payments were over 60 days old. ***** Accountant doesn't provide refunds after 30 days. As of today, I logged into my account and it still says that no accountant has been assigned so I scheduled call for them to call me and the representative told me he was in the sales department and my account status showed as cancelled. I believe since I filed a dispute with Amex they went ahead and cancelled my account. I just received a notice in the mail from the Texas Comptroller with "Intent to forfeit right to transact Buisness" for lack of tax payment. I need a full refund from 1800Accountant so I can hire a legit accountant.

  

  Business response

  08/23/2024

  Hello ***,

  Thank you for taking the time to share your experience with us. We are sincerely sorry to hear about the issues you've encountered. Its clear that the service you received did not meet your expectations, and we regret any stress and inconvenience this has caused.
  
  We understand how important it is for you to have a reliable accounting partner, especially when establishing your LLC and managing your business finances. The delays in receiving proper assistance and the confusion surrounding your SCorp registration are unacceptable and do not align with the level of service we aim to provide.
  
  We would like to assure you that your concerns are being taken seriously. Our team is currently reviewing your case to understand what went wrong and to determine how we can best assist you moving forward.  Please allow us 10 to 15 business days to complete a thorough investigation into your situation.
  
  Again, we apologize for the frustration you've experienced, and we appreciate your patience as we work to resolve this matter.
  
  Best regards,

  1-800Accountant *********** Team

• Initial Complaint

  08/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Date of transaction is 11/22/23, 12/22/23 and 1/22/24 for the amount of $1217.29 each transaction. This was for the purpose of taxes to be filled. No communication was received until March of 2024. For the last few months completion of tax return was delayed and a follow up call took place today 8/9/24 which was informed taxes were completed after requesting refund three months prior and no one responded.

  

  Business response

  08/13/2024

  Hello ****,

  Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered regarding the completion of your tax return and the lack of communication from our team.
  
  We understand how important timely and effective communication is, especially concerning tax matters. We regret that we fell short of your expectations and our standards in this regard. Please know that your concerns are taken very seriously.
  
  To address your issues, we are initiating a thorough investigation into your case, which will take approximately 10 to 15 business days. Our goal is to understand what went wrong and to rectify the situation as swiftly as possible. We will ensure to keep you informed of our progress and findings.
  
  Thank you again for bringing this to our attention. We are committed to making things right and improving our services.

  Sincerely,

  1-800Accountant *********** Team

  Customer response

  08/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] Hello per the response 1800-accountant stated they will take ***** days to investigate and get a response back. I would like to keep this case open until a response is received and an outcome has been achieved. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  

  Business response

  09/09/2024

  Hi ****,

  Thank you for your follow-up message. We understand your frustration and the importance of clear communication in resolving these matters. After thoroughly reviewing your case and the circumstances surrounding the service issues, we have determined that we are unable to issue a refund.

  We recognize that communication gaps on our part contributed to your dissatisfaction, and we sincerely apologize for the delays and disruptions you experienced. We regret that this has led you to seek services elsewhere, as our goal is always to provide timely and efficient support to our clients.

  Again, we apologize for the experience you've had, and we appreciate your understanding.

  Sincerely,

  1-800Accountant *********** Team

  Customer response

  09/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  Per my last response I am still requesting a refund for failure to complete services for my tax return.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

• Initial Complaint

  08/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  my accountant continued to extend my tax filing and now i am being charged late fees even though he advised me to file an extension

  

  Business response

  08/09/2024

  Hello *****,

  We sincerely apologize for the frustration and inconvenience you've experienced regarding your tax filing and the resulting late fees. Its disheartening to hear about the issues youve encountered, especially given the advice to file an extension.
  
  Please know that we take your concerns very seriously and are committed to resolving this matter. We are opening an investigation, which will take 10 to 15 business days to complete. We will review the details of your account and the advice provided to ensure a thorough understanding of the situation.
  
  Once the investigation is complete, we will reach out to you with our findings and the steps we plan to take to address the issue.
  
  Thank you for bringing this to our attention and for your patience as we work through this process.

  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 7/29/2024 I was notified by a 3rd party affiliate of 1800Accountants that 1800Accountants had chosen to terminate its relationship with the payroll provider. I was not notified by 1800 Accountants of this SIGNIFICANT change and therefore payroll was not able to be made to my employees. In light of this transgression I decided to terminate my upcoming subscription due to renew on 8/16/24. I followed the processes outlined on the website and received an email that someone would be in touch. On 7/30/24 I received an email stating they had attempted to reach me did not have success, I have no missed calls or voicemails to suggest this occurred. I immediately called the number listed in the email and left a message to return my call. No call returned. on 7/31/24 I called again twice leaving a message once and then tried calling the main number where I was informed I must discuss with my subscription engagement representative. The operator attempted to transfer me and returned to state that my representative was on a call and would return my call in the next 15 minutes. 2 hours passed no call, called his line directly went straight to voicemail- left message. Called the main line again to be told business hours were 9:30am-6:30p EST, it was 5:39pm and left another voicemail requesting to speak with a supervisor. Unfortunately, this is still not resolved and I plan to call again tomorrow to follow up. At this point it feels impossible to cancel a service I no longer wish to utilize. I no longer see value in the company or the services provided.

  Customer response

  08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The business connected with me this morning and subscriptions were cancelled per my request. 
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  07/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had this company since 2021. Weve been trying to get our taxes done for three years. Ive been receiving audits from my for the last three years because they didnt complete my taxes. They take their fee without doing the work. They loose all of our paperwork.

  

  Business response

  07/26/2024

  Dear ******,

  Im truly sorry to hear about the issues youve faced with your tax filings over the past three years. The delays and audits youve experienced, coupled with the loss of your paperwork, are entirely unacceptable, and I understand your frustration.

  We value your feedback and aim to address your concerns promptly. Our team will review your case thoroughly to understand the specifics and find a resolution. Please allow us 10 to 15 business days to complete this investigation.
  
  Thank you for your patience, and we hope to resolve this matter to your satisfaction.

  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We subscribed on March 14, ***************************************** January and wanted to make sure all quarterly taxes were filed correctly as we were learning and getting established. After a few phone calls and an initial webinar we were assured they file everything for us and everything is taken care of by them. What a relief (so we thought at the time. We called again, as we knew the deadline was nearing to let them know that we needed a zero filing because we had yet to sell anything or get our website working. We were again assured that they didnt need anything from us and were told that they handled it all. We were quite surprised to receive an over $500 late sales tax & holding notice from the Idaho ******************** because nothing was ever filed, despite having three different phone conversations reassuring us that we didnt need to do anything. We immediately called our representative at 1800Accountant who said he wasnt a business specialist and would have to look at Idaho Laws to refresh as he wasnt up to date on *****. We then filed a complaint with the business and it took over a week for them to get back to us despite many emails and voice messages being left. After speaking with them today (July 8, 2024) they said that nothing can be done to help us because we signed an 30 day refund policy. They also indicated that because everything is done by phone call that we cant prove what we were or werent told. I asked why none of our meetings were documented on their computer system to which they had no reply. They will make zero exceptions for any mistakes they make outside of the first 30 days and have no remedies to offer us to make this right. We have now lost $3500 to them and their mistakes and they will not provide any refund, partial refund or right their mistakes in any way. We are no longer using them for the rest of the year due to their costly mistake, incompetence of our state laws and dissatisfactory customer service in general.

  

  Business response

  07/10/2024

  Hello ******,

  Thank you for sharing your detailed feedback with us. We deeply regret to hear about your disappointing experience with our service, particularly regarding the filing of your Idaho state taxes and the subsequent penalties.
  
  We understand how crucial it is for new businesses to ensure all tax filings are handled correctly, and we sincerely apologize for any stress and financial burden this situation has caused you. Your concerns about the advice provided and the handling of your case are being taken very seriously.
  
  We will be opening an internal investigation to review the details of your interactions with our team and the assurances you were given. Please allow us 10 to 15 business days to complete this investigation.
  
  We are committed to addressing your concerns and finding a resolution. Your patience and understanding during this time are greatly appreciated.
  
  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Around August 2nd, 2023, I had paId 1800Account to be my accountant for 1 year for $3,262.89. I have an LLC for trading stocks and they are preparing my LLC taxes in addition to my taxes and my wife's taxes. One of the criteria I was assured of when I signed with them was that I would be working with a an advisor that understood the day trading taxes, etc since I did not (attached). I was told I would be.I was told verbally and received email confirmation that I would be working with a tax advisor who understood this area. The lady I worked with did not understand this area of tax law and it has cost me.As we discussed my taxes, she did not understand what I was talking about when I was mentioning **** to ****et accounting. I was under the impression that since I was a day trader, I was already trading **** to ****et. In all of the confusion of working with someone who did not understand, I ended up having to fo file an extension for this year. Here is the worst part for me, when she finally found out about **** to ****et accounting, I am not eligible to file **** to ****et FOR NEXT YEAR either, because we had to file for **** to ****et BEFORE we filed for an extension. If I had been working with someone who knew trading taxes, this would not have happened.When I contacted 1800Accountant and told them what had happened, they have ghosted me and will not call me back or email me. I contacted the original person and she sent me to customer accounts and I have called (and emailed ) her twice. She said she took notes and said someone else would have someone call me back. Additionally, she told me not to file my taxes until I hear from them. I have not heard from them since June 17th (for over 10 days).

  

  Business response

  06/28/2024

  Dear *****,

  Thank you for bringing your concerns to our attention. We deeply regret the inconvenience and stress this situation has caused you.
  
  We take your feedback seriously and are committed to addressing and resolving the issues you have experienced. Please allow us 10 to 15 business days to complete an internal investigation into your case.
  
  Your experience is not reflective of the high standards we strive to uphold, and we appreciate your patience as we work to rectify the situation.

  Sincerely,

  1-800Accountant Client Care

  Customer response

  07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Yes, I need 1800Accountant to ACTUALLY contact me, their customer, within the next few days. And they need to investigate this matter, fort which I have contacted them about several times already so they can RESPOND satisfactorily. I am requesting a REFUND because they did not do what they agreed to do as a business.  I complained, they stooped contact with me until I reached out to the BBB.  I will be satisfied when this is resolved.
  

  They told me they would contact be before and investigate but instead they ghosted me until I formally complained to BBB. 

   

   

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer response

  07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The failure of 1800Accountant to provide me for the service I paid for this past year will likely cost me around $10,000 in taxes next year.  At this time, all I have asked for is a refund of the total bill I paid them when I signed up.  They have offered to finally place me with a Tax Advisor who understands stock trading after the damage is done; this is after they ghosted me for a few weeks with me trying to reach them and I had to reach out to the BBB to get a response from them.   

  I am still asking for at least a refund. 

  Thank you!

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  

  Business response

  07/23/2024

  Hello *****,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our services. We understand how important it is to have reliable and professional tax advice, especially when it comes to managing significant financial matters such as stock trading.

  We deeply regret the difficulties you experienced in receiving timely and appropriate tax advice. We understand the potential financial impact this may have on your taxes next year and the stress it has caused you.

  While we understand your request for a refund, we must adhere to our Terms of Service, which unfortunately do not allow for a full refund under these circumstances. We apologize for any disappointment this may cause.

  As a concession for the service issues you faced, we extended our ******************** and connected you with a new tax advisor who specializes in stock trading. We are pleased to hear that your new advisor has gone over everything in detail and provided clear direction and next steps.

  We apologize for the delay in our response and any inconvenience caused by the need to reach out to the BBB. We strive to improve our communication and ensure that all client concerns are addressed promptly and thoroughly.

  We understand that this resolution may not fully meet your expectations, but we hope the extended ******************** will provide the support you need moving forward. If there is anything more we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly.

  Thank you for your patience and understanding.

  Warm regards,
  1-800Accountant *********** Team
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩