Complaints

This profile includes complaints for 1-800Accountant's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1-800Accountant

  260 Madison Ave Ste 1001 New York, NY 10016-2401

  
• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

• 

  1-800Accountant

  13575 58th St N Ste 154 Clearwater, FL 33760-3746

• 

  1-800Accountant

  13575 58th St N Ste 154 Clearwater, FL 33760-3746

• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tax services by a CPA from 1-800-Accountant. This is my third attempt at meeting with a *** since signed up and each time they tell me a certified CPA will be calling me but it is not. They call themselves EAs. Tax advisors. Paid $3,999 altogether. $999 through Zen Business toward the tax services and $3000 to 1-800-Accountant for unlimited access to a dedicated CPA. I purchased this on June 2 2025 and am yet to speak to a ***. My only meeting seeing them online the name was listed as Do Not R. They have taken $3999 from me and provided me with zero services and do not give access to actual CPAs, just tax advisors. I do not trust them with my money or taxes and I want all of my money refunded. Fraudulent company charging for services not rendered. I want all services with 1-800-Accountant canceled, nothing recurring and I want my personal information deleted. During the last encounter with a person who was not a CPA, I said I wanted to cancel and he said someone would be in touch and hung up the phone on me while I was speaking.

  

  Business Response

  Date: 07/23/2025

  Hello ********,

  We are very concerned to hear about your experience with our tax services and the significant issues you've encountered in trying to connect with the appropriate professional. We sincerely apologize for the frustration and distress this situation has caused, especially given your investment of $3,999 and the critical nature of tax preparation. The challenges you faced in connecting with the right expert and the abrupt end to your last call are unacceptable.
  
  Please be assured that we are taking your concerns, including the specific details about your interactions, the lack of services rendered, your request for a full refund, cancellation of all services, and the deletion of your personal information, very seriously. We have immediately launched a comprehensive internal investigation into your account to understand precisely what has transpired.
  
  This thorough review process typically takes 10 to 15 business days to complete, as we meticulously examine all communications, service records, and billing details related to your purchase on June 2, 2025.
  
  Once our investigation is finalized, we will respond with our findings and to discuss the immediate steps we will take to address your request for a full refund, service cancellation, and data deletion.

  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a service for them for one year and did not receive the service and they tried to come back and give us a free year after messing up a year of accounting in our end of the year bookkeeping processes. We had a lawyer send a letter to them.

  

  Business Response

  Date: 07/21/2025

  Hello ******,

  We're truly sorry to hear about the significant issues you've experienced with our service and the impact it's had on your year-end bookkeeping processes. We understand how frustrating and disruptive this must be, especially given the crucial nature of accounting services.
  
  Please be assured that we are taking your concerns very seriously. We've initiated a thorough internal investigation to understand exactly what went wrong and why you didn't receive the service you purchased. This investigation typically takes 10 to 15 business days to complete, as we meticulously review all records and circumstances related to your account.
  
  Once our investigation is finalized, we will respond with our findings and next steps to resolve this matter.

  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid over $4,000 for them to prepare my business and personal taxes. They informed me that they would handle everything. However, as time went on they asked me to provide stuff *** I would then they asked me to input the information. It was a headache but I did it anyway. I informed the tax adviser that I was purchasing a home and he let me know of the next steps. When it can time for my tax preparer to complete my taxes she called me with loud music in the background. It was the most unprofessional thing ever. She attempted to go to another room but I then could not hear her still. It was very unprofessional. She asked me for docume to that were already in my portal. The lack of communication between the employees at this business was ridiculous. The lack of being attentive to the notes and documents for my case was absurd. This was March, it's July and I still don't have my taxes done.i have called several times and messaged and still no call back. I will advise anyone who wants their taxes done PLEASE go elsewhere. They do not do everything they say and you waste your hard earned money. RUN from this business quickly.

  

  Business Response

  Date: 07/11/2025

  Hello ********

  Thank you for taking the time to share your experience. Were very sorry to hear about the difficulties youve faced with our service, especially given the importance of timely and professional tax preparation.
  
  We understand how frustrating it must have been to experience repeated requests for documents you had already provided, poor communication between team members, and unprofessional interactions during calls, all while you were trying to ensure your taxes were ready as you planned for a home purchase. We also recognize how concerning it is that it is now July and your tax return remains incomplete despite your repeated follow-ups.
  
  This is not the level of service we aim to deliver. We want to assure you that we take your concerns seriously. We have opened an internal investigation to review your account details, communication history, and the handling of your tax preparation. This process typically takes 10 to 15 business days, and we will follow up with you directly to share our findings and outline next steps.
  
  Thank you for bringing this to our attention so we can work to address it properly. We truly appreciate your patience as we conduct this review.

  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025, I signed up for a tax/accounting package via *********** and 1-800Accountant. I paid approximately $2,600, and the invoice shows I was purchasing the Core Accounting Package, which clearly lists both personal and business tax filings as included.Later, I canceled the *********** subscription because they charged me separately for a service I never used. But I never canceled with 1-800Accountant, and I expected my full package to continue directly through them. Instead, I was told that because the business filing was through a partner, it no longer applied and if I wanted business filing now, Id have to pay ******* no point was I clearly told that part of my paid package would disappear with no replacement or refund. 1-800Accountant now says the package Im on only includes personal services, despite the invoice showing otherwise.Ive gone back and forth with their team, and while they acknowledged I canceled with ***********, they never offered a reasonable solution only a sales call to try and upsell me on something I thought I had already paid ****** request is simple: Add the business filing service that I was originally promised OR Refund/credit me for the business portion I didnt receive

  

  Business Response

  Date: 07/10/2025

  Hello ******

  Thank you for sharing your concerns. Were truly sorry to hear about the confusion and frustration regarding your tax package and the handling of services following your cancellation with ***********.
  
  Based on your description, we understand that you purchased the Core Accounting Package, which included both business and personal tax filings, and that you expected these services to continue uninterrupted even after discontinuing your relationship with ***********. We also recognize your concern that you were not clearly informed that canceling with *********** would impact your package with 1-800Accountant.
  
  Please know that we take matters like this seriously. We have opened an internal investigation to review the details of your account, your invoice, the communication provided to you at the time of purchase and cancellation, and how your services were impacted. This process typically takes 10 to 15 business days, and we will follow up with you directly once our review is complete to share our findings and outline the next steps.
  
  We appreciate your patience during this time and thank you for bringing this to our attention so we can address it appropriately.

  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express our deep disappointment with the tax preparation services we received from 1800Accountant for the 2024 tax year.We have used your services for approximately four years. Unfortunately, we have observed a noticeable decline in service quality over the past few years. This year, we requested only one preparer handle our returns. Despite that request, and after $6000 in fees, multiple individuals handled our file, and created many errors and confusion.The initial return contained clear inaccuracies. Given our consistent financial picture over the last several years, we were surprised to learn that we owedespecially since we typically receive a refund. We spent over 10 days communicating back and forth, during time which we experienced unhelpful and sometimes hostile customer service. In the end, we sought outside assistance that led to an amended return, reducing the amount owed by approximately $7,000.After that amendment, we still lacked confidence in the returns accuracy. We consulted another tax professional, who refiled our return. That resulted in a $3,000 refund. These discrepancies reflect serious concerns with how our return was originally prepared.Your refund policy further compounds the issue. A 30-day window is not reasonable for tax preparation services, especially when clients pay in advance and may not realize errors until long after filing. Additionally, the short timeframe blocks customers from pursuing credit card chargebacks, which typically have a 180-day limit.Lastly, we were charged $800 for tax preparation services on a business that we closed years earlier, bookkeeping services, and $1100 for tax advice that we never received. We are disappointed and believe your service not only caused undue stress and lost time but nearly led to financial harm. No, we will not be using your services again and recommend others do the same based on your decline in service and lack of commitment to long time customers.

  

  Business Response

  Date: 07/09/2025

  Hello ****,

  Thank you for sharing this detailed and thoughtful feedback. We're truly sorry to hear about your experience and the distress it has caused after several years as a client.
  
  We sincerely regret the issues you encountered, including the inconsistent handling of your return, errors in preparation, difficulties in communication, and charges for services you believe were not rendered or applicable. We also understand your concerns about the refund policy and its limitations in cases where issues arise only after filing.
  
  Please be assured that we take your concerns seriously. We have opened an investigation into your case to review the return preparation history, communications, charges, and overall service experience. Our investigation process typically takes 10 to 15 business days, and once complete, we will follow up with our findings and next steps.
  
  We appreciate your past business and your willingness to outline these issues. Thank you for giving us the opportunity to review and address them.

  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $590 to1800accountant to prepare my tax return on May 13, 2024, for the tax year of 2024. I also paid $164.00 for **************** 1040) on March 8, 2025. I sent my tax information in to be filed on Jan 22, 2025. The preparer completed my return on January 29, 2025, and had me owing $10,000. I knew this was wrong, so I gave him a call. He admitted that he made a mistake and said he will talk to his supervisor about my return. The accounting team re-did my return on April 02, 2025, and still had me owing $10,000. I refused to sign the return and had a different tax preparer file my return and I received a refund of $2,000. I requested a refund for payments I made to have my tax return prepare for tax year of 2024 and 1800accountant refused. They said they had a 30-day refund policy. They won't give any refunds if the request for the refund is passed 30-days. 1800accountant debited my business account for tax preparation months in advance. I feel this is an unfair practice and deserve my money back.

  

  Business Response

  Date: 07/01/2025

  Hello *******,

  Thank you for sharing your detailed experience with us. Were truly sorry to hear about the frustration youve described, particularly around the errors in your prepared return and the challenges you faced seeking support and resolution.
  
  We understand how important it is to have confidence in the accuracy of your tax filings and the guidance you receive. We also appreciate the concern youve raised about the billing process and refund policy.
  
  Please know that we take your concerns seriously. We have opened an internal investigation to review the details of your case, including the preparation process and communications around the billing and refund requests. This investigation typically takes 10 to 15 business days. Once complete, we will follow up with you directly to share our findings and outline the next steps.
  
  We sincerely regret the inconvenience and disappointment this situation has caused and appreciate your patience while we look into it thoroughly.

  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1800 Accountant reached out to me offering their services. As a brand-new business owner, I explained from the start exactly what I needed real guidance, someone to walk me through the process, help me stay on top of deadlines, and answer my questions. The salesperson at ***** Accountant assured me they specialize in startups and that this would be the perfect fit. Based on that, I agreed to give it a try. They offered a 30-day money-back guarantee, so I figured there was nothing to lose.Unfortunately, the reality was nothing like what they promised. Right away, I realized I was expected to manage everything myself keep track of deadlines, schedule appointments, and somehow know the right questions to ask. The appointments were hard to get, and if I didnt book the right ones, I missed deadlines. I spent more time researching on my own than actually getting the help I was paying for, and in the end, I still didnt have the information I needed.I wasnt thrilled with the experience and tried to cancel within the first 30 days. They convinced me to give it another try, offering another 30-day trial and promising things would be different. That was my mistake. Again, appointments were hard to come by. By the time I finally got one, it was obvious this service wasnt going to work for me. But because I had to wait so long, I missed the refund window through no fault of my ****** not upset that this wasnt a good fit. I understand not every service works for every person. What I am upset about is the lack of appointments, the constant waiting, the missed deadlines, the late fees I now owe the government, and the fact that I still had to look elsewhere for help all while being stuck paying for a service that hasnt met my needs.I just want my money back so I can hire someone who actually fits my business and helps me succeed. I believe thats more than fair based on this experience. I hope this helps others make an informed decision.

  

  Business Response

  Date: 06/27/2025

  Hello *********,

  Thank you for sharing such a detailed account of your experience. Were truly sorry to hear that what you were promised did not match what you received, and we understand how frustrating and stressful that must have been, especially as a new business owner looking for real guidance and support.
  
  We take your concerns seriously and want to address them properly. Weve opened an investigation into your case. This process typically takes 10 to 15 business days. Once complete, well follow up directly with our findings and discuss next steps with you.
  
  We appreciate your patience as we work to review what happened and ensure you receive a clear response.

  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  1800 Accountant needs more then 15 days to review my case. If they need any information, I will be glad to provide it.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* *********
  
  
  
  
   
  

  

  Business Response

  Date: 07/21/2025

  Hello *********,
  We're truly sorry to hear about your experience with 1-800Accountant, and we deeply regret that our services didn't meet your expectations, especially as a new business owner seeking essential guidance. We understand your frustration with the challenges you faced regarding appointments, managing deadlines, and ultimately feeling like you were left to navigate complex tax matters on your own. Your feedback is incredibly important to us, and we appreciate you bringing these concerns to our attention.
  
  At 1-800Accountant, our goal is to empower small business owners, and it's clear we fell short in delivering the proactive, hands-on support you needed and were led to expect. We sincerely apologize for any miscommunications or misalignments in expectations that occurred during your onboarding and throughout your service period.
  
  Our Investigation and Your Experience
  Weve conducted a thorough review of your account, including your initial sales calls, appointment history, and communications with our team.
  
  Setting Expectations: We acknowledge that during your initial sales calls, certain representations may have inadvertently set incorrect expectations regarding the frequency of direct, one-on-one guidance and daily access to our team. While we strive to be a proactive partner specializing in startups, it appears the level of direct, frequent interaction you anticipated wasn't clearly aligned with our typical service model for the package you selected.
  
  Appointment Availability: We understand your frustration with scheduling appointments and the feeling of constant waiting. While we aim to provide timely support, it seems there were challenges in aligning our availability with your specific needs for more frequent interactions, particularly during the extended trial period.
  
  Deadline Management: We recognize that our system for sending portal and email reminders for deadlines, while standard, may not have provided the personalized, proactive alerts you expected. We understand this contributed to missed deadlines and the stress of potential late fees.
  
  Refund Period: We acknowledge your attempt to cancel within the initial 30-day money-back guarantee period and our subsequent offer of an extended trial. We understand that the delays in securing appointments during this extended period inadvertently pushed you past the refund window, through no fault of your own.
  
  Our Resolution
  We genuinely regret that your experience led to these challenges, including the late fees you incurred and the need to seek assistance elsewhere. This is not the outcome we want for any of our clients.
  
  To demonstrate our commitment to your satisfaction and in recognition of the service issues you experienced, we are processing a full refund of $3,329.10 for your Core Accounting package and the additional business tax preparation service. This amount represents your original payment minus a 10% administrative fee, and essentially covers the cost for the time the service was available to you without you having fully utilized our core tax advisory services or having your Virtual Tax Organizer (VTO) started.
  
  We truly value the trust you initially placed in us. We are continuously working to improve our client experience and ensure that our sales conversations accurately reflect the scope and delivery of our services.
  
  Your refund will be processed and should reflect in your account within 5-7 business days.
  
  Sincerely,
  1-800Accountant *********** Team

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted 1800accountant because I'm trying to get a mortgage with an unconventional loan, the loan required a *** sign off on a profit and loss sheet. So I contacted 1800accountant and asked if they could accomplish this task for me, in addition I would use them for my tax preparation for two of my LLC's. I paid 1800accountant $5199 for the service of reviewing my income for the last 12 months and having a CPA sign my mortgage form, and for tax services for 2025, with the prerequisite that this form be completed ASAP.... Now that I have paid, they are refusing to sign the form or even review my income for the last 12 months. They promised a service, charged me, the refused to complete the service.

  

  Business Response

  Date: 06/27/2025

  Hello *****,

  Thank you for sharing your experience with us. Were very sorry to hear about the frustration and disappointment this situation has caused you. We understand how important it is to receive timely and accurate supportespecially when dealing with critical documents needed for your mortgage.
  
  We want you to know that we take your concerns seriously. We have opened an investigation into your case. These investigations typically take 10 to 15 business days to complete. Once finished, we will follow up with you directly to share our findings and discuss next steps.
  
  We appreciate your patience as we work to address this matter thoroughly.

  Sincerely,

  *************** *********** ****

  Customer Answer

  Date: 06/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:  They have a 30 partial refund, an investigation of 15 days will go over the 30 day refund period at which point they will then refuse to give me a refund.  A breach of contract ** unwilling or unable to provide the services promised should warrant a full refund, not just a partial refund. Yet another scam by these people.

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ***
  
  
  
  
   
  

  

  Business Response

  Date: 07/11/2025

  Hello *****,

  Thank you for sharing your concerns with us. We understand how important it was for you to obtain the required ***-signed profit and loss statement to support your mortgage application, and we sincerely apologize for the frustration and disappointment you experienced in attempting to secure this service through our firm.
  
  We reviewed your entire account history, including all sales calls, portal communications, and case notes. Your account was created on June 6, 2025, when payment of $5,199 was processed for our Core Accounting Package, an additional business tax preparation service, and ****************** Statements for your existing LLC.
  
  Our review confirmed that the need for compiled financial statements was discussed with our sales team prior to purchase. However, we could find no record in the calls or emails indicating that you expressly stated a required delivery timeframe or that you needed the *** sign-off on the profit and loss statement as soon as possible before completing the sale. Unfortunately, there was no expedited service charge or formal timeline noted on the order.
  
  Once your service began, a Tax Advisory case was opened but remained unaddressed until July 2, 2025, after you had already submitted your BBB complaint and requested cancellation. During that time, your assigned Tax Advisor, ****** *., exchanged portal messages with you starting on June 24, 2025. ****** also conducted a phone call to review your submitted figures and later informed you that he could not sign off on the numbers as provided because they were incomplete or inaccurate. We recognize there was an effort to resolve this with additional communication on June 25, 2025, but ultimately it was not resolved to your satisfaction.
  
  We acknowledge there was also a significant disconnect between our sales and advisory teams in properly communicating and delivering the compiled financial statement service you purchased. This is an internal process failure that contributed to your frustration.
  
  After you filed your BBB complaint on June 27, 2025, you spoke with our sales agent ******** the same day and requested a cancellation. Our Retention team attempted to resolve the matter but was unable to do so to your satisfaction. As a result, a refund was processed per our 30-day refund policy. You were refunded $4,679.10, which is a full refund minus our standard 10% RAF (Resource Allocation Fee) of $519.90.
  
  We regret that your experience did not meet your expectations or our own service standards. We have initiated an internal review to address the breakdown in communication and service fulfillment in this case. Please know that your feedback is being taken seriously to help prevent similar issues for other clients in the future.

  Best regards,

  1-800Accountant *********** Team

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained 1-800Accountant to provide tax filing and payroll services for my business, *******************, as well as for my personal tax filings. Over a two-year period, the firm repeatedly failed to perform its contracted duties accurately or on time. As a result, I incurred IRS notices, late fees, and unauthorized debits from my business accounteven after formally terminating the relationship. These failures also compromised my personal tax filings, as I rely on income from a sole proprietorship.Despite clear documentation and repeated outreach, 1-800Accountant:Failed to remit payroll taxes on time, triggering IRS penalties and leaving multiple 941s unfiled.Produced unusable and error-ridden tax returns, requiring weeks of revision to correct internal mistakes.Ignored urgent inquiries, often going silent even as statutory deadlines approached.Submitted inaccurate and insubordinate filings for 2023 and 2024 personal returns, creating material risk.Most egregiously, the firm accessed my bank account post-cancellation to process unauthorized payroll transactions totaling $3,621.66. I was forced to dispute these charges independently. Additionally, I discovered that tax remittance funds were refunded by subcontractor Gusto without notice, prompting my direct intervention and exposing me to potential IRS action.These persistent breaches caused substantial financial, administrative, and emotional harm. As the sole employee of my business, I was left to resolve regulatory compliance failures caused by their misconduct, directly impacting my livelihood and financial stability.I am demanding full accountability, including immediate reimbursement for services not rendered and a formal acknowledgment of the damages incurred due to their gross negligence and breach of duty. I have a full incident timeline and invoice analysis to support these claims.

  

  Business Response

  Date: 06/24/2025

  Hello ****,

  Thank you for sharing these serious concerns. We want to first express our sincere regret for the frustration, disruption, and financial stress youve described. What youve outlined does not reflect the standards we strive to uphold, and we take your claims very seriously.
  
  We have opened a formal investigation into your account and the services provided. This process typically takes 10 to 15 business days, during which we will thoroughly review all account activity, service delivery, communications, and associated records, including the timeline and documentation youve referenced.
  
  Once the investigation is complete, we will reach out with a detailed response outlining our findings and the next steps. We appreciate your patience as we work to resolve this matter and ensure it is fully addressed.
  

  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  This is the same copy-paste reply provided to ****** reviews. My issues were forwarded to management and upper management was copied on this correspondence. An investigation has already occurred and yielded a **** and inadequate response that placed the onus back on me to resolve myself. We need to discuss refunds and we need to discuss how this company will resolve the *** issues that they have created through negligence and insubordination. This can be a forum for these conversations or it can happen in other channels.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** **********
  
  
  
  
   
  

  

  Business Response

  Date: 07/17/2025

  Hello ****,

  Thank you for sharing your concerns. We understand how frustrating and stressful this experience has been for you, and we want to sincerely apologize for any confusion, delays, or lack of communication that contributed to your dissatisfaction. Weve taken time to review your account thoroughly to ensure we provide you with a clear and accurate response.
  
  Tax Filing Concerns:
  Your 2023 and 2024 personal tax returns were both filed after revisions were made at your request. The amended 2023 return was not due to any filing error but was completed as a courtesy based on changes you requested. For the 2024 return, you expressed concern over unexpected amounts and several zeroed fields. After consulting with your tax advisor and preparer, your return was updated and approved by you on 5/6/2025. We followed all standard procedures and filed in accordance with the information and approvals you provided.
  
  Its important to note that delays in tax filings were directly tied to late submission of required documents on your end, despite multiple reminders from our team. Timely filings depend heavily on receiving complete and accurate information from clients, and this did impact our ability to file within standard deadlines.
  
  Payroll and *** Notice Issue:
  We understand your concern regarding the unresolved *** notice and appreciate the gravity of this situation. Our review confirmed that a refund of $1,209.27 was issued to you by Gusto on 7/30/2024, which included the tax liability from your 7/26/2024 payroll. While the refund was processed appropriately, it was not proactively communicated to you, and we sincerely apologize for that oversight.
  
  That said, weve confirmed that the *** still reflects a balance due of $981.27 for Q3 2024, which was not remitted as a result of the refund. We are unable to make payments on your behalf, this amount must be paid directly by you to the *** to resolve the matter. If you need guidance on how to submit this payment or documentation to support your records, we would be happy to assist.
  
  Communication Delays:
  We acknowledge there was a significant lapse in communication from your assigned payroll specialist. Specifically, your message sent on 2/22/2025 went unanswered until 4/15/2025, and follow-up questions were also left unaddressed. This delay was unacceptable and falls short of the service we aim to provide. Weve addressed this internally and are providing additional coaching to prevent future occurrences.
  
  Unauthorized Payroll After Cancellation:
  After you canceled services, a payroll run did occur in error. As soon as you brought this to our attention, we initiated a reversal and confirmed that the funds were returned to your account. Weve since verified that your payroll services have been fully deactivated.
  
  Refund Request & Retention Interaction:
  While your request for a full refund could not be honored due to being outside of our refund policy, we recognize that parts of your experience did not meet expectations. As a gesture of goodwill, we have issued a $979 refund for payroll services, which is currently being processed and should be received within 3 - 5 business days.
  
  We also reviewed the interaction you had with our retention agent and regret that the tone of the conversation left you feeling unheard. Weve addressed this matter directly with the agent and are reinforcing our commitment to professional and respectful communication at all times.
  
  We truly regret the frustration this situation has caused and appreciate your patience throughout the resolution process. If you need support with submitting the *** payment or require additional clarification, please dont hesitate to reach out.

  Best regards,

  1-800Accountant *********** Team

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1800 Accountant misrepresents their service or lack thereof. I paid them 3850 to take care of my business and personal taxes and submitted the required questions for an extension online prior to the deadline. They said they did not receive it. I did not actually owe any business taxes because I am new and have not made anything. However, today due to their ineptness- I received a fine of 1470 from the *** that they should be responsible for. They do not care about their clients nor do they attend to matters as they should. Once they have completed my personal returns that I have already paid for- I want nothing further to do with them. They are supposed to be advocates for their clients and all they have done is gotten me fined by the ***. I honestly feel they should at the very minimum reimburse me the fine amount as I paid them 3850 for services they did not perform

  

  Business Response

  Date: 06/17/2025

  Hello *******,

  Thank you for bringing this to our attention. Were very sorry to hear about your experience and understand how concerning it must be to receive an *** fine after placing your trust in our team.
  
  We want you to know that we take your concerns seriously. An internal investigation has been opened, which typically takes 10 to 15 business days to complete. Once our review is finished, we will follow up with you directly to share our findings and discuss the appropriate next steps.
  
  We appreciate your patience during this time and the opportunity to make this right.

  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  This case has not been resolved at this time. Currently, the business has only stated that they will investigate the matter but no further action or communication has taken place.

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******* ****
   
  
  
  
  
  
  
  
   
  

  

  Business Response

  Date: 07/08/2025

  Hello ********

  Thank you for taking the time to share your concerns with us. We understand how stressful tax notices and penalties can be, and we are truly sorry for the frustration and disappointment you have experienced. We appreciate the opportunity to clarify what occurred and explain the steps we are prepared to take to support you.
  
  We reviewed your account in detail and want to address the key concerns you raised.
  
  Regarding the business tax extension for 2024, our records show that you began completing the Business Extension Virtual Tax Organizer (VTO) in the client portal before the deadline, but it was not submitted. The last activity on that form was recorded on April 1, 2025, and the system status remained in “Data Collection,” meaning we could not file the extension on your behalf. On April 8, 2025, you messaged your Tax Advisor asking to confirm both your personal and business extensions. Your advisor, ***** ********, replied the same day explaining it was too late to submit a business extension at that point.
  
  While we understand your frustration with the timing, we do our best to notify all clients of upcoming tax deadlines through portal pop-ups and email reminders. Your personal tax extension was filed with the IRS on April 9, 2025.
  
  Regarding the IRS late-filing penalty of $1,470 you received for your 2024 S-Corporation return, our investigation found that the return was not filed by the March 15 deadline and no extension was submitted. This penalty resulted from the missed deadline. We also note that your 2023 S-Corporation return was filed late, and you did not request an extension for that year either. This is important because if the IRS granted First-Time Abatement (FTA) relief for that previous penalty, they may not approve a second abatement request now.
  
  We also want to acknowledge a breakdown in communication on our end. When you uploaded your IRS notice, it was originally assigned to a seasonal team member who was not trained to handle IRS correspondence. As a result, you did not receive the follow-up you should have. This is not acceptable, and we sincerely apologize for that lapse.
  
  While we cannot accept responsibility for the late filing penalty itself - since an extension was never formally submitted - we are committed to helping you request penalty relief from the IRS. We will prepare a First-Time Abatement request on your behalf at no additional cost, but please understand that the IRS’s decision to approve it is not guaranteed.

  We understand that you no longer wish to continue with our services and that this experience has affected your trust in our company. Since your original complaint was filed, your personal tax return has been completed and delivered to you.
  
  While we regret that we were not able to meet your expectations, we remain committed to resolving any outstanding matters as fairly as possible. Although the late-filing penalty was not the result of an error or omission on our part, we are still willing to prepare a First-Time Abatement (FTA) request to submit to the IRS on your behalf at no additional cost. This does not guarantee a reduction or removal of penalties, as the final decision rests with the IRS, especially in light of your prior late filing in 2023.
  
  We sincerely apologize for the communication breakdown you experienced after uploading your IRS notice, and we appreciate you bringing these concerns to our attention. Your feedback has been escalated internally to help improve our service and avoid similar issues in the future.
  
  If you would like us to proceed with the abatement request or have any final questions, please let us know. We truly regret that your experience did not reflect the level of service we aim to provide.

  Best regards,

  1-800Accountant Client Care Team

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  
  I would like the company to file the abatement on my behalf. I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  
  ******* ****