Business ProfileforNew City Florists

Flower for Mother in Laws wake (wake 1 day(1.11.22), burial 9:30am following morning(1.12.22)Date of delivery: 1/11/2022 Amount: $730.37 The flowers arrived damaged/dead I sent an email on 1.11.22 as soon as I got home from the wake with pictures of the flowers without a response until after the funeral on 1.12.22 when the flowers where place over her grave.The owner(***************************) then acknowledged my email on 1.14.22(still was already buried for 2 days) stating "Please note I saw the pictures and it is clear that flowers were damaged on delivery, I promise you we will never send something like this out to anyone and the driver should have noticed this issue on notified the shop for a replacement, immediately, etcstating the driver should have never delivered those flowers and had the replaced immediately." (I have uploaded this email)The owners acknowledgement of the damage should be enough to warrant a full refund. In addition, called at least 4 times and I didn't hear from anyone until after the burial. Needless to say..1. I informed the florist the same day via email 2.Nobody returned my call and I didn't speak with anyone until after the funeral when "I" had to call them again.3. On 1.14.22 ************************* claims their policy is return the flowers and you will recieve 100% refund. So how do they expect the flowers back when they were already on top of my Mother in Laws grave for 2 days.4.In the pictures I order the flowers on their webpage on the top row and as you can see below they are dameaged/ dead and unfortunatley do not look at all as they advertise.With all this said, the owner acknowledge of the damaged flowers should never had been delivered. I contacted them in a timely manner and then I don't hear anything back until after the funeral when I called them.