About
Overview
BBB Accredited Since: 7/16/2019
Years in Business: 11
Payment methods:
All credit cards
BBB Accreditation & Rating
About This Business
Products and Services
Photos and Videos
Business Details
- Local BBB:
- BBB Serving Metropolitan New York
- BBB File Opened:
- 7/1/1992
- Business Started:
- 9/1/2013
- Business Incorporated:
- 9/1/2013
- Type of Entity:
- Corporation
- Business Management:
- Rene Rodriguez, President
Additional Contact Information
- Principal Contacts
- Rene Rodriguez, President
- Customer Contacts
- Rene Rodriguez, President
- Fax numbers
- Other Fax: (845) 323-4913
- Additional Phone Numbers
- Other Phone: (800) 643-4199
Additional Information
- Refund and Exchange Policy
- We guarantee your satisfaction with every order sent through New City Florist & The Fruit Factory for delivery in the United States and Canada. If you are not satisfied with the purchased product, we’ll send a replacement, refund you or issue a store credit. In order to receive a replacement notify us within 7 days for any FLORAL ARRANGEMENT & 48 HOURS FOR ANY FRUIT ARRANGEMENT of receiving your original order. You may call at 800-643-4199, come in person, or write to us at [email protected].
***Fruit Factory Customers: Any NON-LOCAL delivery is subject to substitutions AND possible delayed delivery due to local shop availability & product availability. Customers will be notified of changes to your order.
To receive a refund: Merchandise must be returned within 48 hours of receiving the arrangement in its original packaging.
For an exchange. We will exchange with an equal or greater value within 7 days or 48 hours notify us of an issue with merchandise.
Store Credit. In the event you are not happy with the Floral Arrangement or Fruit Arrangement received we will issue a store credit for the full amount of the original order to be redeemed at anytime for another Floral or Fruit Arrangement.
Our standard delivery fee is $9.99 for local deliveries and $12.99 for any outside out local area. Wedding delivery fees may vary. The cut-off time for same day delivery is 2pm Eastern Standard Time.
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Please state at the time of placing your order if you would like to be notified of any changes that are needed. - Business Categories
- Retail Florist
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.