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Find a Location

DCH Honda of Nanuet has 1 locations, listed below.

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    Business ProfileforDCH Honda of Nanuet

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/30/2021

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    DCH Honda of Nanuet provides new and used auto sales.

    Business Details

    Location of This Business
    10 Route 304, Nanuet, NY 10954-2924
    BBB File Opened:
    3/1/1992
    Years in Business:
    10
    Business Started:
    12/1/2013
    Business Incorporated:
    12/11/2013
    Accredited Since:
    12/30/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • DCH Nanuet, LLC
    Business Management
    • Mr. John Puglisi, General Manager
    Contact Information

    Customer Contact

    • Mr. John Puglisi, General Manager
    Additional Contact Information

    Fax Numbers

    • (845) 627-3588
      Primary Fax

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased a **** Corvette, 6 speed manual V8 with ****** miles on the odometer from DCH Honda of Nanuet on 04/30/2021. The vehicle appeared to be in impeccable condition which was verified multiple times by the salesperson and sales manager. The total sale purchase price on was *********. Included in that purchase price was the purchase of a separate service contract costing *******. I dove the car several times during the spring and summer months mostly highway driving accounting for about 200 miles or less. The last time I drove the car which was in late October the clutch pedal stuck to the floor upon starting and rendered the vehicle undrivable. After having the car towed to a certified repair shop the diagnosis is an unrepairable clutch slave cylinder which will cost ******* to replace. I contacted the service contract company and they do not cover the clutch or brake hydraulic systems. I then called DCH Honda and spoke to the sales manager several times describing the broken system and their response is that they are not responsible. I disagree. My reasons are as follows: After the car was undrivable I investigated thru multiple internet sites what the possible causes were and found that this problem is a common issue with manual transmission corvettes and replacing the slave cylinder hydraulic fluid is a part of frequent regular maintenance. The fluid should appear to be clear however when I checked the fluid it was black. I leave the details of the cause and effects to the experts however I believe the corvette I purchased was not in proper working condition given the state of the hydraulic fluid and the known system maintenance requirements. I also feel that this clutch failure could have happened while I was driving and potentially could have cause serious bodily harm or worse. Given the color and condition of the hydraulic fluid this didnt happen within 200 miles or the car being parked.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Caran P

    1 star

    12/01/2023

    I have been trying to communicate with two employees regarding a $3000 refund I am due from a cancellation of a service plan I cancelled back in August 2023. All of my telephone / in person attempts with ********************* and ***************************** have failed. They simply do not any return any of my contacts. I feel as if my money is being held hostage.

    DCH Honda of Nanuet Response

    12/06/2023

    We do apologize for the wait time for the refund of the canceled warranty. Your reference # SSC1949636 has been processed but it could take up to 8 weeks to complete. We did reach out to the third-party company to expedite this request. We were told you should have the refund check by next week.

    Local BBB

    BBB Serving Metropolitan New York

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