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Business Profile

Fuel Oil

Fred M. Schildwachter & Sons, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Fred M. Schildwachter & Sons, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fred M. Schildwachter & Sons, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of ******************** for almost 20 years and am filing this complaint because this is the third time that this has occurred. I am a will call customer which means that I do not have automatic delivery. In the past when I have called to request oil, the specific amount requested was delivered. I HAVE NEVER had Schildwachter fill up my tank. This allows me to budget for the expected oil bill. On August 25th, 2023, I called and requested 200 gallons. I recently received a bill for $2168.10 because they again FOR THE THIRD TIME decided to fill up my tank with ***** gallons. I believe the company is doing this on purpose in order to be able to send me a bill for it. The past 2 times that this has occurred, the billing department was kind enough to have me spread my payments over 2 months but at the end of the day they still got paid for something I DID NOT REQUEST. Again this is the third time that this has occurred and I am now filing a complaint in regards to their actions. I only requested 200 gallons and should be billed accordingly. Any extra that was put into my tank was unwanted and should be a costly loss on Schildwachter.

      Business Response

      Date: 10/16/2023

       

      On 8/25/2023 customer requested a delivery of 200 of oil.  ******* was delivered on 8/28/2023, however the driver filled the customer oil tank instead of delivering the requested amount.  On 9/13/2023 this was bought to my attention and I immediately spoke with **************  After listening to the customer and apologizing for our mishap, I offered ************** a resolution of paying for 200 gallons on a discounted rate that we both agreed too.   *****, agreeing to 3 months of no finance charges for the remaining balance to be paid.  Moreover,  I offered that if customer needed even more time to pay out the balance to please let us know.  We once again we apologized to ************** for this and thought we left in good terms.   


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