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Business Profile

Protective Covers

CarCover.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Reviews

This profile includes reviews for CarCover.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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CarCover.com has 2 locations, listed below.

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    Customer Review Ratings

    1.59

    Average of 27 Customer Reviews

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    Review Details

    • Travis C

      Date: 08/22/2023

      I purchased a car cover about one year ago from this company. At about the 11 month mark, the cover started to fail. It tore on several corners, and was eroding in several places as well. When I called car cover.com, they referred me to their warranty department. After several email exchanges, I was offered a replacement car cover, which I did not want. To this point, they refuse to refund any money.

      CarCover.com

      Date: 01/24/2024

      We sincerely apologize for the negative encounter you had with our company. Our priority is to resolve this situation to the benefit of all involved and to ensure your complete contentment. We kindly ask you to get in touch with us directly as soon as possible using the provided contact number: ###-###-#### or you can email me directly at *****@********.com.
      Your input is of great importance to us, as we are dedicated to enhancing our services and addressing any concerns. We genuinely appreciate your patience and comprehension regarding this matter.
      Thank you sincerely,
      Carcover.com

    • Brian R

      Date: 07/27/2023

      The $161.49 truck cover deteriated within six months of buying it from car cover.com. I contacted them and gave them the order number and they said they couldn't find me in their records. They are simply not honoring the lifetime warranty they advertise. Stay away from these scammer's! They are doing their fathers will, ***** the *****!

      CarCover.com

      Date: 01/24/2024

      We sincerely apologize for the negative encounter you had with our company. Our priority is to resolve this situation to the benefit of all involved and to ensure your complete contentment. We kindly ask you to get in touch with us directly as soon as possible using the provided contact number: ###-###-#### or you can email me directly at *****@********.com.
      Your input is of great importance to us, as we are dedicated to enhancing our services and addressing any concerns. We genuinely appreciate your patience and comprehension regarding this matter.
      Thank you sincerely,
      Carcover.com

    • Aseem K

      Date: 05/25/2023

      This company does not honor their "lifetime warranty." The cover lasted about a year and a half, and then basically disintegrated. I asked for a replacement and was told it would cost $95 for "shipping." I wouldn't agree to this and they said the lowest they could do is $75. I wouldn't give this company any more of my money. Cheap product, and questionable business practices. Stay away!

      CarCover.com

      Date: 01/24/2024

      We sincerely apologize for the negative encounter you had with our company. Our priority is to resolve this situation to the benefit of all involved and to ensure your complete contentment. We kindly ask you to get in touch with us directly as soon as possible using the provided contact number: ###-###-#### or you can email me directly at *****@********.com.
      Your input is of great importance to us, as we are dedicated to enhancing our services and addressing any concerns. We genuinely appreciate your patience and comprehension regarding this matter.
      Thank you sincerely,
      Carcover.com

    • Gerald H

      Date: 04/12/2023

      They sent me the wrong cover that i ordered &won't send me their mailing address or respond to any of my emails. I just want to send it back, I don't want to replace it. Terrible ( non existent) customer service.

      CarCover.com

      Date: 08/27/2025

      Hi ******,
      We’re very sorry to hear about your experience. Please reach out to us directly so we can resolve this for you. You can contact us by email or call us toll-free at **************. We’ll be happy to replace your cover free of charge.
      Thank you,
      Customer Care Team

    • Juan R

      Date: 03/06/2023

      CarCover.com shipped to us a product that is faulty, not as described and advertised on the website. CarCover.com refused to pay for return shipping label. Charge dispute was open as the product received is faulty, not as described and advertised on the website.Tip for consumers:Be careful with this company.Products used: Car cover.No acceptable customer service No value No return shipping label Poor quality

      CarCover.com

      Date: 08/27/2025

      Hi,
      We sincerely apologize for the experience you had. At CarCover.com, our goal is to ensure every customer is fully satisfied with their purchase. Please contact us directly by email or toll-free at ************** so that we can rectify this for you. If the cover you received is faulty or not as described, we will gladly replace it at no cost to you or provide a suitable resolution.
      Thank you for bringing this to our attention, and we look forward to making this right for you.
      Best regards,
      Customer Care Team 

    • DON O

      Date: 02/28/2023

      Dishonest business practices. Did not honor stated return policy. Would not pay for return shipping. Evasive and contradictory communication. Product not as advertised.
      Before I ordered I spoke to representative on phone regarding fit, type of material and return policy. When the product arrived I contacted the company promptly to initiate the return. Instead of return the company offered first 20% and then 50% discounts. When I asked for a return label and full refund the company held me hostage for the return postage which was more than 50% of the discounted value. Free Returns was clearly offered on their website. That is dishonest.
      "Hassle Free 30-Day Return Policy and Exchange" (from website) was not.

      CarCover.com

      Date: 01/24/2024

      We sincerely apologize for the negative encounter you had with our company. Our priority is to resolve this situation to the benefit of all involved and to ensure your complete contentment. We kindly ask you to get in touch with us directly as soon as possible using the provided contact number: ###-###-#### or you can email me directly at *****@********.com.
      Your input is of great importance to us, as we are dedicated to enhancing our services and addressing any concerns. We genuinely appreciate your patience and comprehension regarding this matter.
      Thank you sincerely,
      Carcover.com

    • Doug H

      Date: 02/15/2023

      Six months ago, I purchased a cover for my car from CarCover.com, and I am thoroughly impressed with its performance. As a resident of Dodge City, Kansas, I've had a hard time finding a durable cover that can withstand the extreme winds in the area. However, the cover I bought from CarCover.com has been able to do just that.
      Unlike other covers I've purchased in the past, which would rip within a few weeks due to wind pressure, this cover has elastic bands around its edges and buckle and straps underneath, which prevent wind from getting trapped inside and damaging the cover.
      While I haven't needed to contact their support team yet, I did inquire about the warranty when I first received the cover, and the agent I spoke to took the time to explain it to me. This level of customer service was greatly appreciated.
      I am extremely satisfied with the product I purchased. I believe it is essential for customers to leave feedback on their experiences, both positive and negative. While it is crucial for customers to post negative reviews when they have had a poor experience with a company, I also feel that satisfied customers should take the time to acknowledge exceptional service or products.
      I've already recommended this product to my friends and family in Dodge City. Thank you CarCover.com.

      CarCover.com

      Date: 08/27/2025

      Hi ****,
      Thank you so much for sharing your experience! We’re thrilled to hear that your cover is holding up well against the strong winds in Dodge City. Our goal is to provide durable protection and great service, and we’re glad to know both the product and our team met your expectations.
      We truly appreciate your recommendation to friends and family, and we look forward to continuing to serve you in the future.
      Best regards,
      Customer Care Team
      CarCover.com

    CarCover.com is NOT a BBB Accredited Business.

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