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Find a Location

Austin Coins Inc. has 1 locations, listed below.

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    Business ProfileforAustin Coins Inc.

    Precious Metal Dealers

    At-a-glance

    Customer Reviews

    2.14/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    48 S Service Rd Ste 115, Melville, NY 11747-2335
    BBB File Opened:
    10/14/2019
    Years in Business:
    3
    Business Started:
    6/9/2020
    Business Incorporated:
    6/9/2020
    Type of Entity:
    Corporation
    Business Management
    • Mr. Patrick White, CEO
    • Mr. Nick Mazzarella, IT Director
    Contact Information

    Principal

    • Mr. Patrick White, CEO

    Customer Contact

    • Mr. Nick Mazzarella, IT Director
    Additional Contact Information

    Fax Numbers

    • (631) 239-6881
      Primary Fax

    Phone Numbers

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/21/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Austin Lloyd **** Liers and ThiefsIn around February of 2022, I was contacted by **** ***, then *****************************, and then ******* from Austin Lloyds. They told me that the Better Business Bureau gave them an A+ rating. When I looked it up, I thought that it was true, because all that I found when I looked on the BBB website was Austin Rare ******************************** which is Rated as A+. They claimed that this was their company which was a big lie. They sold me 2023 ********************* 6 Coin Set First Day of Issue NGC MS70 (American Silver Eagle, $50 Gold Eagle, $25 Gold Eagle, $10 Gold Eagle, $5 Gold Eagle) for $12,000. They told me it had a value of $24,000. So, I sent it to them. I also sent them 7 one-ounce gold coins and they told me that they would send me $2,200 per coin. I sent them five $50.00 Fine gold Eagles, from 1992, 1998, 2014, 2016, and 2018. I also sent them two 1 oz. Canadian fine gold coins dated 2014 and 2019. I have a picture of what I asked them to buy from me and send me the money. I also bought a 2022 W ********************* $25 Palladium High Relief First Day of Issue Reverse PF70 NGC coin from them. They charged me $9,500.00 for it. I still have that coin NGC website shows a Guide Value price of $13,500 and a true value of $2,587. They stole my gold coins and never sent me a ***** for them. I kept calling them many times, but they never sent me any money at all. Then one day they sent me five 2016 ******************* 30th Anniversary American Silver Eagle NGC MS70 3-coin sets.I called them up again and I told them that they said that they would be buying all the coins that I sent them and that they would send me a check. I told them that I never ordered these coins, and I did not want them, I wanted the money that they told me they would be sending me. Their answer to me was, We are even, and we are not sending you any money, and then they just hung on me. I called them back and asked to speak to the people that I dealt with they just hung up on me.
    Read More

    Customer Reviews

    14 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Larry L

    1 star

    04/09/2024

    Deception from the start.would be glad to join others that have lost their collections or been deceived by their transactions. disabled vet in state home.

    Austin Coins Inc. Response

    04/11/2024

    Thank you for reaching out and expressing your concerns. We sincerely apologize for any inconvenience or frustration this situation may have caused you. Maintaining transparency and addressing your concerns promptly is of utmost importance to us. Upon reviewing our records, we confirm that on February 2nd, 2024, you signed the trade inventory agreement. This agreement outlined the terms of liquidating the coins you sent in for exchange, as specified in the accompanying invoice. We understand the importance of clarity in such agreements, and we strive to ensure that all terms are clearly communicated and understood by our clients. We apologize we didn't meet your expectations.

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