Business ProfileforInfiniti Of Massapequa

3/5/24 -On 9/23/22 I purchased a 2018 certified preowned infinite QX60 from Infinite of Massapequa ($43,751.58) which still had a warranty until 7/2024, at the same time I purchased an extended an extended warranty which I was told was for the life of the loan, the ends in 2028. When I called Infiniti ********* services who is financing the loan to inquire about the terms, conditions/ start/expiration date of the extended warranty, I was informed that the manufactures warranty was still active until 7/2024 and there was an extended warranty that expires 7/2025 but there was also mention of the warranty covering73 or 75 months. I was bounced around to 3 different representatives, all giving different terms. I requested to speak with a supervisor. The supervisor also didn't clearly understand the verbiage in the contract. She gave me a case #-******** and the phone number for Infiniti Consumer affairs ************ to get the terms, conditions and dates related to the warranty because all she could confirm was what she had already confirmed and it wasn't clear to her and she did not want to give out false information.3/6/24- I called Infiniti consumer affairs, they confirmed that the current warranty ends 7/2024 and the extended warranty ends 7/2025. There was some mention of 73 months but, the warranty ends 7/2025. I stated I would like to cancel the warranty because I was told at the time of purchasing the extended warranty that it was good for the life of the loan. We began the cancellation process and I was told there was a $75 cancellation fee. I agreed to the cancellation fee. I was then informed that I would be receiving $1,000 something back instead of the $2, 495 minus $75. I declined to continue because he could not give me a reason for that amount. I have not used the warranty. I'm still under the manufactures warranty. I was given a case # ******** from VSC. I never had a copy of the warranty, I requested a copy, it was mailed on 3/5/24. pending ...