Complaintsfornewyorkdress on-line llc

• Initial Complaint

  10/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered $82.45 worth of clothing and never received, from *************************This site is a scam and needs to be taken down or blocked by all browser, so that the consumer is not scammed like me!Thanks, ******** *****

  Business response

  10/24/2022

  Hi ********,

   

  I am afraid you have mistaken us for the wrong company. We are not *************************. Our website is ****************. We are not associate with nycdress in any way.

   

  Customer response

  10/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *****
  
  
  
   
  
  

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/2/2022 my mom, sister and I purchased three dresses separately from New York Dress online, order #****** for $550, order #****** for $398, and order #****** for $898. All dresses were delivered, but none of them fit. Before purchasing the dresses, we checked the return policy that stated they accept returns within 30 days of purchase, which now has seemed to have changed on their website to all sales are final. When we went to return the dresses online it states the sale is final. None of the dresses were listed as final sale items. I also checked their FAQ page that stated returns can be requested within 7 days of delivery and any return requests should be emailed to them at ************************, but got an email back saying my email was undeliverable. When I called customer service and chatted with them through the live chat, they said all sales are final and as a one time courtesy will accept returns with a 15% restocking fee. They also state that before purchasing any item, you have to check a box that agrees to their terms and conditions, but there was no such box at checkout. The return policy was not made clear by New York Dress before purchasing the dresses nor was their any mention of a restocking fee. We would have never bought anything from them if there was no option to return for a full refund. This business was dishonest about their return policy and should make all sales are final aware to all customers before purchase. The business should and needs rectify this situation. Attached is a mock purchase to show that there is no box to agree to terms and conditions using ShopPay. Also attached is the businesses FAQ page.

  Business response

  05/09/2022

  We are sorry to hear that you are not satisfied with your purchase.

   

  Our website does state all purchases are final and you can purchase **** insurance in order to be refunded if your order qualifies. **** insurance was not purchased for all three of these orders. The reason why it does not show our return policy in order to click the box below now is because you already agreed to it for your first order under shop pay.It also stated our policy on our website here: ****************************************************  

  I do see here our customer service team did go ahead and work with you by accepting the final sale items for a return less a 15% restocking fee.

   

   

  Customer response

  05/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  **** insurance was not purchased with these orders because it was not there to add at checkout. There was no mention of whether **** qualified for these orders or not. In addition, the box for the return policy/terms and conditions DID NOT appear on any of these FIRST TIME orders. We never clicked any box at checkout that agreed to the terms and conditions because it was not there. There is no information about a 15% restocking fee on the website. The 15% restocking fee was only mentioned after the purchases were made in an attempt for a return. We will not be paying the restocking fee and will only accept a FULL refund for all of these orders. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
   
  

  Customer response

  05/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

  I have been in communication with a customer service representative for ********************** regarding the chargeback opened with our bank. I have been told by this representative that the 15% restocking fee will be waived for these orders and we will be receiving a full refund.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business response

  05/11/2022

  Hi,

   

  Yes your bank will be providing the refund as a chargeback has been opened. We are unable to provide the refund on our end as the chargeback was opened. The bank takes up to 75 days to provide refunds.

• Initial Complaint

  08/19/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 08/10/2021 I ordered a dress from this company for my daughters upcoming wedding. Order #****** which was $178.81. I received the dress on 08/16. The dress does not fit, it is poorly made and also the sizes listed on their website is incorrect. I purchased another dress from ****** ******, and it fits perfectly and also a much better quality. I asked New York Dress about returning the item and they said per their policy that they would not accept it or exchange it. They stated I clicked a box agreeing to this, which may be true, however, per their website, they also state they want their customers to be satisfied, which I am not. This company is a disgrace and should make this situation correct.

  Business response

  08/19/2021

  Hello,

   

  We are sorry to hear you are unsatisfied with your purchase and feel we are a disgrace. All purchases are final sale, however we are willing to accept your item back for an exchange less a 15% restocking fee. Please contact us to ********************* and we would be happy to honor this.

   

  Thank you

  Customer response

  08/19/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I do not want an exchange, my daughters Wedding is this coming Saturday, I can't do anything with a dress that does not fit, and poorly made nor one that will not arrive on time. I would like a refund, less the 15% restocking fee.  Nothing more and nothing less. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  08/19/2021

  Hello,

   

  You can send the item back to ********************************************* for a refund less 15%.

  Thank you.

  Customer response

  08/19/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩