Reviews
This profile includes reviews for Worthy.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 140 Customer Reviews
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Review fromNatalie W
Date: 10/18/2025
5 starsA few weeks ago, I left a one-star review after a disappointing experience selling my ring. Recently, ********, the company’s Resolution Specialist, reached out to me personally, and I couldn’t be more impressed. She was kind, understanding, and genuinely cared about making things right — and that truly made all the difference.
Her compassion and professionalism completely changed how I feel about this company. If more businesses had people like ********, they would truly stand out because customer satisfaction means everything. Thanks to her, I’ll absolutely be selling through this company again…something I never thought I’d say before!
It’s clear that our feedback is very valuable to them and they are committed to improving in every way they can :)Review fromDenise N
Date: 10/06/2025
1 starhorrible service, they lied to me, I did not approve the sale or the amount, told them to send back my items, then some random *** tells me no that they were sold after they said I didn't get the required bid, they put them back on auction without my permission. I have contacted the attorney general on them and also suing them. DO NOT USE ***** SERVICES.
Worthy.com
Date: 10/09/2025
Dear ******,
We sincerely appreciate you taking the time to share your feedback and we want to acknowledge your concerns regarding your recent auction experience.
The rings in question were listed with a reserve price in place. Once the reserve price is met, the item is considered officially sold under our auction terms and conditions. In this case, the reserve was indeed met, and the sale proceeded in accordance with our standard procedures.
Following the auction, your assigned auction manager reached out and provided a meeting link so the results could be discussed directly. Unfortunately, a follow-up call was not scheduled. We would still be happy to review the details of your auction and answer any remaining questions you may have.
We understand that parting with meaningful jewelry can be a very personal and emotional process, and we are truly sorry to hear that you are dissatisfied with the outcome. Please know that Worthy acted in good faith and in full alignment with our established policies.
Sincerely,
The Worthy Resolution Team
Review fromCarrie O
Date: 09/18/2025
5 starsWorthy made me feel safe with the sale of my rings from start to finish! The customer service was excellent and always responded immediately to any questions I had. They made a difficult choice so painless, thank you worthy!Worthy.com
Date: 10/09/2025
Thank you so much for sharing your wonderful experience! Were thrilled to hear that you felt safe and supported throughout the entire process. Our team takes great pride in providing clear communication and care every step of the way, and it means a lot to know we helped make your decision a little easier. We truly appreciate your trust in Worthy!
The Worthy Team
Review fromSarah G
Date: 09/15/2025
1 starZero stars from us. We've had a nightmare experience - we sent my engagement ring to them, assured that if anything were to happen, there was a certificate of insurance. Well, they appraised it for much less than what it was worth (paid around 6k for it), and they said to try to sell it for 1k. We had them send it back because the price was too low, and I also realized it was too sentimental to try to sell. They shipped it back in a ***** box, which we opened. We then removed the clear plastic bag containing the *** certificate and jewelry box and discarded the small ***** box. When we looked for the ring in the bag or jewelry box, it was missing. They said they taped it to the inside of the ***** box instead of putting it back in the original box, and it's our fault for throwing the shipping box away. The only way to know they did this was in an email that we hadn't seen yet. They are claiming no responsibility and are only offering $100 from *****. We are beyond upset, and don't think this was the correct way to go about things whatsoever. I would not go through them to try to sell anything based on the fact it could be stolen or thrown away "by accident" and nothing will be done for you.Worthy.com
Date: 10/09/2025
Were very sorry to hear about your experience and understand how upsetting this situation has been. Wed like to take a moment to provide some clarity regarding both the auction process and the return of your item.
When your ring was evaluated, our team provided a suggested reserve price based on current market trends and data from past auctions for similar pieces. This recommendation is intended only as a guide to help sellers make an informed decision, the final reserve price is always set by the seller.
Once you confirmed your return address, multiple email updates were sent detailing how your item would be packaged and where it would be located within the return shipment. As outlined in our Terms and Conditions, if a seller is unable to locate their item upon receipt, we ask that they contact us immediately and retain all original packaging materials for verification and investigation purposes.
Unfortunately, once packaging materials are discarded, it prevents Worthy from performing a full inspection or pursuing a claim. As stated in our insurance policy, this type of loss is not covered.
We understand this is a very disappointing situation and truly wish the outcome had been different. Our team worked within the limits of our insurance coverage and policies to assist in every way possible.
The Worthy Team
Review fromPatricia K
Date: 09/09/2025
1 starCan I leave a minus 1 review? These people are thieves! What country are they from? They list legitimate jewelry for less than %2.00. I am contacting the Attorney General of ******** and get them shut down! They spent more on advertising than the jewelry they steal!Worthy.com
Date: 10/09/2025
We are very sorry to hear that your experience with us was not what you expected. We take all feedback seriously and strive to provide clarity on how our platform operates.
Our suggested reserve prices are based on current market trends and results from past auctions. However, these are only suggestionssellers are always able to set their reserve price at whatever they feel most comfortable with. Our platform remains risk-free, if an item does not meet its reserve price at auction, we return it to the seller at no cost.
We understand how important trust and transparency are, and we genuinely aim to provide a fair and secure experience for all our sellers. We hope this clarifies how our process works and addresses your concerns.
Sincerely,
-The Worthy Team
Review fromMadelyn D
Date: 09/06/2025
1 starUnfortunately I did not check reviews prior to going forward. First I have had the same experience as a few of these. I sent in a ring appraised at $22,000. They downgraded the ring then told me the comps were $5,000 which is in keeping with I learned prior to sending in my ring that worth of it is 25% of retail. After their appraisal I was told the comps were $2500 - $3,000. I set a reserve of $3,500 which was met. I really need the money. So far after 5 emails requesting information about payment I too like others, get excuses on why the 5 - 10 business day payment is not being met. The ring sold on 8/20/25. I have sent an email stating I expect payment on Monday, September 8. After reading these complaints I am no longer going to hold my breathe about a payment anytime soon. I will pursue other avenues if I dont receive my money in what I determine to be reasonable. Dont use them they lie and lure in people who are in need of money to just scam them.Worthy.com
Date: 10/09/2025
We sincerely apologize for the delay and understand how stressful this situation has been.
At Worthy, we base suggested reserve prices on current market data and past auction results, which can sometimes differ from initial expectations. We appreciate your patience throughout this process and regret any frustration caused.
Thank you for giving us the opportunity to resolve this.
Sincerely,-The Worthy Team
Review fromKaren J
Date: 08/13/2025
1 starIf only zero stars were an option.Eleven business days later, still waiting for payment. Terrible follow up and impossible le to speak with a human being. DO NOT USE THIS COMPANY TO SELL YOUR JEWELRY. The only good experience will be before you send your items to be sold - theyll promise you a smooth and speedy experience. It will be anything but that.Worthy.com
Date: 10/09/2025
We sincerely apologize for the frustration and inconvenience you experienced with the delay in your payment. We understand how stressful this situation must have been, and we regret that our follow-up did not meet your expectations.
While our team works hard to provide smooth and timely service, we acknowledge that in this instance, we fell short, and we appreciate your patience as we resolved the matter.
Thank you for sharing your feedback, it helps us improve our communication and processes for all sellers moving forward.
Sincerely,
-The Worthy Team
Review fromKarl D
Date: 07/29/2025
1 starWhen I saw the Company, Worthy. I got excited because I have a lot of natural diamonds, given to me, by my mother and havent seen a selling site like this. So I decided to, reach out about a ******, ring that I have. ****** rings are highly sought after. I sent the description and pictures of the ring. I got a reply from, a Sales Associate, stating that I was a VIP client. He stated that, he would like to have a video call, to discuss the ring. I tried to make an appointment, with the link, he sent. When I did that, it said, the ring had been sold. So I called, to ask why. The telephone associate, said that my ring was not a ring that, would qualify, or WORTHY, for sale. I asked to speak with the Gentleman, or for him to notify me by email. He did nothing!! No RESPONSE. He just left me hanging. I also patiently, waited for a response. I would have never heard from ANYONE, if I didnt make that call.. This is your, MISSION STATEMENTHERE AT WORTHY, WE STRIVE, THE VERY BEST IN SERVICE, TO MAKE YOU FELL ENTIRELY, COMFORTABLE, EVERY STEP, OF THE WAY. So Now! I ask YOU? Did this SERVICE, HAPPEN, FOR ME? I think, NOT! Now after, the fact, Im getting more and more correspondence, from a COMPANY, That I Dont THINK is WORTHY!!Regards,****Worthy.com
Date: 10/09/2025
Thank you for taking the time to share your experience with us. We sincerely apologize that your interaction with Worthy did not meet your expectations. We understand how disappointing it can be to feel left without clear communication, especially when discussing a piece with personal and sentimental value.
At Worthy, we strive to provide transparent guidance on which items are best suited for our platform, and we regret that this was not communicated effectively in your case. Your feedback highlights areas where we can improve our responsiveness and clarity, and we are taking your comments seriously.
We value your input and thank you again for helping us identify where we can do better.Sincerely,
-The Worthy Team
Review fromAlicia W
Date: 07/22/2025
1 starI sent my rings on July 7th via ****** They were appraise at $13000. They offered me less than $500. I asked my rings be returned. As of today, I have yet to receive the return of my rings. I have called, emailed and reached out and have not heard back from anyone. The ***** shipping says "shipping label created" but there's not tracking. Do not recommend.Worthy.com
Date: 10/09/2025
Thank you for reaching out. I wanted to clarify a few points regarding the process and timeline for your return.First, its important to distinguish between an appraisal and a resale value: an appraisal reflects the estimated retail replacement value of an item, whereas a resale value is based on current market demand and what buyers are willing to pay. This is why the resale offer may differ significantly from the appraisal you received.
Regarding your return, our records show that you confirmed your return address on July 8, 2025, and your package was shipped on July 22, 2025, which was the 10th business day following your request. This timeline falls within our stated 510 business day return processing timeframe as outlined on our website.
Your return was shipped via ****** and sometimes tracking updates can take a short period to display after the shipping label is created.
We sincerely appreciate your patience and understanding.Best regards,
-The Worthy Team
Review fromCynthia C
Date: 07/17/2025
1 starThey sold my 2 carat ring on 6/30/25 and I have not received my funds. Their website states 5 to 10 business days. I have emailed several times and only received one response that it's been sent to the financial department. No timely resolution as of yet.Worthy.com
Date: 10/09/2025
Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during the payment process.
We understand how important timely communication and payment are, and we truly appreciate your patience throughout the process. Your experience helps us continue improving our service for all sellers.
Thank you again for choosing Worthy, and we hope to have the opportunity to serve you smoothly in the future.
Best regards,
-The Worthy Support
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