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Business Profile

Financial Technology

Esusu Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 71 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Esusu has obtained my personal information for their data and reporting records without my consent. I have received emails from the company. I want this company to delete my information from their records immediately.

    Business Response

    Date: 01/03/2023

    Esusu Financial, Inc. is a financial services company, harnessing the power of data to bridge the racial wealth gap.  To that end, we work with property owners and operators to report on time rental payments to the credit bureaus to build and establish credit scores. ************************ information was provided to us as a third part service provider for her landlord.  Per her request, we have deleted her information and completed an AUD with the credit bureaus to remove the tradeline from her credit report.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Esusu opened an account in my name fraudulently. I didn't ***************** in part 5 years. Yet, I saw them in my credit report.I wanted them to properly investigate the matter and provide an explanation how it happened and resolve it.

    Business Response

    Date: 10/31/2022

    Esusu Financial, Inc. is a *************** harnessing the power of data to bridge the racial wealth gap.  To that end, we work with property owners and property managers to report the on-time rental payments of their residents to the credit bureaus to help build or establish a credit score.  We have thoroughly investigated the matter at hand and have determined that faulty data caused the incorrect Social Security Number to be reported to ***********.  We appreciate this consumer brining this to our attention.  We have corrected the mistake by AUD, which is transmitting a file to *********** to have the data deleted without any harm to the consumer's credit report.  We apologize for the inconvenience in having to deal with this matter.

Esusu Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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