Customer ReviewsforStylewe

I purchased 3 dresses from Stylewe. I contacted to cancelled one because shipping and delivery was too long. They canceled delivery. I received two dresses which measurements were not as displayed, too small. I contacted them to return it. I paid for a label and label did not work. I paid for the return again. I did not get a refund. They said they received it too late. They kept all money and dresses with not no refund. It was mailed to *****, **************************************** I would tell anyone who think about purchasing from them to not to!

Dears,We sincerely apologize for any confusion or inconvenience caused. Due to the high season, the stock changes rapidly. We will do our best to improve the stock alert system. As customer requested, we canceled the unshipped item and refunded the product price + shipping fee portion in 13th July. We do not use standard US size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger. We suggest customer use "Size Guide" to better determine the ideal size, because sizing varies between our items. Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.About return, we have sent customer the valid prepaid return label in 11th July. We indicated in the email that the label will expire if it's not used in 14 days(before 25th July), and if the label can not be used, customer can contact us to update it. We are always available for help by chat or email. At this time we are unable to accept returns that are shipped using a third-party logistics service provider. The reason is that our warehouse system currently only recognizes prepaid labels for package identification purposes. Any packages that do not use our prepaid labels will not be recognized by our system.Since **** is our valued customer, we made an exception and has registered the refund in our system. The refund would be well processed in 3-5 business days via your original payment method. We will refund the full amount of the 2 items(won't deduct return fee from the refund) to her since she didn't use our prepaid label. According to our return policy, the customer is responsible for return shipping costs. For the return policy, you can check it here: ******************************************************** If customer has any issue about the label, it's recommended to contact us first so that we can help to provide a new one. It is our top priority to ensure our customers' satisfaction, and we are committed to resolving any issues promptly. Thanks for the help. If customer needs any assistance with the order, he/she can contact usby chat for quick response or by email at ************************************ By email we will reply to you within 24 hours

Stylewe takes your money but does not want to give you merchandise.

Dear Team, Thank you for bringing the issue to our attention. The package was shipped on 2024-08-01. Since it is international shipping, it may take a longer time to deliver the order.Sometimes the information on the internet does not update timely. To better solve the problem,we had processed full refund of the package to customer's original peyment method on **********. We found the package was delivered to customer's address on **********. It is recommended that buyer check the following places first.1. Check with neighbors and family members 2. Look around the place of delivery 3. Check for notice of attempted delivery. If the customer needs any assistance, feel free to contact us by chat for quick response or by email at ************************************ By email we will reply within 24 hours.

Return policy is terrible. Don't give refund says to keep the items

Dear Team, Thank you for bringing the issue to our attention. In the month of May, the customer asked to return blue shirt for refund and make exchange for the floral blouse.Since we do not require customer to return when it comes to exchange, we only sent her a label to return the blue shirt. There was an alternative suggestion in the email for customer to keep the products, but we also sent the label to customer. She can decide whether to return or to keep. It's defenitely not true to accuse us of not providing return label & full refund solution. Since customer has returned both the blue shirt and the floral product, the parcel was returned to her by the carrier. We have no control in this process.After we were informed of the situation, we sent immediately a Second Label in 14th May for the customer to make a 2nd return. However, the 2nd prepaid label was never used. There was no tracking update on it and we never got the parcel back. Regarding this issue, our representative have sent an email to confirm the situation with the customer again. Please be advised that we always provide return label for eligible items as long as the customer insist in return. We also understand that there are customers who are not convenient to go out, so an alternative option is always attached, but it's not compulsory. Customers have the right to decide which option they go for. If the customer needs any assistance, feel free to contact usby chat for quick response or by email at ************************************ By email we will reply within 24 hours.

I ordered a linen dress from stulewe online about 3 months ago. I did not say anthing at the time but i was very dissapointed that the dress came in 4 sizes too big. Things looked good online from stylewe but when they arrive not so much. The item came with someone elses name on it not stylewe. I threw it in the garbage. I'll never order from stylewe again!

Dear BBB team, Thank you for information of this complaint. However, we are a little bit confused of the customer's description.1 We are ********************** and this name will show on the transaction. We are not stulewe. 2 By checking with the customer's name & email ,we didn't find any paid linen dress order. We doubt if the customer is leaving comment under the correct merchant. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.If it's really an order from ********************** but made under different name/email, the customer can contact us by chat or email *********************************** for return/compensation. We have email and 24-7 ***************** now. Feel free to contact us if you have any issues. Best Regards, STYLEWE

I order a dress return will there Mailing postal service I printed out. They are telling me I never Return the dress, which I did with their label they will not refund my money

Dears,Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by the return process.The one thing that customer did not mentionned, is that she actually asked for exchange in 2nd May.According to our policy, customers do not need to return when they ask for exchange. We stated this condition and sent exchange instructions in 2nd and 3rd May.During this process, we never sent the customer return label, nor have we authorised for the return. Customer returned the item to the sender's address on the package. As we indicated clearly online, the address on the package is not our return address. It belongs to our local shipping agent.Packages returned/refused without a return address authorized by customer service representatives will not be refunded. For the return policy, you can check it here: ******************************************************** Even in this case, we can help customer make exchange as long as she followed our exchange instructions. However, the customer changed her mind and decided to get refund in 28th May, and we never receive any reply since then.We stated that the incorrectly returned parcel can not be refunded, and provided a 55% partial refund as commercial gesture, yet this solution was ignore in 28th May.In 4th June, we were contacted by customer again, and has issued the 55% refund per her request. The refund has been issued to customer's original payment account in 7th June. If the customer has any other issue on this order, she is welcome to contact us again by chat or email anytime she wants. We stay always at service for our customers.It is our top priority to ensure our customers' satisfaction, and we are committed to resolving any issues promptly. Thanks for the help.

It's very hard to return anything - cheap material deceptive information.

Dears,We sincerely apologize for any inconvenience or frustration our customer may have experienced with our return process and product quality. We strive to make the return process as seamless as possible for our customers, and we regret if it fell short of expectations.We strive to make the return process as seamless as possible for our customers, and we regret if it fell short of expectations.Regarding the quality of our products, we take all feedback seriously and are committed to providing accurate and transparent information about our merchandise. We have been paying attention to the quality issues and keep working on improvement. However, we cannot locate the customer's order via the email address and name. We encourage her/him to reach out to our customer service center directly so that we can address her/him concerns and work towards a satisfactory resolution. We would appreciate it if customer can contact our customer service center and provide us with her order number. Ensuring our customers' satisfaction is our top priority, and we are committed to resolving any issues promptly. Thanks for the help.

I Bought a Suit Set and a Handbag from Style we Since March,Paid with Afterpay,to this Date,I have Never Received the Products,first it was Delay,Second it was Sent,third it was Sent to the Wrong,while I Bought many Things from them Before. Everything I checked with them,they Gave me some Kind of Lies to hold on to. This is a very Deshonnest Company,This Suit I bought it to go to an Even.

Dears,We deeply apologize for the inconvenience and frustration our customer has experienced with their order. We understand the importance of receiving items in a timely manner, especially for special events, and we regret that we have not met their expectations in this instance.We take these matters seriously and are committed to resolving this issue promptly. After checking, there are 3 items in this customer's order, one of the items has been canceled as customer's previous request because it was not shipped, and we have refunded before. Regarding the other 2 items, we checked that customer left a wrong address in this order. We shipped according to the order address. The parcels failed to deliver due to customer's address issue, they won't return to us, we also suffered loss in this case. Usually we cannot issue any refund in this case. As a gesture of good faith and to demonstrate our commitment to customer satisfaction, we would like to offer customer a half refund of the item's purchase price as compensation. We encourage our customer to reach out to us directly so that we can address their concerns personally and provide them with the assistance they need. Thank you for bringing this matter to our attention, and we appreciate the opportunity to resolve this issue and regain our customer's trust. Ensuring our customers' satisfaction is our top priority, and we are committed to resolving any issues promptly. Thanks for the help.

Deceptive company. Ordered a classy red dress and I received a black velvet dress. Been trying to return for several weeks. I have not gotten a response in 30 days

Dears, We sincerely apologize for the inconvenience and disappointment our customer has experienced with their order. We want to investigate this matter to determine what went wrong with the order fulfillment and return communication. However, we cannot locate the customer's order with the order number and name provided. We encourage the customer to reach out to customer service center directly so that we can assist them with the return process and ensure they receive the correct item or a suitable resolution to their satisfaction. Our top priority is ensuring our customer's satisfaction, and we are committed to resolving this issue promptly.Customer may check our return policy and how to return via *************************************************************** have email and 24-7 ***************** now. The chat button is in the lower right corner of our website. All emails will be responded to within ********************************************************************** spam list if they didn't our reply. Or the customer can contact us directly via live chat so that we can assist in resolving the issue as quickly as possible. We always strive to provide prompt and efficient service to our customers.We value their feedback and are committed to providing a resolution tat meets their expectations.Thank you for bringing this matter to our attention, and we appreciate the opportunity to make this right for our customer.Ensuring our customers' satisfaction is our top priority, and we are committed to resolving any issues promptly. Thanks for the help.

STYLEWE is a SCAM!!! Clothes look great on their website but are cheaply made/shipped from ***** with the lowest quality materials. They advertised that their products are made/shipped in the **. The item that I ordered did not look like what was shown on the website. Under the shipping US shipping label, the can still see clearly the original shipping label from ********* *****! When I tried to contact customer service, the said that they can do partial refund due to shipping return cost and restocking fee! I will never buy from them again.

Dears,We sincerely apologize for the dissatisfaction and frustration experienced by our customer. Providing high-quality products and excellent customer service are our top priorities, and we regret that we have not met their expectations in this instance.Regarding the shipping address and production location, we didn't advertise that our products are made/shipped in the **. We have warehouses located in the **, **, and ****. The specific warehouse will depend on the availability of stock and the customer's delivery address. Upon checking, this customer's order was shipped from our Asia warehouse.We take all feedback seriously and are committed to addressing the concerns raised by our customer. We want to assure our customer that we aim to provide accurate and representative images of our products on our website. However, sometimes there may be slight variations due to differences in screen displays or lighting conditions during the photo shoot.Regarding the return process, we understand the inconvenience our customer has faced. According to our return policy, the buyer is responsible for the return shipping cost. Customer can refuse our partial refund offer if they still want to return, and then we will send the return label. Our aim is to provide a fair and transparent return policy, but we apologize if our handling of the situation has fallen short of their expectations.As a gesture of good faith and to demonstrate our commitment to customer satisfaction, we have issued a 25% refund of the return items to customer as compensation. Thank you for bringing this matter to our attention, and we appreciate the opportunity to make this right for our customer.Ensuring our customers' satisfaction is our top priority, and we are committed to resolving any issues promptly. Thanks for the help.

I placed an order back in December. The parts of the order shipped at different times. The bulk of the order has four items I have yet to receive. I was told because the zip code was wrong, however, other items were delivered. **************** said they would offer a 30% refund for merchandise I have not received. I spent a lot of money. It's all my money or all the order. Very sloppy business practice.

Dears,We apologize for the inconvenience and frustration experienced by our customer regarding their order. Providing a seamless and satisfactory shopping experience is our top priority, and we regret that we have not met their expectations in this instance.In some cases, our warehouse may have certain items ready for shipping while others may take longer to process. Rather than wait for the entire order to be processed, we choose to ship the items that are ready first so that customer can receive them as soon as possible.An incorrect address will usually result in a failed package delivery, but sometimes it may be successfully delivered, depending on the logistics provider.Upon checking, the customer left an incorrect address in this order, we shipped the items according to the order. The rest items failed to deliver due to customer's address issue, they won't return to us, we also suffered loss in this case. Usually we cannot issue any refund. As a gesture of good faith and to demonstrate our commitment to customer satisfaction, we provided a 40% refund and a 20% off discount code as compensation for the undelivered merchandise, we understand our customer's concerns. We aim to provide fair and reasonable resolutions to any issues our customers encounter, and we apologize if our offer did not meet their expectations.We value our customer's satisfaction and loyalty and are committed to addressing their concerns and rectifying the situation. We encourage our customer to reach out to us directly so that we can work towards a resolution that meets their needs and expectations.Thank you for bringing this matter to our attention, and we appreciate the opportunity to make this right for our customer.Ensuring our customers' satisfaction is our top priority, and we are committed to resolving any issues promptly. Thanks for the help.