Reviews

This profile includes reviews for Stylewe's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Stylewe has 4 locations, listed below.

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  Stylewe

  198 E Boston Post Rd Unit 2R Mamaroneck, NY 10543-3701

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  Stylewe

  Private Address Fairfax, VA 22032

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  Stylewe

  14145 Proctor Ave STE 2 La Puente, CA 91746-2841

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  StyleWe

  4936 McFarland Dr Fairfax, VA 22032

Review Details

• Review fromLhadi F

  Date: 02/27/2025

  1 star
  This company is a FRAUD!! they sell cheap,high priced clothing and then will not give the correct refund amount. Purchased some jeans for $49. They charged ***** for shipping, another 7.99 for a return label and then refuned me back the $7.99 and $12.30. DOESN'T add up to what I paid. Will never do business with them again. Plus the clothing don't look the same as on the website and are poorly made.

  Stylewe

  Date: 03/02/2025

  Dear Team,We want to assure that we are a legitimate and fully compliant business.After reviewing the records, we can confirm that we processed a refund of *****USD and 7.99USD to the buyer for the returned item. While our return policy states that the 7.99USD return shipping fee of prepaid label should be deducted from the refund, we clearly communicated this to the customer via email before the return was initiated. As a gesture of goodwill, we made an exception and refunded the return shipping fee.Regarding the original shipping fee of *****USD, this charge was applied by the shipping carrier for delivery, and unfortunately, we are unable to refund this fee.We strive to provide our customers with high-quality clothing at fair prices.We understand that customer expectations may vary, and we are constantly striving to offer the best products and services. We are committed to improving our product quality and ensuring a better shopping experience for all of our customers.Thank you for your cooperation. We appreciate you bringing this to our attention and will continue to do our best to resolve any issues for our customers.

• Review fromChristopher W

  Date: 12/09/2024

  1 star
  I order two watches. Did not get anything. All now. Nothing. This site is a scam.

• Review fromRobin M

  Date: 12/02/2024

  1 star
  Delivery takes months. !!??Dress material was not as it appeared in the photo. ??Never again willI purchase from this place ??

• Review fromAngela G

  Date: 11/08/2024

  1 star
  It's been months no merchandise only computer generated messages awful

  Stylewe

  Date: 11/09/2024

  Dears, Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused. We want to assure you that we are not sending automated replies. The emails and messages are personally reviewed and addressed by our customer service team to ensure your concerns are handled with the utmost care. Please know that we are actively working to fulfill the order, and our team is doing everything possible to resolve the issue as quickly as possible. We are committed to ensuring that the order is delivered as soon as it is ready.We understand the importance of timely service, and we are taking steps to improve our processes to prevent delays in the future. Ensuring our customers' satisfaction is our top priority, and we are committed to resolving any issues promptly. Thanks for the help. If the customer needs any assistance with the order, they can contact us via chat for a quick response or by email at ************************************ We guarantee a reply within 24 hours.

• Review fromNatalie S

  Date: 10/10/2024

  1 star
  If I could give NO star I would ... that's how upset I !! I purchased 2 items. My fault I did not update my address so the items were returned, per carrier (****) unopened. So for the past 4mons StyleWe has been telling me to be patient, they would contact me when the items were returned or I could receive 30%. I am extremely disappointed in this companies handling of this for several reasons ... 1. They strung me along for 4 mons, when they knew they would not or could not resend my items. 2. 30% is a joke. 3. Their explanation that the items were destroyed seem wasteful and foolish. I didn't shop this site often but I will not ever again!

  Stylewe

  Date: 10/27/2024

  Dears,Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused.Unfortunately, the package was not delivered due to an incorrect address, leading to significant frustration. Additionally, as the package has not yet been returned to our overseas warehouse, we are currently unable to reship the items or provide a full refund. We understand how disappointing this situation is, and we are truly sorry for any inconvenience it may have ********* help resolve this issue, we have offered options for a partial refund or the choice to wait for the package to be returned and then reshipped. We believe that one of these solutions will meet the customers needs, and we encourage them to choose the option that works best for ******* is our top priority to ensure our customers' satisfaction, and we are committed to resolving any issues promptly.If the customer needs any assistance with the order, they can contact us via chat for a quick response or by email at ************************************ We guarantee a reply within 24 hours.

• Review fromLisa J

  Date: 09/09/2024

  1 star
  I purchased 3 dresses from Stylewe. I contacted to cancelled one because shipping and delivery was too long. They canceled delivery. I received two dresses which measurements were not as displayed, too small. I contacted them to return it. I paid for a label and label did not work. I paid for the return again. I did not get a refund. They said they received it too late. They kept all money and dresses with not no refund. It was mailed to *****, **************************************** I would tell anyone who think about purchasing from them to not to!

  Stylewe

  Date: 09/12/2024

  Dears,We sincerely apologize for any confusion or inconvenience caused. Due to the high season, the stock changes rapidly. We will do our best to improve the stock alert system. As customer requested, we canceled the unshipped item and refunded the product price + shipping fee portion in 13th July. We do not use standard US size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger. We suggest customer use "Size Guide" to better determine the ideal size, because sizing varies between our items. Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.About return, we have sent customer the valid prepaid return label in 11th July. We indicated in the email that the label will expire if it's not used in 14 days(before 25th July), and if the label can not be used, customer can contact us to update it. We are always available for help by chat or email. At this time we are unable to accept returns that are shipped using a third-party logistics service provider. The reason is that our warehouse system currently only recognizes prepaid labels for package identification purposes. Any packages that do not use our prepaid labels will not be recognized by our system.Since **** is our valued customer, we made an exception and has registered the refund in our system. The refund would be well processed in 3-5 business days via your original payment method. We will refund the full amount of the 2 items(won't deduct return fee from the refund) to her since she didn't use our prepaid label. According to our return policy, the customer is responsible for return shipping costs. For the return policy, you can check it here: ******************************************************** If customer has any issue about the label, it's recommended to contact us first so that we can help to provide a new one. It is our top priority to ensure our customers' satisfaction, and we are committed to resolving any issues promptly. Thanks for the help. If customer needs any assistance with the order, he/she can contact usby chat for quick response or by email at ************************************ By email we will reply to you within 24 hours

• Review fromRhonda J

  Date: 08/19/2024

  1 star
  Stylewe takes your money but does not want to give you merchandise.

  Stylewe

  Date: 09/01/2024

  Dear Team, Thank you for bringing the issue to our attention. The package was shipped on 2024-08-01. Since it is international shipping, it may take a longer time to deliver the order.Sometimes the information on the internet does not update timely. To better solve the problem,we had processed full refund of the package to customer's original peyment method on **********. We found the package was delivered to customer's address on **********. It is recommended that buyer check the following places first.1. Check with neighbors and family members 2. Look around the place of delivery 3. Check for notice of attempted delivery. If the customer needs any assistance, feel free to contact us by chat for quick response or by email at ************************************ By email we will reply within 24 hours.

• Review fromAnn A

  Date: 07/18/2024

  1 star
  Return policy is terrible. Don't give refund says to keep the items

  Stylewe

  Date: 07/20/2024

  Dear Team, Thank you for bringing the issue to our attention. In the month of May, the customer asked to return blue shirt for refund and make exchange for the floral blouse.Since we do not require customer to return when it comes to exchange, we only sent her a label to return the blue shirt. There was an alternative suggestion in the email for customer to keep the products, but we also sent the label to customer. She can decide whether to return or to keep. It's defenitely not true to accuse us of not providing return label & full refund solution. Since customer has returned both the blue shirt and the floral product, the parcel was returned to her by the carrier. We have no control in this process.After we were informed of the situation, we sent immediately a Second Label in 14th May for the customer to make a 2nd return. However, the 2nd prepaid label was never used. There was no tracking update on it and we never got the parcel back. Regarding this issue, our representative have sent an email to confirm the situation with the customer again. Please be advised that we always provide return label for eligible items as long as the customer insist in return. We also understand that there are customers who are not convenient to go out, so an alternative option is always attached, but it's not compulsory. Customers have the right to decide which option they go for. If the customer needs any assistance, feel free to contact usby chat for quick response or by email at ************************************ By email we will reply within 24 hours.

• Review fromRhonda P

  Date: 07/07/2024

  1 star
  I ordered a linen dress from stulewe online about 3 months ago. I did not say anthing at the time but i was very dissapointed that the dress came in 4 sizes too big. Things looked good online from stylewe but when they arrive not so much. The item came with someone elses name on it not stylewe. I threw it in the garbage. I'll never order from stylewe again!

  Stylewe

  Date: 07/10/2024

  Dear BBB team, Thank you for information of this complaint. However, we are a little bit confused of the customer's description.1 We are ********************** and this name will show on the transaction. We are not stulewe. 2 By checking with the customer's name & email ,we didn't find any paid linen dress order. We doubt if the customer is leaving comment under the correct merchant. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.If it's really an order from ********************** but made under different name/email, the customer can contact us by chat or email *********************************** for return/compensation. We have email and 24-7 ***************** now. Feel free to contact us if you have any issues. Best Regards, STYLEWE

• Review fromRenee H

  Date: 06/04/2024

  1 star
  I order a dress return will there Mailing postal service I printed out. They are telling me I never Return the dress, which I did with their label they will not refund my money

  Stylewe

  Date: 06/13/2024

  Dears,Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by the return process.The one thing that customer did not mentionned, is that she actually asked for exchange in 2nd May.According to our policy, customers do not need to return when they ask for exchange. We stated this condition and sent exchange instructions in 2nd and 3rd May.During this process, we never sent the customer return label, nor have we authorised for the return. Customer returned the item to the sender's address on the package. As we indicated clearly online, the address on the package is not our return address. It belongs to our local shipping agent.Packages returned/refused without a return address authorized by customer service representatives will not be refunded. For the return policy, you can check it here: ******************************************************** Even in this case, we can help customer make exchange as long as she followed our exchange instructions. However, the customer changed her mind and decided to get refund in 28th May, and we never receive any reply since then.We stated that the incorrectly returned parcel can not be refunded, and provided a 55% partial refund as commercial gesture, yet this solution was ignore in 28th May.In 4th June, we were contacted by customer again, and has issued the 55% refund per her request. The refund has been issued to customer's original payment account in 7th June. If the customer has any other issue on this order, she is welcome to contact us again by chat or email anytime she wants. We stay always at service for our customers.It is our top priority to ensure our customers' satisfaction, and we are committed to resolving any issues promptly. Thanks for the help.