Business ProfileforBell Mechanical, LLC

We noticed a leak from our boiler so since we had bought a very expensive service contract from Bell we called them. On 2/15/24 the technician came out and took one look and said the relief valve was leaking and needed replaced. My wife expressed concern that this had never happened before so why now. So the technician said he would look again. He went back to the boiler by himself (apparently my mistake) and finally came back about 20 minutes later and told us that our boiler was cracked and that we needed a whole new boiler! To emphasize the fact he pulled out his cell phone and showed me a picture (I'll come back to this in a second). Come to find out that a new boiler is going to run me around $15k.Thankfully my wife then called the plumber who also works on boilers. So he came out the next day and was instantly confused. He said that there was a liner around the tank/boiler which was never removed to even look so how could the guy diagnose that it was cracked if he didn't even look. Needless to say it wasn't cracked, it was the relief valve. I explained to the plumber that **** showed me a picture on his cell phone. That's when it hit me! When he showed me the picture he had to scroll back about ************** his cell phone! HE WASN'T SHOWING ME A PICTURE HE JUST TOOK OF MY UNIT HE WAS SHOWING ME A PICTURE OF SOMEONE ELSE'S UNIT!!!!!!!!!!! I am utterly stunned at that attempted fraud! In the meantime a salesman from **** was on his way to measure for the new unit they wanted to sell me. He happened to show up when the plumber was still here. So my wife asked him to show her the crack. The plumber said he didn't see one at all and explained that the guy never even took the liner off. The salesman then looked himself and admitted "I'm embarrassed. You're right there's no crack. What can we do to make this right?" My wife said how about you split the cost of the plumber I had to call out (a total of $540), to which he said he'd talk to the office. My wife called the office to hear "we're discussing your case right now". Still no response. In my eyes they should reimburse me for the whole $540 as well as the $100 they charged me to come out in the first place. Then they had the audacity to reach out and and try to sell me a new water heater! I am so utterly stunned at the fact that the technician would try to show me someone else's unit and try to pass it off as my unit. Complete dishonesty.