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Business Profile

Limo Service

Dial 7 Car & Limousine Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Limo Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled transportation to airport and from airport. Upon landing on 4/27, I received notification from dial 7 to click a link once I have picked up my luggage ( 2 adults and 2 small children). We landed at 3:46 and the message was received at 3:52. I never received car information and did not see a dial 7 car. I have provided a screen shot my outgoing calls about the status of the car. It took an hour of waiting outside in the cold (I was told I must wait at #4 pick up outside). The person ***** who picked us up told us he was getting a car wash and was told to come get us 10 minutes prior. He also confirmed that a car was not assigned to us. When I spoke to the company, the person said a refund will be suggested and he was place a ticket to his manager, and I would be called the next day. When I didnt receive a call, I called. It took 3x of being disconnected before I spoke with manager who said a ticket was never submitted. She said she will investigate and will update me in an hour. Its been 2 hours. No phone call. I did receive an email with updated receipt , shaving off 60 bucks. This is absolutely the worst way to do business. I am requesting a refund.

    Business Response

    Date: 04/29/2025

    4/29/2025

    RE: Response to Complaint Case ID #******** ************************ Whom It May Concern,

    We are writing in response to Complaint Case ID #******** filed by ************ regarding a delayed airport pickup on April 27, 2025.

    We regret the inconvenience caused and have conducted a full review of the reservation and our service timeline. While the delay stemmed from a technical issue in our dispatch system, we understand the impact this had on the customers experience. We have taken appropriate steps to investigate the issue and prevent recurrence.

    As a gesture of goodwill and to address the inconvenience caused, we have issued a fare adjustment of $60.30 to *** ********** account. A detailed response outlining the timeline and actions taken is included with this letter.

    We value our customers trust and appreciate the opportunity to address this matter. Please let us know if any further documentation or clarification is required.

    ******************************* **************** ******* ******
    ******** ********************** **************************** **************** **** * *** *******

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/9/22, I reserved a ********** from *********, ** (*** *********.) to ***. (*** **************** in Manhattan). Because of COVID-19, I requested a partition between front and back seats.When I boarded, there was no partition. The driver said something along the lines of the partition breaking. I had no choice, so I accepted the ride, and rode with the window open the entire time.That afternoon, I left two messages for Customer **********************. Now, almost a week later, I have not heard back.My issues are:1. If the partition was broken, Dial 7 should have arranged for another car. During the pandemic, I feel they are putting my health at risk, even though both myself and driver wore masks. (At worst, they should have informed me beforehand of this issue, so I'd have had the option to cancel and try another car service.)2. It is unacceptable that I have not heard back from customer ************************** resolution.1. I would normally ask for a voucher to do a discount for my next trip. However, b/c of the company's failure to respond to this health-related issue, I am requesting TWO vouchers.2. Do a better job of not sending out cars w/o partitions, especially when customer requested it.Thank you.

    Customer Answer

    Date: 11/11/2022

    Better Business Bureau:

    At this time, I have not been contacted by ********** & Limousine Service, Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

Dial 7 Car & Limousine Service, Inc. is NOT a BBB Accredited Business.

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