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Business Profile

Collections Agencies

National Recovery Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 2, 2022 and December 5, 2022, NR Solutions called my place of employment and personal phone in an attempt to collect a debt. NR Solutions doesn't have my permission or my employer's permission to contact me at my place of employment or by telephone. All call in regards to this matter should cease and desist. I have attempted to call the company by phone; however, the number provided in my voicemail is no longer in service.

    Business Response

    Date: 12/06/2022

    To whom it concerns: National Recovery Solutions LLC takes all consumer complaints serious in nature. After careful review of your complaint, the account notes and all calls made on your account. The representative that you spoke with on 12/5/2022 at 16:17, you stated that you wanted all numbers removed, which rep did. Also you requested letter verification of debt owed along with co-maker, and original documents of debt owed. All of your requests were followed thru, phone numbers have been removed, account stated communication via mail only. Shall you have nay further questions or concerns you may contact the representative you spoke with. Thank you 

  • Initial Complaint

    Date:10/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didn't take these loans that national solutions recovery is accusing me of having student loans. I contacted ******* bank and they said I don't have any loans with them. They're accusing me of having 70k in debt and I didn't take any loans from **** **** university. I only went there for one year and they kept saying I'm making payments on it. I never made any payments since I didn't have jobs where I was to pay it and 2 I never had a stable bank account. They are harassing me and it's illegal to harass people. I have a taken a lawyer will fight if I have to.

    Business Response

    Date: 10/21/2022

    After careful review of your complaint, listening to calls made on your account and reviewing all accounts of yours. You verified the PII info we had on file for you. These were private student loans. At this time National Recovery Solutions LLC, has closed the account in our office and is being returned to the client ********* Capital Management. National Recovery Solutions LLC will no longer be contacting you regarding these private student loans. Thank you. Allison P***** Compliance Manager

National Recovery Solutions, LLC is NOT a BBB Accredited Business.

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