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Business Profile

Collections Agencies

National Recovery Solutions, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am responding back to complaint number 22750524. I have never received any written contract or any correspondence from this company. The only inf I have is that what I see on my credit report.

    Business Response

    Date: 01/09/2025

    Thank you for your correspondence on this matter. At National Recovery Solutions we strive to provide the best in customer care and service, so when issues like this arise, we take them seriously. We have investigated the claims of the consumer in this matter. As of September 16th 2024 we no longer have the account in our office, the client requested us to close and return it.  Which at that time we also withdraw the credit reporting from **********.   

  • Initial Complaint

    Date:12/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is calling leaving message and on the same day there calling my family. Cease all calls. Breaking the FDCPA is not right. I got you messages and the messages your company leaves with family. That is 2 contacts with me daily for the past few weeks. I have them recorded. I will be hiring an attorney

    Business Response

    Date: 12/09/2024

    Mr. ******,
    Thank you for your correspondence on this matter, as required by the FDCPA, we have ceased contact on the account and have requested validation of the debt. Contacting a third party for the purpose of obtaining location information on a consumer in and of itself is not a violation of any part of the FDCPA. Thank you

    Customer Answer

    Date: 12/09/2024

    I feel that there response us not addressing the 2 contacts in one day. I request that there phone records be pulled. There bill collector called me left a message well knowing that was the phone number for me then turned around on the same day called my brother. By doing this it us 2 contacts in one day. I request that no further contact all even if they get proof  that I owe the bill. I will be talking with the attorney if one more contact is made. This goes for any legal actions they take by filing this complaint 

  • Initial Complaint

    Date:11/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an unknown collection on my ******** Credit file. I am not liable for this collection as I have never had business with these people or any of their affiliates

    Business Response

    Date: 11/14/2024

    Thank you for your correspondence on this matter. At National Recovery Solutions we strive to provide the best in customer care and service, so when issues like this arise, we take them seriously. We have investigated the claims of the consumer in this matter. National Recovery Solutions don’t report to the credit bureau’s for this client. Also as of August 27th, 2024 the account was closed and returned back to our client. Thank you

  • Initial Complaint

    Date:07/31/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 20224, someone from National Recovery Solutions called my family members in an attempt to collect a debt. They do not have my permission to contact anyone other than me or my employer's permission to contact me at work, and should cease and desist. Failure to do so will result in filing a complaint with the Consumer Financial Protection Bureau.

    Business Response

    Date: 08/01/2024

    Ms. *****, Thank you for your correspondence on this matter, as required by the FDCPA, we have ceased contact on the account and have requested validation of the debt. Contacting a third party for the purpose of obtaining location information on a consumer in and of itself is not a violation of any part of the FDCPA. As requested we have placed your account in a cease and desist status until we can provide your original contract. Thank you

    Customer Answer

    Date: 08/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *****




  • Initial Complaint

    Date:07/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter stating that they are trying to collect a debt on behave of DNF Associates LLC for a debt owe for *********. I returned the mail and tried calling to let them know it is not my debt and I did not have any credit card from ********* from the date of Oct 2018. Please stop harassing me and sending me these collection notices. I am demanding a cease and desist of all illegal activity, any communication and collection activity, of this and any alleged debts until NATIONAL RECOVERY SOLUTIONS, LLC can provide me with sufficient documentary evidence that I have any legal obligation to pay them. If this documentary evidence cannot be produced and NATIONAL RECOVERY SOLUTIONS, LLC continues its collection efforts, I will file for litigation for actual damages caused and NATIONAL RECOVERY SOLUTIONS, LLC will be held criminally liable for aggravated identity theft pursuant to 18 USC 1028A, extortion, theft by deception, securities fraud, and collection of extensions of credit by extortionate means.

    Business Response

    Date: 07/22/2024

    Thank you for your correspondence on this matter. At National Recovery Solutions we strive to provide the best in customer care and service, so when issues like this arise, we take them seriously. We have investigated the claims of the consumer in this matter. National Recovery Solutions received the account in questioned on July 9th, 2024, we mailed out the initial notice on July 12th 2024. We have not had any contact with consumer as of July 22nd, 2024. We have order all original loan documents from our client and will forward to consumer once we receive them. Please contact our office to discuss payment options once you receive documents.  ###-###-####—Thank you

  • Initial Complaint

    Date:05/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, ******** *****, consumer, natural person, and the original creditor of an open end credit plan, am making this complaint against NATIONAL RECOVERY SOLUTIONS, LLC for committing identity theft. I have never given NATIONAL RECOVERY SOLUTIONS, LLC any permission to use any of my identifying information to commit fraud by contacting me about an alleged debt they claim I owe them. I am aware that in accordance with Article 9, the assignment of a defaulted note is illegal and both the assignee and the assigned are both liable for violations under 15 U.S. Code 1692e(12). I am legally refusing to pay this debt pursuant to 15 U.S. Code 1692c(c). I am demanding a cease and desist of all illegal activity, any communication and collection activity, of this and any alleged debts until NATIONAL RECOVERY SOLUTIONS, LLC can provide me with sufficient documentary evidence that I have any legal obligation to pay them. If this documentary evidence cannot be produced and NATIONAL RECOVERY SOLUTIONS, LLC continues its collection efforts, I will file for litigation for actual damages caused and NATIONAL RECOVERY SOLUTIONS, LLC will be held criminally liable for aggravated identity theft pursuant to 18 USC 1028A, extortion, theft by deception, securities fraud, and collection of extensions of credit by extortionate means. Upon the receipt of the documents herein and of this notice, you are hereby notified Pursuant UCC 1-202f. Your prompt attention and response are both requested and required.

    Business Response

    Date: 05/06/2024

    Mr. ********,
    Thank you for your correspondence on this matter. At National Recovery Solutions we strive to provide the best in customer care and service, so when issues like this arise, we take them seriously.  As requested we have placed your account in a cease and desist status until we can provide your requested validation and original contract from our client.  
    Thank you 

  • Initial Complaint

    Date:02/16/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a call today from NR Solution, this is an official notification to stop calling this telephone number to collect a debt for a ******** *****. I do not know this person and this is an official notice to stop calling me. In other words, a cease and desist order, if you continue after this notice I will bring legal action against you under federal debt collections law.

    Business Response

    Date: 02/20/2024

    Thank you for advising us of the wrong number. 

    Number has been removed from our system. 

    Thank you

    Customer Answer

    Date: 02/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *****




  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people people keep harassing my husband concerning me. I have no idea who these people are but I call them and the lady was extremely rude and disrespectful. I need these people to stop harassing my husband. They never call me only him. Saying he is a point of contact.

    Business Response

    Date: 01/12/2024

    Thank you for bringing this matter to our attention, we take complaints of any kind with the utmost seriousness. In reviewing the file in question, we categorically deny the allegation that the consumer called in and was spoken to rudely. The fact of the matter is, we have never spoken to the consumer on this account at all. Not via an inbound or outbound call. Additionally, in response to her allegation that we are “harassing” her husband on his cell phone, we have made no efforts to anyone associated with this Account that fall outside the bounds of the local, state and federal regulations that govern our industry. As such, the allegation that we “harassed” anyone. Is factually untrue. Because we are a company that cares about the consumers that we contact and our reputation as a compliant and law abiding agency, we will remove this consumers account from any further contact by any method, this firmly denying each and every allegation herein. We have no real reason to contact consumers that have no interest in resolving the matter at hand.

  • Initial Complaint

    Date:12/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They continue to harass me and my family members. I want any and all contact to stop. They are only allowed to call a family member once and they have been calling them constantly. My family is getting stressed out

    Business Response

    Date: 12/20/2023

    Thank you for bringing the matter to our attention, we take compliance very seriously here. After an investigation, I could find only one instance of our agents speaking to anyone associated with this matter and it was the consumer’s sister. This contact happened on 12/19/2023. Once we spoke with the consumers sister, we immediately flagged the account so that this number will not be called again. The consumers  assertion that “have been calling them constantly” is completely factually incorrect at best. Here at NRS we stand behind our sterling compliance record and the fact that we have checks and balances in place within our systems that help us avoid any issues such as the one falsely alleged here.Please feel free to reach out if we can provide any further information regarding this false allegation.

  • Initial Complaint

    Date:12/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    National Recovery Solutions (NRS) contacted me claiming that I owe a third party, Mosaic Solar, approximately $48K. I explained to NRS that this was a fraudulent charge as I cancelled the Solar agreement within the allowed timeframe. NRS even have a copy of the agreement showing the deadline date to cancel and I provided them a copy of an email showing that I cancelled the agreement prior to that date. Still NRS continue to call and threaten me to come up with a payment agreement even though they know that I was never provided solar service and never had solar service. After I refused to pay NRS for the fraudulent charge they proceeded to put a collection on my credit report.

    Business Response

    Date: 12/05/2023

    Thank you for bringing this very important matter to our attention. I have personally listened to all telephonic conversations with this consumer and never was anything remotely resembling a threat said by any of our agents. For now, we have removed the account from our calling strategy and have ceased any credit reporting on this account until we can verify the validity of the consumers claims.

    Customer Answer

    Date: 12/08/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *****




National Recovery Solutions, LLC is NOT a BBB Accredited Business.

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