Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection agency Simon is repeatedly reporting on my credit report. I did not sign a contract with them and they did not send me a copy of the original contract stating that this is my debt. They have no provided efficient and accurate information stating that this is my debt and that I owe this debt, which I do not. The two amounts that is reporting on my account is in the amount of $375 and $578. If they cannot provide me a written contract where this is proven to be my debt. please delete this off my credit report. Thank you.

  Business Response

  Date: 04/09/2025

  Thank you for forwarding Ms. ******’s complaint and allowing
  us the opportunity to respond. Our office was retained by ******** ****** ********** ** ****** Services- ********* ********** for balances due them.
  Simon’s Agency reached out to ******** ****** ********** ** ****** ******** for
  the documentation of the debt in question.  Per the client, the balance of
  $375 is no longer owed, this has been recalled from our office and trade line
  deleted off the credit report.  Attached are the documents for the balance
  of $578.88 that is owed to ******** ****** ********** ** ****** ********. 
  If Ms. ****** would like to take care of the balance of
  $578.88, she can contact us at ###-###-####. 

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new bedroom set in march of 2020 when received I had to have them out to fix bureau 2 times the second time they took bureau and mirror they were suppose to send replace ment because I spent 213.00 on insurance. they then brought me a smaller bureau. I had no idea i was being charged because they took bureau and brought me this as a replacement./ now they are on my credit report owing them 599.00 when they were suppose to send replacement free. Also I tried to get them to come out and fix the one item last year and they never called me back so they did not live up to their insurance contract I sighed. I just want them to remove this from my credit report

  Business Response

  Date: 10/23/2024

  Thank you for forwarding Ms. ******’s complaint and allowing us
  the opportunity to respond. We work on behalf of ******* * ******** for
  this account in question. The correspondence was not returned as undeliverable
  when we mailed the letter back on 06-18-21.Simon’s Agency Inc. made attempts to reach her, we did speak to
  her on 09/06/22, she stated she is calling ******* * ******** on this
  because she was never offered credit. We then received an ****** complaint on
  08/22/23 stating it was not mine. We then reached out to ******* * ********, that is when they provided the information that this owed.  We
  did reach out to ******* * ******** again on this matter and as a courtesy
  they stated the mark on her credit report can be removed.  Here at Simons
  Agency we have already sent the request to have the remark removed from Ms.
  ******’s credit report.

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  **** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Debt collection notification from ********** *** in Oswego, New York. I never received a bill from this company. They are supposed to collect a co-pay if required at the time of the appointment which they did not. The credit company purchased my debt without my knowledge and he’s trying to collect on some thing that I was never billed for in the first place.

  Business Response

  Date: 08/01/2024

  Thank you for forwarding Mr. ******’s complaint and allowing
  us the opportunity to respond. Our office was retained by ********* **** *** for an outstanding balance due them. For the account in question, Mr. ******
  sent in a response to our first letter requesting “I want you to send me the
  name and address of the original creditor.”, then we reached out to our client
  ********* **** **** They provided us with the bill for the balance that was
  sent to our office for collection. On the complaint, Mr. ****** shows the bill
  proving the balance is owed to ********* **** **** for his date of 05-31-23
  which was not paid. Mr.
  ******’s claim that the credit company purchased his debt is false. If
  Mr. ****** would like to make payment on this open balance, he can contact our
  office to make payment at ###-###-####.

• Initial Complaint

  Date:07/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024, I received a letter from Simon angency offering a settlement opportunity for my account. The letter stated that if I paid the discounted balance of $198.85 by April, the account would be considered settled in full. Trusting this communication, I promptly made the payment as instructed.
  However, despite making the payment in full and on time, my credit report has not been updated to reflect that the account is settled. Upon contacting your agency multiple times regarding this matter, I was given inconsistent information. Initially, I was told that it would take time for the credit report to update. Later, I was assured that an email confirming the settlement would be sent to me promptly. Despite these assurances, no such confirmation has been received.
  This discrepancy has led me to believe that Simon Agency may intentionally delay updating credit reports and misinform consumers, which I find to be unacceptable and unethical. I fulfilled my part of the agreement by paying the agreed-upon amount, yet I have not received the promised resolution..
  Sincerely,
  ***** *******

  Business Response

  Date: 07/24/2024

  Thanks for following up. It took a little time on our end as we are dealing with vacations, remote work, etc… Here’s our response. Please let me know if you need anything else on this.Thank you for forwarding Mr. *******’s complaint and allowing us the opportunity to respond. Our office was retained by ******* * ******** for an outstanding balance due them. For the account in question, we did mail a discount balance to Mr. *******.  Mr. ******* paid the discount offer that was sent to him.  We did look further into his account, as he stated the credit report had not been reflected properly.  We did send a second request to the credit bureaus so the credit report will show that the account is considered settled in full.I trust that we have addressed Mr. *******’s concerns. However, in the event that I may be able to further assist him, he can call me directly at ###-###-####.

• Initial Complaint

  Date:06/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SIMONS AGENCY INC
  Re: ********* & *********
  
  **ATTENTION!!!**
  
  After reviewing your recent correspondence and comparing it to my previous letters, you have not adequately addressed the issues or provided the requested documentation. I dispute the validity of the alleged debt you claim I owe.
  
  You violated HIPAA regulations by accessing and disclosing my personal medical information without authorization and failing to protect my identity. Medical records should remain confidential and not be shared without consent.
  
  Due to your failure to provide the requested information, I cannot accept the validity of this debt and will not proceed with repayment. I demand that you supply the requested materials and permanently remove all derogatory accounts related to this debt from my credit report.
  
  I have not signed any contracts with your company nor recognized your authority to collect payments on behalf of the original creditor. Unless you provide conclusive evidence of my obligation to settle this debt, I will escalate the matter and explore legal options.
  
  Effective immediately, cease all communication related to this debt and remove the derogatory accounts from my credit report. Failure to do so will result in severe consequences, including damage to my credit rating and potential legal action.
  
  Time is running short. I expect your prompt response and complete deletion of this unproven debt. Please take this matter seriously to avoid further complications and potential litigation.
  
  Yours truly,
  ****** *****

  Business Response

  Date: 06/07/2024

  Our office was retained by ****** ****** ******* ***** for
  an outstanding balance due them. The files were placed on 02/27/19 and 12/20/19
  and initial correspondence was sent to the address provided to our client and
  was not returned as undeliverable. The patient on this balance is for her child
  and appears insurance was not provided.  Simon’s Agency Inc. sent the
  requested documents from our client which we mailed to her home address on
  06/07/23 and were not returned as undeliverable. Should Ms. ***** decide to
  resolve the still outstanding balance, Simon’s Agency Inc. will update the
  Bureaus of the paid-in-full status in a timely manner.

  Customer Answer

  Date: 09/05/2024

  Subject: Formal Complaint Regarding Unvalidated and Unverified Account To Whom It May Concern, I am writing to formally file a complaint against SIMONS AGENCY INC for furnishing an unvalidated and unverified account on my credit report. Despite my requests for proper and sufficient validation, I have not received any valid proof that I am responsible for this debt. I want to emphasize that I have not signed any financial contract with this agency, and therefore, I should not be held liable for this account. I am requesting that they must delete this account from my credit report until they can provide all valid documentation proving that this debt is indeed mine and that I am legally obligated to pay it. I expect a prompt response and resolution to avoid further complications.

  Business Response

  Date: 10/01/2024

  ****** ****** ******* ***** hired our office for an outstanding balance due them. The files were placed on 02/27/19 and 12/20/19, and initial correspondence was sent to the address provided to our client, but it was not returned as undeliverable. The patient on this balance is for her child (****** *****)  , and it appears insurance was not provided.  Ms. ***** spoke to an agent on 03/10/20, stating she was out of work and didn’t know when she was going back to work. We sent the requested email of a recap of the balance due to the email address provided to the agent.  She stated she was going to contact insurance for an explanation of benefits. Then an agent spoke to her again on 05/14/20 she said she was still not working and that she would be able to go back to work in June.  On 05/30/23 we received mail requesting validation on the account. Simon’s Agency Inc. requested documents from ******, which we mailed to her home address on 06/07/23 and were not returned as undeliverable. Should Ms. ***** decide to resolve the still outstanding balance, Simon’s Agency Inc. will update the Bureaus of the paid-in-full status in a timely manner.

   

   

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I NEVER HAD A CONTRACT WITH SIMONS AGENCY, INC. I WOULD LIKE THIS TO BE REMOVED FROM MY CREDIT REPORT IMMEDIATELY

  Business Response

  Date: 02/02/2024

                  Thank you for forwarding Ms. *******’
  complaint and allowing us the opportunity to respond. Our office was retained
  by ******* * ******** for outstanding balances due to them. The files were
  placed on 12/26/19 and initial correspondences were sent to the address
  provided to our client. The correspondence was not returned as undeliverable.
  Simon’s Agency Inc. works on behalf of our client and is not required to have a
  contract with Ms. ********. Due to multiple E-Oscar complaints, Simon’s Agency
  Inc. has confirmed the validity of the referenced account with our client. Ms.
  ******** has never requested the original documents; however, we have the
  original documents if Ms. ******** would like them we can mail them to her
  address. Should Ms. ******** decide to resolve the still outstanding debt,
  Simon’s Agency Inc. will update the Bureaus of the paid-in-full status in a
  timely manner. I trust that we have addressed Ms. ********’ concerns. However,
  in the event that we may be able to further assist her, she may call Simons
  Agency at ***** *********

• Initial Complaint

  Date:09/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Simon Agency added a collection to my Transunion and Experian Report around June of 2023. I have contacted and no response. I need to verify my contract with them as soon as possible. I have no recollection or mail from this business. Thank you.

  Business Response

  Date: 09/21/2023

  Thank you for forwarding Ms. ******* complaint and allowing
  us the opportunity to respond. Our office was retained by ****** ****** Medical
  group for two outstanding balances due them. The files were placed with Simon’s
  Agency Inc. on 10/12/2021 and 10/19/2021 and initial correspondences were sent
  to the address provided to our client, which is also the same address as
  indicated in this complaint. The correspondences were not returned as
  undeliverable. Simon’s Agency Inc. is working on behalf of our client to
  collect the still outstanding balances and would not have a contract with Ms.
  Delva. Due to this complaint, we will send the original copies to Ms. ******* home address. Should Ms. ***** decide to resolve the balances, we will update
  the Bureaus of the paid in full status’ in a timely manner.
  I trust that we have addressed Ms. ******* concerns.
  However, in the event that I can further assist her, she may call me directly
  at ***** ********.

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with ******* ****** ******* *****. I do not have a contract with Simons Agency Inc, they did not provide me with the original contract as I requested.

  Business Response

  Date: 08/01/2023

  Thank you
  for forwarding Mr. ********* complaint and allowing us the opportunity to
  respond. Our office was retained by ****** ****** ******* ***** for multiple
  outstanding balances due them. The files were placed on 3/6/2018 through
  9/21/2021 and initial correspondences were sent to the address provided to our
  client. The correspondences were not returned as undeliverable. Simon’s Agency
  Inc. works on behalf of our client and is not required to have a contract with
  Mr. *******. Due to multiple E-Oscar complaints, Simon’s Agency Inc. has confirmed
  the validity of the referenced accounts with our client. Mr. ******* has never
  requested the original documents, however, due to this complaint, Simon’s
  Agency Inc. reached out to our client and were provided a copy of Mr. *********
  ID, and the validation for the outstanding balances, which we will mail to Mr.
  ********* home address. Should Mr. ******* decide to resolve the still
  outstanding debts, Simon’s Agency Inc. will update the Bureaus of the paid in
  full status in a timely manner. I trust that we have addressed Mr. *********
  concerns. However, in the event that I may be able to further assist him, he
  may call me directly at ***** ********.

• Initial Complaint

  Date:07/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for the debt with ****** ***** ********* *********. I do not have a contract with Simon's Agency. They did not provide me with the original contract as requested.

  Business Response

  Date: 07/20/2023

  Thank you for forwarding Ms. ********** complaint and
  allowing us the opportunity to respond. Our office was retained by ****** ***** ********* ********* for an outstanding balance due them. The file was placed on
  10/04/2021 and initial correspondence was sent to the address provided to our
  client. The correspondence was not returned as undeliverable. Simon’s Agency
  Inc. works on behalf of our client and is not required to have a contract with
  Ms. ********. However, due to receiving certified mail from Ms. ******** on
  10/25/2021 disputing the account, Simon’s Agency Inc. reached out to our client
  and confirmed the validity of the debt. On 11/22/2021, validation was sent to
  Ms. ********** home address. Should Ms. ******** decide to resolve the still
  outstanding debt, Simon’s Agency Inc. will update the Bureaus of the paid in
  full status in a timely manner. I trust that we have addressed Ms. ********’s
  concerns. However, in the event that I may be able to further assist her, she
  may call me directly at ***** *********

• Initial Complaint

  Date:07/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** ****** ******* *****, I do not have a contract with the Simon's Agency, Inc. that is trying to collect from me and reporting to my credit report. They did not provide me with the original contract as i requested. I did not sign or authorize my medical records to shared or to be released to anyone, which is also a HIPPA violation

  Business Response

  Date: 07/18/2023

  Thank you for forwarding Mr. ********* complaint and
  allowing us the opportunity to respond. Our office was retained by ****** ****** ******* ***** for two outstanding balances due them. Simon’s Agency Inc.
  is a Business Associate of ****** ****** ******* ***** and therefore are
  permitted to have the information that was provided to us. Additionally, we are
  not required to have a contract with Mr. *******, and in no way have violated
  HIPAA laws. The files were placed on 5/11/2021 and 7/20/2021 and initial correspondences
  were sent to the address provided to our client. The correspondence was not
  returned as undeliverable. On 9/1/2022 we had our first and only conversation
  with Mr. ******* in which he stated that he was closing on a home and the
  outstanding balances were reflected on his credit report. He then stated that
  all had been paid through insurance and he would get the details for us and
  call back. Unfortunately, Mr. ******* did not call us back but instead,
  proceeded to file multiple E-Oscar complaints claiming not liable, identity
  fraud, not mine, and paid prior to collections. Due to these complaints,
  Simon’s Agency Inc. reached out to our client and confirmed the validity of the
  still outstanding balances. Mr. ******* has not previously requested any
  validation, however, due to this complaint, we have requested the validation
  from our client and will mail it to his home address upon receipt. Should Mr.
  ******* decide to resolve the still outstanding balances, Simon’s Agency Inc.
  will update the Bureaus of the paid in full status in a timely manner. I trust
  that we have addressed Mr. ********* concerns. However, if I may be able to
  further assist him, he may call me directly at ***** *********