ComplaintsforSimon's Agency, Inc.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I NEVER HAD A CONTRACT WITH SIMONS AGENCY, INC. I WOULD LIKE THIS TO BE REMOVED FROM MY CREDIT REPORT IMMEDIATELY

  Business response

  02/02/2024

                  Thank you for forwarding Ms. *******’ complaint and allowing us the opportunity to respond. Our office was retained by ******* * ******** for outstanding balances due to them. The files were placed on 12/26/19 and initial correspondences were sent to the address provided to our client. The correspondence was not returned as undeliverable. Simon’s Agency Inc. works on behalf of our client and is not required to have a contract with Ms. ********. Due to multiple E-Oscar complaints, Simon’s Agency Inc. has confirmed the validity of the referenced account with our client. Ms. ******** has never requested the original documents; however, we have the original documents if Ms. ******** would like them we can mail them to her address. Should Ms. ******** decide to resolve the still outstanding debt, Simon’s Agency Inc. will update the Bureaus of the paid-in-full status in a timely manner. I trust that we have addressed Ms. ********’ concerns. However, in the event that we may be able to further assist her, she may call Simons Agency at ***** *********

• Initial Complaint

  07/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm not liable for the debt with ****** ***** ********* *********. I do not have a contract with Simon's Agency. They did not provide me with the original contract as requested.

  Business response

  07/20/2023

  Thank you for forwarding Ms. ********** complaint and allowing us the opportunity to respond. Our office was retained by ****** ***** ********* ********* for an outstanding balance due them. The file was placed on 10/04/2021 and initial correspondence was sent to the address provided to our client. The correspondence was not returned as undeliverable. Simon’s Agency Inc. works on behalf of our client and is not required to have a contract with Ms. ********. However, due to receiving certified mail from Ms. ******** on 10/25/2021 disputing the account, Simon’s Agency Inc. reached out to our client and confirmed the validity of the debt. On 11/22/2021, validation was sent to Ms. ********** home address. Should Ms. ******** decide to resolve the still outstanding debt, Simon’s Agency Inc. will update the Bureaus of the paid in full status in a timely manner. I trust that we have addressed Ms. ********’s concerns. However, in the event that I may be able to further assist her, she may call me directly at ***** *********

• Initial Complaint

  07/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ****** ****** ******* *****, I do not have a contract with the Simon's Agency, Inc. that is trying to collect from me and reporting to my credit report. They did not provide me with the original contract as i requested. I did not sign or authorize my medical records to shared or to be released to anyone, which is also a HIPPA violation

  Business response

  07/18/2023

  Thank you for forwarding Mr. ********* complaint and allowing us the opportunity to respond. Our office was retained by ****** ****** ******* ***** for two outstanding balances due them. Simon’s Agency Inc. is a Business Associate of ****** ****** ******* ***** and therefore are permitted to have the information that was provided to us. Additionally, we are not required to have a contract with Mr. *******, and in no way have violated HIPAA laws. The files were placed on 5/11/2021 and 7/20/2021 and initial correspondences were sent to the address provided to our client. The correspondence was not returned as undeliverable. On 9/1/2022 we had our first and only conversation with Mr. ******* in which he stated that he was closing on a home and the outstanding balances were reflected on his credit report. He then stated that all had been paid through insurance and he would get the details for us and call back. Unfortunately, Mr. ******* did not call us back but instead, proceeded to file multiple E-Oscar complaints claiming not liable, identity fraud, not mine, and paid prior to collections. Due to these complaints, Simon’s Agency Inc. reached out to our client and confirmed the validity of the still outstanding balances. Mr. ******* has not previously requested any validation, however, due to this complaint, we have requested the validation from our client and will mail it to his home address upon receipt. Should Mr. ******* decide to resolve the still outstanding balances, Simon’s Agency Inc. will update the Bureaus of the paid in full status in a timely manner. I trust that we have addressed Mr. ********* concerns. However, if I may be able to further assist him, he may call me directly at ***** *********

• Initial Complaint

  02/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Simon's Agency send my "collection" to the credit bureau as delinquent. Simon's Agency did not call or send any letters about the two inquiries. I had paid them immediately for one in the past. I have ZERO delinquencies on my credit report. I paid the two new charges today online without even contacting the hospital or validating the charges are real. This is unethical to send someone to collections that didn't even know about the debt. So now I'm out almost $400.00, a delinquency on my credit and I don't even know if this is legit. I am a single mom and it is imperative that I keep my credit perfect for the welfare of my me and my child. I want this reported and want them to provide proof that they attempted to contact me at ANY POINT! I would have just paid the bill.

  Business response

  02/17/2023

  Thank you for forwarding Ms. ******* complaint and allowing us the opportunity to respond. Our office was retained by Crozer Health Medical Group for multiple outstanding balances due them. The files were placed on 11/3/2021, 3/15/2022, and 9/14/2022. Contrary to what Ms. ***** states, initial correspondences were sent to the address provided to our client, which is also the same address as included in this complaint. The correspondences were not returned as undeliverable. Additionally, Ms. ***** would have received an Explanation of Benefits for each date of service, detailing what services were provided, what was covered by insurance, and what is patient responsibility. We are required to report accurate information to the Bureaus, so upon payment, they were notified of the paid in full status . Furthermore, as of July 2022, the Bureaus began deleting paid in full medical accounts. Due to this complaint, we will request copies of the original bills from our client and send to the address included in this complaint as soon as received. I trust that we have addressed Ms. ******* concerns. However, if I may be of further assistance, she may contact me directly at ###-###-####.

• Initial Complaint

  02/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Crozier health medical group and do not have a contract with Simons Agency, Inc. They did not provide me with the original application like i asked for several times.

  Business response

  02/09/2023

  Thank you for forwarding Mr. ******* complaint and allowing us the opportunity to respond. Our office was retained by Crozer Health Medical Group for an outstanding balance due them. The file was placed on 5/18/2018 and initial correspondence was sent to the address provided to our client. The correspondence was not returned as undeliverable. Mr. ******* also would have received an Explanation of Benefits from his insurance carrier, detailing the services provided, what was covered by insurance, and what was patient responsibility. Simon’s Agency Inc. received multiple E-Oscar disputes in which Mr. ******* claimed identity theft. Due to these complaints, we confirmed the accuracy of the debt with our client. On 12/05/2022 we received a letter requesting validation. On 2/6/2023, the validation was sent to Mr. ******* home address. Should Mr. ******* decide to resolve the still outstanding balance, Simon’s Agency Inc. will update the Bureaus of the change in status in a timely manner. I trust that we have addressed Mr. ******* concerns. However, in the event that I may be able to further assist him, he may call me directly at ***** ******** *****

• Initial Complaint

  12/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Simons agency contacted me by phone in or around June of 2022 regarding a payment owed to a local Dr office, I requested an invoice and they verified my address and never sent one ,they called again and I said send it registered mail and I never got one, as you can see they will lie about sending one and it never got returned to them bla bla bla !! They have since reported me to the credit bureau with absolutely no supporting documents, a girl by the name of Stephanie hung up on me when I called and asked what kind of proof they have .

  Business response

  01/06/2023

  Thank you for forwarding Mr. ******’s complaint and allowing us the opportunity to respond. Our office was retained by ********* **** **** for an outstanding balance due them. The file was placed on 3/1/2022 and initial correspondence was sent to the address provided to our client, which is also the same address as included in this complaint. The correspondence was not returned as undeliverable. Mr. ****** also would have received an Explanation of Benefits from his insurance company, detailing what services were provided, what insurance covered, and what is patient responsibility. We apologize for the delay in obtaining the requested document, however we have received it from our client and will mail it to the address on file. For your convenience we have also attached to this response. Additionally, Simon’s Agency Inc. has deleted the credit entries with the Bureaus. I trust that we have addressed Mr. ******’s concerns. However, in the event that I can further assist him, he may call me directly at ###-###-####.

• Initial Complaint

  11/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Please remove these inaccurate accounts from my credit report, it's not mine I'm not aware of these accounts, and this is Under USC 1681g, delete this within 15 days. •SIMONS AGENCY INC *******

  Business response

  12/07/2022

  Thank you for forwarding Ms. ****** complaint and allowing us the opportunity to respond. Our office was retained by ****** ******* ***** for multiple outstanding balances due them. The eight separate files were placed between 2/8/2021 and 8/3/2022. Initial correspondences were sent to the address provided to our client which is also the same address as indicated in this complaint. The correspondences were not returned as undeliverable. Additionally, Ms. **** would have received an Explanation of Benefits from her Insurance provider detailing the services provided, what was covered by insurance, and what is patient responsibility. Due to Ms. **** filing multiple ******* disputes, Simon’s Agency Inc. previously reached out to our client who has confirmed the accuracy of the charges owed by Ms. ****. Due to this complaint, we reached out again for the original copies of the bills and will mail them to the address on file as soon as they are received. Should Ms. **** decide to resolve the still outstanding balances, Simon’s Agency Inc. will update the Bureaus with the paid in full status in a timely manner. I trust that we have addressed Ms. ****** concerns. However, if I can be of further assistance, she may contact me directly at ***** ******** *****

• Initial Complaint

  09/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 9/29/2020 I was seen by a primary care provider under the ****** ****** umbrella. ****** never billed my insurance, never notified me about this issue, and sent me to collections at Simon's Agency without notification. In the 2 years since this incident occurred, I have never received a letter, email, phone call, or any communication of any kind from either Simon's Agency or ******. Additionally, I have not lived in the same area as ****** ****** since January of 2021. I have attached all proof that my insurance has never received a bill from ****** Health, and that if a bill had been received, this would have been covered 100% as a preventative care visit. This discrepancy is affecting my ability to purchase a home and I would like it removed from my credit reports, as this is the result of a billing issue, and is not my fault.

  Business response

  09/14/2022

  Thank you for forwarding Ms. ****’s complaint and allowing us the opportunity to respond. Our office was retained by ****** (******) for an outstanding balance due them. The file was placed on 3/30/2021 and the initial correspondence was mailed to the address provided to our client. The correspondence was not returned as undeliverable. We have reached out to our client regarding Ms. ****’s claim that her insurance was not billed. Our client has confirmed that they billed her insurance on two occasions, first on 10/3/2020 and again on 11/12/2020 and both claims were denied as not covered. Additionally, after the second attempt, the return response included the code N185 (Do not resubmit this claim). Ms. ****’s attachment with the filtered date range of 9/1/2020 through 9/30/2020 would not reflect claims for the 9/29/2020 service date as the claims were not submitted until after that date range.
  I trust that we have addressed Ms. ****’s complaint. However, if we can further assist her, she may call me directly at ###-###-####.

  Customer response

  09/15/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The claim summary attached is based on DOS (Date of Service) and would reflect any claims billed for the 9/29 service date, but I have attached 9/1/2020 - 12/31/2020 data here as well, and as you can see, there are no claims billed during this time from ******. This has never been billed to my insurance.  Regards, ***** ****

  Business response

  10/18/2022

  Thank you for forwarding Ms. ****’s complaint and again allowing us the opportunity to respond. Although, Ms. **** has provided statements from two different **** ****** **** ****** insurance providers attempting to show they were not billed, neither were on file with our client. Due to the file being outside of the timely filing window, the file has been recalled and therefore will be removed from the Bureau’s tradelines.
  I trust that we have addressed Ms. ****’s concerns. However, in the event that I may be able to further assist her, she may call me directly at ###-###-####.

• Initial Complaint

  08/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 15 U.S.C 1681 602 A. States I have the right to privacy. 15 U.S.C 1681 604 A. Section 2. It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1692 C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt 15 U.S.C 1692 Section 805 A. States a debt collector may not communicate with a consumer in connection with the collection of any debt at any unusual time or place known or which should be known to be inconvenient to the consumer 15 U.S.C 1692 Section 806 Section 5. States causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number.

  Business response

  08/17/2022

  Thank you for forwarding Mr. *******’s complaint and allowing us the opportunity to respond. Our office was retained by ******* *** ******** for an outstanding balance due them. The file was placed on 10/14/2021 and the initial correspondence was sent to the address provided to our client, which is also the same address as included in this complaint. The correspondence was not returned as undeliverable. Upon reaching out to our client, the file has been recalled and closed in our office. We have attached a recall/deletion letter for confirmation.
  I trust that we have addressed Mr. *******’s concerns. However, in the event that I may be able to further assist him, he may call me direct at ###-###-####.

• Initial Complaint

  07/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I noticed that some of my mail were not coming to my address anymore. This started when my mailbox had been ransacked while I am being out of town. I filed a complaint with the Post Master to curb my mail from being sent to all of these unknown addresses. I also learned from my credit report lately that I had been a part of the breach and multiple inquiries were coming from other states and accounts were opened in variations of my name such as **** ********. I also found this account that I believe not mine: Acct name: SIMONS AGENCY INC (Original Creditor: ****** ******* *****) acct no. ******* date opened 12/01/2020 balance $98.00 I am not liable for this debt and I do not have a contract with: Company: SIMONS AGENCY INC Address: 4963 WINTERSWEET DR LIVERPOOL, NY 13088 Tel No: ###-###-#### Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at *** ******** ******** ** ********** and email at *************@gmail.com. I need a response from the company.

  Business response

  08/09/2022

  Thank you for forwarding Mr. *********** complaint and allowing us the opportunity to respond. Our office was retained by ****** ******* ***** for multiple outstanding balances due them. The three files were placed between 12/14/2020 and 1/3/2022 and initial correspondences were sent to the address provided to our client. The correspondences were not returned as undeliverable. On 8/5/2022, all three files were recalled by the client. Additionally, any tradelines previously reported have been deleted, and we have attached a deletion letter for confirmation.
  I trust that we have addressed Mr. *********** concerns. However, in the event that we may be able to further assist him, he may contact me directly at ###-###-####.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩