Complaints

This profile includes complaints for Orion Capital Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Orion Capital Solutions, LLC

  1971 Abbott Rd Lackawanna, NY 14218-3241

  
• 

  Orion Capital Solutions, LLC

  2503 Del Prado S Cape Coral, FL 33904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Orion Capital Solutions for illegal practices that violate the Fair Credit Act. Orion Capital Solutions has harassed me regarding a debt that is not mine and that I have no knowledge of. I have never received any written communication from Orion Capital Solutions. They call my work, family, and friends at all hours, as documented. This practice is illegal and must cease. I did not authorize anyone to sell any debt that may or may not be owed. This is an illegal practice of a debt collection agency acquiring a debt illegally. I request a cease and desist order and to not be contacted via phone or email. Only contact me through the mail. I will take all necessary legal action against this company for violating the law for every offense they have committed.

  

  Business Response

  Date: 09/10/2024

  Thank you for bringing your concerns to our attention. At Orion Capital Solutions, we are committed to adhering to the Fair Debt Collection Practices Act (FDCPA) and ensuring that all of our interactions with consumers are professional and compliant.Timeline and Contact History:•Initial Notice: We sent the initial notice to you on 5/31/2024 regarding the debt in question.•Contact Attempts: Following the notice, we attempted to reach you to confirm location information and to discuss the matter directly.Cease and Desist Request:We have taken note of your request to stop phone and email communications. From this point forward, all future communication from Orion Capital Solutions will be conducted via written correspondence through the mail, as per your preference.Debt Validation:If you believe this debt is not yours, or if you have any concerns regarding the legitimacy of the account, please contact us to request formal validation of the debt. We are happy to provide any necessary information and investigate any potential issues.Should you have any further questions or require additional assistance, feel free to contact us via mail or at ###-###-#### Ext 101. We are here to assist you and address any concerns you may have.Thank you for your time and patience as we work to resolve this matter.Sincerely,Compliance DepartmentOrion Capital Solutions**************************************

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They’ve called my mother and my father in law instead of calling me, asking for my location? If you’ve aquired my debt then you know my location. I’ve received no mail or anything about this debt, it’s not listed on any credit report I have. DO NOT CONTACT ANYBODY ABOUT THIS SUPOOSED DEBT AGAIN that I had to create an account for to even see what the supposed debt was, which isn’t mine.

  

  Business Response

  Date: 09/11/2024

  Thank you for bringing your concerns to our attention. We take these matters seriously and are committed to complying with all relevant laws, including the Fair Debt Collection Practices Act (FDCPA).Contact Attempts:Orion Capital Solutions sent an initial notice on 5/16/2024 to inform you about the debt. Following this,we left messages attempting to confirm location information. We understand that receiving calls to third parties, including family members, may be distressing, and we apologize for any inconvenience this may have caused.Cease Communication Request:We acknowledge your request, and we will immediately cease such contact regarding this matter..Disputing the Debt:If you believe this debt is not yours, we encourage you to submit a written dispute so that we can validate the debt and address your concerns. We are committed to resolving this situation professionally.Sincerely,Compliance DepartmentOrion Capital Solutions**************************************

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are contacting me from local area codes hiding the information. Won’t tell me who they are on call back without me giving personal information first. Too many scams so I felt uncomfortable. I asked for a supervisor. I was given to a fake supervisor who was super rude. Called back again and got an “actual” supervisor who finally explained what the calls were about. Extremely rude and harassing agency. I also have no letter from them or warning of this attempt to collect a debt other than a creepy voicemail, multiple calls, and rude employees answering.

  

  Business Response

  Date: 07/31/2024

  
  Dear BBB Representative,
  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We take all feedback seriously and are committed to providing professional and respectful service to all individuals we contact.
  Complaint Summary:
  1.
  Local Area Codes & Caller Identification: You mentioned that our calls came from local area codes and that our representatives did not clearly identify themselves without first obtaining personal information from you. We understand your concern, given the prevalence of scams, and regret any discomfort this may have caused.
  2.
  Interaction with Representatives: You reported encountering rude behavior from our staff, including an unsatisfactory interaction with a supervisor. We apologize if any interaction you had with our team felt disrespectful or unprofessional.
  3.
  Lack of Initial Communication: You stated that you had not received any formal communication regarding the debt we are attempting to collect, aside from voicemails and phone calls, which caused concern.
  Our Response:
  1.
  Caller Identification: It is our policy to verify the identity of the individuals we contact to ensure privacy and compliance with legal requirements. However, we understand the need for transparency and are committed to clearly identifying ourselves and our purpose from the outset.
  2.
  Professionalism and Respect: We are concerned to hear about your negative experience with our representatives. All interactions should be conducted with professionalism and respect. We are investigating this matter internally and will provide additional training if necessary to ensure all our staff maintain the highest standards of customer service.
  3.
  Initial Notice and Communication: According to our records, an initial notice was sent to you on July 26, 2024. This notice was intended to inform you of the debt and provide information on how to address it. We apologize if this communication was not received or was unclear.
  Next Steps and Resolution
  To address your concerns, we will:
  •
  Ensure that all future communications are clear, respectful, and transparent.
  •
  Cease phone communication with you upon request and provide written correspondence for any necessary follow-up.
  •
  Review the conduct of the representatives involved and take appropriate actions.
  If you have any further questions or concerns, or if there is any way we can assist you further, please do not hesitate to contact our Customer Service Department at ###-###-#### Ext 101. We are here to help and are committed to resolving this matter to your satisfaction.
  
  
  Thank you for your feedback and for giving us the opportunity to improve our services.
  Sincerely,
  Compliance Department
  Orion Capital Solutions
  **************************************
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORION CAPITAL SOLUTIONS HAS BEEN HARRASSING ME ABOUT A DEBT THAT IS NOT MINE AND THAT I HAVE. NO PRIOR KNOWLEDGE OF DEBT NOR DID I GIVE ANYOBE PEERSMISSION TO SELL ANY DEBT THAT MAY OR MAY NOT BE OWED THIS IS A ILLEGAL PRACTICE OF DEBT COLLECTION AGENCY AQUIREING A DEBT ILLEGALLY AND I WOULD LIKE TO MAKE A COMPLAINT AGAIN Orion Capitol Solutions for its illegal practice that the Fair Credit act protects consumers against .
  I request a cease and decist of debt and to not be contacted via phone or email only conywct through mail

  

  Business Response

  Date: 07/31/2024

  Thank you for submitting your complaint through the Consumer Financial Protection Bureau (CFPB). We 
  take all consumer concerns seriously and are committed to complying with all applicable laws and 
  regulations, including the Fair Debt Collection Practices Act (FDCPA).
  We have reviewed your complaint, which raises several key concerns:
  1. Debt Ownership Dispute: You assert that the debt in question is not yours and that you have 
  received numerous harassing phone calls from our company.
  2. Demand for Identification: You state that our representatives have demanded that you identify 
  yourself when they have called you.
  3. Validation of Debt: You have requested verification of the debt and assert that we have not 
  provided this information.
  4. Cease and Desist Request: You have requested that all communications cease until the debt is 
  verified.
  Our records indicate that an initial notice was sent to you on June 20, 2024. Please allow us to address 
  each of your concerns:
  1. Debt Ownership Dispute: If you believe the debt we are attempting to collect is not yours, we 
  understand the importance of verifying the accuracy of our records. We take your claim seriously and will 
  conduct a thorough investigation to confirm the validity of the debt. Please provide any additional 
  information that may help clarify this matter.
  2. Demand for Identification: It is our standard practice to verify the identity of individuals we contact to 
  protect their privacy and ensure we are communicating with the correct party. However, we apologize if 
  our approach came across as intrusive or disrespectful. We are committed to treating all individuals with 
  respect and professionalism.
  3. Validation of Debt: In response to your request for verification, we are preparing to send you a 
  detailed validation notice, which will include information about the debt and the original creditor. This 
  notice will be sent to your address on file along with information regarding the dispute process.
  4. Cease and Desist Request: In compliance with your request, we will immediately ceased all 
  communications with you regarding this matter, except as required by law. We will only contact you again 
  to provide the requested validation of the debt.
  Next Steps and Resolution
  We are committed to resolving this issue to your satisfaction. If you believe there has been a mistake or if 
  you have further questions or concerns, please contact our Compliance Department at ###-###-#### or 
  *************************************** We are here to assist you and ensure that your rights are fully 
  respected

  Thank you for bringing this matter to our attention. We apologize for any inconvenience or distress this 
  situation may have caused.
  Sincerely,
  Sincerely,
  Compliance Department 
  Orion Capital Solutions

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from this company -- the number was masked to be a local number. A voicemail was left with no identifiers of who it was, and only about needing my information confirmed. I deal with severe anxiety, and this sent me into a panic. I hate when companies don't identify themselves. I respect if they are seeking answers or a response, but please do this the right way. Also, I've never received a letter in the mail from this company. How would I know how and where to address their concerns?
  
  Note, my estranged family and workplace also received calls. This is not welcomed at all. Please cease communication to parties that are not me. And stop putting me in high severe anxiety.

  

  Business Response

  Date: 07/16/2024

  Dear BBB representative,
  Thank you for bringing your concerns to our attention through the Better Business Bureau
  (BBB). We take all feedback seriously and strive to maintain the highest standards of
  professionalism and compliance with all relevant regulations.
  We sincerely apologize for any distress and anxiety our communication attempts may have
  caused. Our records indicate the following timeline of events:
  • An initial notice was sent to you on June 27, 2024.
  • We attempted to obtain or confirm location information subsequently.
  Please allow us to address your specific concerns:
  1. Ceasing Further Contact: We understand your request to cease all communications
  with parties other than yourself. We have immediately updated our records to stop all
  such contact and ensure that future communications will be directed only to you.
  2. Lack of Mail Communication: We regret that you have not received a letter from us. To
  address your concerns directly, we will send a letter to your address on file to provide all
  necessary information regarding the nature of our contact and any outstanding matters.
  We have ceased all further attempts to contact you and your family members. Your request to
  stop all calls has been noted and implemented.
  If you have any further questions or require additional assistance regarding your account, please
  do not hesitate to reach out to us. We are here to help and are committed to resolving this matter
  to your satisfaction.
  Sincerely,
  Compliance Department

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They called and left a message saying they are trying to contact me about my location. Reached me with a different number than what the lady provided me with in the message. My girlfriend got a call from the same people looking for me and my location a couple hours later, when they shouldn’t even know her number in the first place also with a different number from another state. All in all, failed to identify themselves making people close to me feel uncomfortable.

  

  Business Response

  Date: 08/11/2024

  Dear BBB Representative,
  Thank you for reaching out to us via the Better Business Bureau (BBB) regarding your recent experience with our company. We value your feedback and strive to maintain the highest standards in our communications.
  Complaint Summary:
  1.  Location Inquiry: You received a message stating that we were attempting to contact you regarding your location. The number used to reach you was different from the one provided in the message.
  2.  Contacting Your Girlfriend: Your girlfriend also received a call from us, even though she should not have been contacted. This call also came from a different number.
  3.  Identification Concerns: You noted that our representatives failed to properly identify themselves, which caused discomfort among your contacts.

  
  Our Response:  

  1. Purpose of Contact: An initial notice was sent to you on June 20, 2024. As a standard procedure, we attempted to contact you to discuss the matter outlined in the notice. The use of different phone numbers is a common practice in the industry, often for operational reasons. However, we understand that this may cause confusion and concern.
  2. Third-Party Contact: Under the Fair Debt Collection Practices Act (FDCPA), we are allowed to contact third parties solely to confirm or obtain location information about a consumer. We apologize if these contacts caused any discomfort. We do not intend to cause distress or confusion for you or your loved ones.

  
  Resolution and Next Steps:
  •  Internal Review: We will conduct an internal review of your account and the communication attempts made to ensure compliance with FDCPA regulations and our company policies.
  •  Cease Communication with Third Parties: We have placed your account on our internal Do Not Contact list for third-party communications. Going forward, we will only contact you directly and not any third parties associated with you.
  •  Clarification and Assistance: If you have any concerns or need further clarification about your account, please do not hesitate to reach out to us directly at ###-###-#### Ext 101. We are here to help and address any questions you may have.
  Thank you for informing us of this issue and allowing us the opportunity to address your concerns.
  Sincerely,
  Compliance Department
  Orion Capital Solutions
  

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling and harrassing me a lady named Heather and left voicemails to call her wanting location information and I am on the ftp do not call list. Any further calls we will be hiring attorney to sue $1500 for each additional call. They have no right to be contacting me under this ftp law.

  

  Business Response

  Date: 07/31/2024

  Dear BBB Representative,
  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We take 
  all complaints seriously and strive to ensure that our practices are in full compliance with applicable laws 
  and regulations.
  Complaint Summary:
  1. Harassing Calls: You reported receiving multiple phone calls and voicemails from our 
  representative, Heather, seeking location information. You stated that these calls have been 
  harassing in nature.
  2. Do Not Call List: You mentioned that you are on the Federal Trade Commission's (FTC) Do Not 
  Call list and believe that our calls are in violation of this status.
  3. Legal Action: You have indicated your intention to hire an attorney and seek $1,500 for each 
  additional call, citing potential violations under the FTC law.
  Our Response:
  1. Purpose of Contact: Our records indicate that an initial notice was sent to you on June 28, 2024, 
  regarding an account assigned to our office for collection. As part of our standard process, we 
  attempted to confirm or obtain location information. These calls are legally permitted under the 
  Fair Debt Collection Practices Act (FDCPA), which allows debt collectors to contact individuals to 
  discuss and collect on a valid debt. However, we understand that any contact should be 
  respectful and not feel intrusive or harassing.
  2. Do Not Call List Compliance: The FTC's Do Not Call list primarily protects consumers from 
  unwanted telemarketing calls. Our calls, being related to debt collection, are not considered 
  telemarketing under the law and thus are not subject to the same restrictions. Nonetheless, we 
  are committed to respecting your privacy and preferences.
  3. Cease and Desist Request: We acknowledge your request to cease further calls. Please be 
  assured that we have taken steps to place your number on our internal Do Not Contact list for 
  phone communications. 
  Next Steps and Resolution:
  • Immediate Cease of Calls: We have ceased all phone communications as per your request. You 
  will not receive further calls from Orion Capital Solutions.
  • Compliance Review: We will review this account to ensure all actions taken have been in 
  compliance with applicable laws and regulations, including the FDCPA.
  If you have any further questions or if there is any additional information you would like to provide, please 
  contact our Customer Service Department at ###-###-#### Ext ***. We are here to assist you and to 
  ensure that all matters are resolved appropriately.
  Thank you for informing us of this issue and allowing us the opportunity to address your concerns

  Sincerely,
  Compliance Department 
  Orion Capital Solutions

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB this company has had multiple complaints about the same issues and nothing is being done? Like so many others, Orion has called me multiple times looking for me to verify my family member. Whatever the issue is, it is Orion's and the supposed custom problem. NOT MINE! The person you are looking for has not been sent any notification to what the problem is. SO, STOP CALLING ME YOU LOWLIFE LOSERS!

  

  Business Response

  Date: 07/03/2024

  Dear BBB representative,
  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We take all complaints seriously and are committed to maintaining the highest standards of professionalism and compliance with all relevant regulations.
  We apologize for any inconvenience or distress our attempts to contact you may have caused. Our records indicate the following timeline of events:
  •
  An initial notice was sent to the consumer on May 31, 2024.
  •
  We have attempted to obtain or confirm location information for the consumer.
  We understand your frustration with being contacted regarding a debt that is not yours. It is never our intention to disturb or inconvenience individuals who are not responsible for the debt in question. We strive to follow all regulations and guidelines, including those related to contacting third parties.
  In response to your complaint:
  1.
  Ceasing Further Contact: We have updated our records to reflect your request and have ceased all further attempts to contact you regarding this matter. We will ensure that no further calls are made to you concerning this issue.
  2.
  Notification to the Consumer: We will make every effort to ensure that the consumer in question is properly notified and provided with the necessary information to resolve the matter.
  We sincerely apologize for any distress our actions may have caused and appreciate your patience as we work to improve our processes. Orion Capital Solutions is committed to treating all individuals with respect and dignity, and we regret that your experience did not reflect these values.
  Orion Capital Solutions strives to operate within the boundaries of the law and with the utmost respect for consumers. We are committed to resolving this matter to your satisfaction and preventing any recurrence of this issue. If you have any further questions or require additional assistance, please do not hesitate to contact our Customer Service Department at ###-###-#### or **************************************. We are here to help.
  Sincerely, Compliance Department

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heather L*** left a message for me this morning with a request for confirming or obtaining location information. Before I had even had the chance to return the call, she had called my husband, mom, and who knows how many people from my family. She gave two different company names to my husband and mom, who both did not give her any information. With the scams that are out there, I am unsure who to trust. I would like all calls from this company to stop, especially to my family members.

  

  Business Response

  Date: 07/03/2024

  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We take all complaints seriously and strive to maintain the highest standards of professionalism and compliance with all relevant regulations.We apologize for any distress our attempts to contact you and your family members may have caused. Our records indicate the following timeline of events:•An initial notice was sent to you on July 1, 2024.•We attempted to obtain or confirm location information on July 2, 2024.•We received a message from you on July 2, 2024, in which you expressed concerns about the calls and mentioned potential legal action if this was a scam.•We immediately made the numbers inactive and ceased all communications following your message.•We received your BBB complaint on July 3, 2024.Please allow us to address your specific concerns:1.Ceasing Further Contact: We have ceased all further attempts to contact you and your family members. Your request to stop all calls has been noted and implemented.2.Multiple Calls and Company Names: We apologize for any confusion caused by the multiple calls and different company names provided. Our representatives are trained to provide accurate information, and we will review this incident to ensure our protocols are followed correctly.3.Concerns About Scams: We understand your concern regarding potential scams. Please be assured that Orion Capital Solutions is a legitimate debt collection agency. If you have any doubts about the legitimacy of our communications, you can contact our Customer Service Department directly at ###-###-#### Ext 101 or ************************************** for verification.If you have any further questions or require additional assistance regarding your account, please do not hesitate to reach out to us. We are here to help and are committed to resolving this matter to your satisfaction.Sincerely, Compliance Department

  Customer Answer

  Date: 07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they keep calling me in regards to someone else's debt I do not know how they got my number but they need to stop calling me. I am at work and these calls keep interrupting work meetings, I cannot help you if you truly have a debt with this person please contact them and inform them you are a debt collector or something as the message you leave is vague and unhelpful. I had to google the number to figure out what you want.

  

  Business Response

  Date: 06/21/2024

  Dear BBB representative,Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to maintain the highest standards of professionalism and compliance with all relevant regulations.We understand your concern regarding the phone calls you received about someone else’s debt. Our records indicate that an initial notice was sent to the consumer on May 3, 2024, and we have left messages with third parties to confirm location information. We regret any inconvenience or distress these calls may have caused.Please allow us to address your specific concerns:1.Contact with Incorrect Individuals: We apologize for any calls you received in error. It is never our intention to disturb individuals who are not connected to the debt in question. Our aim is to obtain or confirm location information about the actual debtor.2.Calls During Work Hours: We understand the importance of maintaining privacy and avoiding disruptions during work hours. We regret any inconvenience caused by our calls interrupting your work meetings.3.Vague Messages: We apologize if our messages were unclear. As a debt collection agency, we are bound by regulations that limit the information we can disclose in messages to protect consumer privacy. We strive to balance these requirements with the need to provide clear and helpful information.4.Ceasing Further Contact: In response to your request, Orion Capital Solutions has ceased all communications with you. Your number will be removed from our contact list to prevent any further inconvenience.Orion Capital Solutions strives to operate within the boundaries of the law and with the utmost respect for consumers. We are committed to resolving this matter to your satisfaction and preventing any recurrence of this issue. If you have any further questions or require additional assistance, please do not hesitate to contact our Customer Service Department at ###-###-#### or **************************************. We are here to help.Sincerely, Compliance DepartmentThis communication is from a debt collector and is an attempt to collect a debt. Any information obtained will be used for that purpose.