Complaints

This profile includes complaints for Orion Capital Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Orion Capital Solutions, LLC

  1971 Abbott Rd Lackawanna, NY 14218-3241

  
• 

  Orion Capital Solutions, LLC

  2503 Del Prado S Cape Coral, FL 33904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Illegal Debt Collection Practices by Orion Capital Solutions, LLC I am filing this complaint against Orion Capital Solutions, LLC for engaging in illegal debt collection practices. This company contacted me under the pretense of attempting to locate a relative, but in doing so, they unlawfully suggested the existence of a debt that I do not owe. According to the Fair Debt Collection Practices Act (FDCPA), specifically Section 1692c(b), debt collectors are prohibited from discussing a debt with third parties unless they have specific consent. Even implying or insinuating the existence of a debt when no such debt exists constitutes a violation of consumer protection laws. By making these contact attempts and suggesting that there is a debt to collect, they have violated my rights under the FDCPA.Furthermore, I am on the National Do Not Call Registry, which makes their actions even more egregious. Under the Telephone Consumer Protection Act (TCPA), debt collectors are prohibited from contacting individuals who are registered on this list. Despite this, Orion Capital Solutions, LLC persistently contacted me, violating both federal regulations and my privacy. Their actions not only suggest a false and non-existent debt, but they also unlawfully intrude upon my personal space, in clear violation of my rights.I request that the Better Business Bureau investigate this matter and take appropriate action against Orion Capital Solutions, LLC for these unlawful and harassing practices. Their attempts to create the illusion of a debt and their disregard for federal regulations are deeply troubling, and I demand that they cease all further contact.

  

  Business Response

  Date: 10/16/2025

  Dear BBB Representative, Orion Capital Solutions, LLC appreciates the opportunity to respond to the complaint submitted by the individual. We take all consumer and third-party concerns seriously and are committed to maintaining full compliance with the Fair Debt Collection Practices Act (FDCPA), the Telephone Consumer Protection Act (TCPA), and all applicable federal and state regulations. Upon review, Orion confirms that the individual who filed this complaint is not the consumer associated with the account placed with our office. The communication referenced in the complaint was made solely for the purpose of obtaining location information for a different consumer, as permitted under FDCPA §804 [15 U.S.C. §1692b]. During this contact, no information regarding any debt or account was disclosed or discussed. The call was limited to a lawful request to verify or obtain updated location details, in accordance with federal regulations. Upon receipt of this complaint, Orion immediately ceased all communication with the complainant and updated our internal systems to ensure that no further contact is made to this individual. Orion Capital Solutions maintains rigorous compliance policies, including ongoing employee training, quality assurance monitoring, and internal audits, to ensure that all communications are conducted in accordance with FDCPA and TCPA requirements. We regret any inconvenience or misunderstanding this contact may have caused. Orion remains committed to handling all communications professionally, respectfully, and within the bounds of applicable law. Should the individual have additional concerns, they may reach our office at ************ or **************************************. Sincerely,Orion Capital Solutions

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  stop calling me mf. nobody said you can call me about anything. i looked up the number you said in the voicemail and found out it’s this company. stop spam calling me before i report you to the FTC i don’t know who you’re looking for but it damn sure isn’t me so leave me alone. my number is ###-###-#### cease the calls and stop bothering me with your useless voicemails

  

  Business Response

  Date: 09/11/2025

  
  Dear BBB Representative,
  Orion Capital Solutions, LLC acknowledges receipt of your complaint. Please be advised that our company contacted your number for the limited purpose of obtaining or confirming location information for a consumer, as permitted under the Fair Debt Collection Practices Act (FDCPA).
  Upon receiving your request, we immediately updated our records to inactivate the telephone number you provided. As a result, no further calls will be made to you.
  We regret any inconvenience this matter may have caused and confirm that your number has been removed from our system. Orion Capital Solutions remains committed to conducting its business in full compliance with all applicable laws and regulations.
  Sincerely, Orion Capital Solutions Phone: ###-###-#### Email: **************************************
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 09/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment was agreed to be subtracted on 8/15/2025. Payment was withdrawn from debit card on 8/5/2025. There is an email I received stating the dates of withdrawal. This did not follow the correct timeline and caused me to have less funds in my bank account than I was counting on today.

  

  Business Response

  Date: 09/08/2025

  Thank you for bringing your concerns to our attention. After reviewing your account, we would like to provide clarification regarding the payment arrangements. Our records indicate that you have a Payment Plan Agreement (PPA) scheduled to begin in September 2025, not in August. No payments were processed on August 5, 2025. However, it appears there was an error in setting up the arrangement, as the new plan was incorrectly scheduled for the 5th of the month rather than the 15th, as discussed. As a result, a payment attempt was initiated in error. Please note that the funds were immediately released and returned to your account on September 5, 2025. We sincerely apologize for any inconvenience this caused to your available funds. At this time, all payment arrangements on your account have been cancelled. Should you wish to reestablish a payment plan, please contact our office so that we can assist you in setting up a schedule that works best for you. Orion Capital Solutions is committed to ensuring that all accounts are handled in a professional and compliant manner, and we regret any confusion this situation may have caused. Sincerely, Orion Capital Solutions

  Customer Answer

  Date: 09/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Cancelling of the payment arrangement puts me at risk personally.  I contacted your office directly on Friday the 5th.  It took numerous attempts to speak to someone even though I began calling at 9 am when you open for business to report the charge that was put on my account 10 days too early.  I spoke with Haley H****.  She said it was reversed and it was up to my bank to refund the funds.  I had the charge still in my account until this morning, September 8th.  It was a charge on a visa card, so a simple refund rather than a reversal would have been the correct answer.  That would have placed my funds back into my account immediately.  When I asked why the charge was done 10 days early, she stated she wasn't sure, just an error and that they would complete the next payments on the 15th.  She did not state that my arrangement would be cancelled.   Now I will need to contact your offices again and reinstate the payment arrangement.  Cancellation of an agreed upon contract that the office made errors on, I called the Orion office on for resolve, and reported to the BBB on when it wasn't done properly, seems quite retaliatory  in nature.
  
  Regards,
  
  ********* *******

  

  Business Response

  Date: 09/08/2025

  Thank you for contacting Orion Capital Solutions and for providing additional details regarding your concerns. We have carefully reviewed your account and would like to provide clarification.Please see attached the receipt confirming that the transaction dated September 5, 2025 was voided. No funds have been retained by Orion Capital Solutions in connection with that transaction.At this time, all payment arrangements on your account have been cancelled in order to ensure accuracy moving forward. If you would like to establish a new Payment Plan Agreement (PPA),we kindly ask that you contact a manager at our office at ###-###-####, extension ***. We would like to confirm all details with you directly before proceeding to help avoid any future errors, as this arrangement has undergone multiple changes.For your convenience, you are also welcome to set up a payment plan securely through our website at ******************************We sincerely apologize for any inconvenience this situation may have caused and remain committed to resolving this matter in a professional and compliant manner.Sincerely,Orion Capital Solutions This communication is from a debt collector and is an attempt to collect a debt.Any information obtained will be used for that purpose.

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling people associated with me but had never provided proof of a debt they have purchased. If they have purchased a debt from a company they should have any and all information to be able to contact me and mail me whatever they need to my current location.

  

  Business Response

  Date: 09/08/2025

  
  Orion Capital Solutions is a third-party collection agency; we did not purchase your account.
  We are attempting to collect on behalf of the current creditor.
  In accordance with the Fair Debt Collection Practices Act (FDCPA), an initial validation notice
  was mailed to you on July 30, 2025. This notice included the required information about the
  account. Since that time, Orion has made several attempts to contact you directly in order to
  resolve this matter.
  Any third-party communication that occurred was strictly limited to confirming or obtaining
  location information, as permitted by law. No details regarding the account were disclosed.
  If you have not received the initial validation notice, or if you would like an additional copy,
  please contact our office at [email protected] or by phone at ********
  **** so we may promptly provide it.
  Orion Capital Solutions is committed to handling all communications in a professional, lawful,
  and respectful manner.
  Sincerely,
  Orion Capital Solutions
  
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:08/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 2–3 weeks, Orion Capitol Solutions has engaged in repeated and unlawful collection practices:
  
  Harassing calls daily from multiple phone numbers
  
  Failure to identify themselves or validate any alleged debt
  
  Contacting third parties, such as my wife, and including minors under 18
  
  Calling my workplace line, which is not permitted under debt collection laws
  
  Pattern of misconduct — this company has already faced multiple lawsuits for false debt collection and improper practices
  
  These actions are illegal on multiple counts and must stop immediately.
  
  All voicemails on the multiple phone lines have been saved to submit for verification or to the local courts, if we choose that route.

  

  Business Response

  Date: 09/08/2025

  We appreciate you reaching out to share your concerns. At Orion Capital Solutions, we take all
  compliance matters very seriously and are committed to conducting our business in accordance
  with the Fair Debt Collection Practices Act (FDCPA) and all other applicable regulations.
  Please be assured that an initial validation notice regarding your account was sent on August 7,
  2025. In addition, per your request, a Validation of Debt (VOD) was mailed on August 27, 2025.
  These notices were sent to provide you with the information required under federal law.
  We understand the importance of addressing your concerns promptly and respectfully. If you
  have not received the notices or would like us to resend copies for your records, please contact
  our Compliance Department at ************************************** or by phone at
  ************ We also welcome any documentation you wish to provide so that we may review
  it as part of our compliance process.
  Orion Capital Solutions remains dedicated to resolving matters in a fair and transparent manner,
  and we will continue to ensure that all account activity is handled in compliance with
  applicable standards.
  Sincerely,
  Orion Capital Solutions
  Phone: ************
  Email: **************************************

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There was no letter mailed August 7, 225 nor a request sent by me on August 7, 2025. I sent a request, via certified mail on August 27, 2025.

  Lastly, they did not address their illegal calls to my place of employment, family, minor children, leaving messages with out identifying thesleves or nature of the call, or their other illegal practices. 

  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:08/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a voice mail from this company and she said on the vm that they had been trying to reach me or my husband and we have never received any correspondence or phone calls prior to today. Plus they called several of my family members who have no idea what this is about. I looked up the "charge" and it's with a bank that we have never used in NY (we live in Ohio) and have never owed anyone the absurd amount of money they are trying to scam from us.

  

  Business Response

  Date: 08/20/2025

  
  Thank you for bringing this matter to our attention.
  Orion Capital Solutions is a third-party collection agency located in New York and is currently servicing this account on behalf of our client. According to our records, the initial notice of placement (MVN) was mailed to you on July 30, 2025.
  As required under the Fair Debt Collection Practices Act (FDCPA), we attempted to contact you directly using the information provided with the account. After multiple unsuccessful attempts and no response, we initiated permissible location efforts by contacting third parties for location information only, which is expressly permitted under federal law. At no time was any information regarding the debt disclosed to any third party.
  If you believe that this account is not valid or that the debt does not belong to you, you may submit a written request for validation/dispute, and we will promptly provide all supporting documentation from the creditor.
  We take all consumer concerns seriously and want to resolve this matter as quickly as possible. For further assistance, please contact our office at ###-###-####, Monday through Thursady, 9:00 a.m. – 6:00 p.m. EST. and Friday 9:00 a.m -6:00 p.m. EST
  Sincerely, Orion Capital Solutions Phone: ###-###-#### Email: **************************************
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  

• Initial Complaint

  Date:08/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting phone calls from different area.codes and numbers from which if it’s not a number I know I won’t answer or send to voicemail. No voicemail has ever been left. One day after multiple calls I picked up the person just started asking questions before identifying themselves even when asked… that’s when I ended called. They then called my son who called me… I then called them back and said I would address the issue with them the following week as I was on a mission trip.. the agent on the line kept saying this needs to be taken care of today and kept pushing and pushing the issue EVEN after I said we will discuss when I get back from my mission trip he was relentless so I hung up again. They said they sent an email to my husband we checked ALL email boxes and nothing from Orion. Any debit communications need to be sent to us via mail… email is too unreliable and if it goes to junk and looks to be spam I don’t open it. All communication with my family members is too stop. Contact me and my husband by mail with proof of debit and legal rights to it.

  

  Business Response

  Date: 08/19/2025

  
  BBB Response
  Orion Capital Solutions Date: August 19, 2025
  BBB Complaint ID: ********
  Thank you for bringing this matter to our attention and giving us the opportunity to address your concerns.
  First and foremost, we sincerely apologize for any frustration you experienced as a result of our attempts to contact you. It is our policy to treat all consumers with professionalism and respect, and we take your concerns very seriously.
  We understand you did not recognize the numbers from which we attempted to reach you and that no voicemail was left. We also understand that when you did speak with a representative, you requested that the matter be addressed at a later time, but the representative continued to press the issue. We apologize if the tone or manner of that interaction came across as disrespectful or persistent beyond what you felt was appropriate.
  Please be assured that we have:
  •
  Ceased all phone communication with your family members.
  •
  Updated your account(s) to reflect that all communication should be directed only to you and your husband.
  •
  Noted your request that all communications, including any validation of debt and proof of legal ownership of the account(s), be sent via U.S. postal mail rather than email.
  We will mail the required written validation information to the address associated with the account and will ensure no further email communications are sent.
  We appreciate you bringing this to our attention and allowing us the opportunity to correct it. If you need to update your mailing address or have any additional concerns, please contact our Compliance Department at ###-###-#### or ***************************************
  .
  Sincerely, Orion Capital Solutions
  3221 Southwestern Blvd Suite 242
  
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company attempted to contact with me regarding 2 debt accounts. The people whom I spoke to were extremely rude, disrespectful, and outrageously cruel. How a company can claim they are respectful when they insulted me over and over, calling me a liar numerous times, and unwilling at all to try to work with me. I want no further contact and a demand that they do something about their employees. No one should be treated the way they treated me!

  

  Business Response

  Date: 08/19/2025

  
  Thank you for taking the time to share your concerns. We sincerely apologize for the negative experience
  you described. Orion Capital Solutions is committed to treating all consumers with dignity and respect,
  and we take allegations of rude or inappropriate conduct very seriously.
  Please know that we have reviewed the details of this matter and have opened an internal investigation
  into the interactions you referenced. We will address the conduct of the representatives involved and
  take any appropriate corrective action in accordance with company policy.
  In addition, we have honored your request for no further contact and have updated your account(s)
  accordingly. You will receive no further communication from our agency regarding these accounts.
  We appreciate you bringing this matter to our attention and allowing us the opportunity to address your
  concerns. If you would like to provide any additional details related to the interaction or have further
  concerns, please feel free to contact us at ###-###-#### or ***************************************
  We are happy to provide validation of the account and address any additional questions you may have.
  Sincerely,
  Orion Capital Solutions
  
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

   

  Customer Answer

  Date: 08/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do want to know the outcome of this investigation to make sure it was handled seriously.
  
  Regards,
  
  *********** ********

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call today from an area code local to me: ###-###-#### only it wasn’t someone from my area. Per the voicemail is was someone named Kaitlyn J***** who was calling me for my location. The phone number left in the voicemail was: ###-###-####. She did not state where she was calling from and I had to look it up. The call was from Orion Capital Solutions according to google. I have never heard of these people nor have I received anything in the mail stating I have a debt with them. They are also contacting my family members and that’s embarrassing.
  The solution:
  Stop contacting my family members and people close to me.
  If they purchased the debt then they should have all my information
  A debt validation sent in the mail
  Stop calling me and have all communications written

  

  Business Response

  Date: 07/16/2025

  
  Orion Capital Solutions, LLC acknowledges receipt of the consumer’s complaint submitted via the Consumer Financial Protection Bureau.
  On July 3, 2025, calls were placed to the consumer in an effort to obtain location information. We understand the consumer's concerns regarding third-party contacts and voicemail content. The account has been notated accordingly, and we have ceased all third-party contact efforts.
  In response to this complaint, we have requested the validation of debt and supporting documents from our client and will mail them to the consumer upon receipt.
  Additionally, we have updated the account to reflect the consumer’s preference for written communication only, and all future contact will be handled by mail.
  We appreciate the opportunity to resolve this matter and remain available should the consumer need further assistance.
  Compliance Department Orion Capital Solutions, LLC **************************************
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ken S******* and this “business” have been RELENTLESS in contacting numerous people associated with me in order to collect information. These individuals contacted are phone numbers collected via unauthorized and illegal practices . These numbers were acquired ILLEGALLY and are beyond harassment to the individuals contacted. I have never been sent any notice via mail or email. If this company does not stop its predatory practices., I will be taking legal action! I have no debt on my credit report and they have called multiple associates, MULTIPLE times. Remove me and any alleged associates from this contact list!

  

  Business Response

  Date: 07/01/2025

  
  Thank you for your feedback. We take all consumer concerns seriously and are committed to ensuring that our communication practices comply with all applicable laws and regulations.
  Our records indicate that an initial notice regarding this matter was sent to **** ***** on January 27, 2025. This notice was sent in accordance with the Fair Debt Collection Practices Act (FDCPA).
  We understand your concerns about calls to third parties. Please know that our office does not disclose the nature of any account when speaking with individuals other than the consumer. Contact with third parties is permitted under federal law for the sole purpose of obtaining or confirming location information.
  That said, we take your concerns seriously and have removed all phone numbers associated with your account from our active call list. No further contact will be made to you or any associated parties at this time.
  If you believe this matter involves an error or would like to dispute the debt, please feel free to contact us directly at:
  Orion Capital Solutions Phone: ###-###-#### Email: **************************************
  We are happy to provide validation of the account and address any additional questions you may have.
  Sincerely, Orion Capital Solutions Phone: ###-###-#### Email: **************************************
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  3221 Southwestern Blvd Suite 242