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Business Profile

Insurance Companies

Kingstone Insurance Company

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reaching out as we had a clogged line in the inside of our home where the plumber pulled out baby wipes (a large bag full) Claim Number ********** - We hired a public adjuster who has contacted Kingstone since September many times and has yet to get a response. Kingstone sent an independent adjuster who has advised us weeks ago he sent his report in. We have tried to contact Kingstone ourselves and have not gotten a response. We are only seeking a resolution to getting paid for a claim that is legitimate. The fact that we can not get a response after having our adjusters office call and email countless times is an absolute disgrace.

    Business Response

    Date: 11/29/2023

    Thank you for your inquiry. This complaint was received today (November 29th) and immediately escalated to our claims manager who responded within a half hour informing me that the claim was paid and closed on November 21st. The claim was handled timely and properly. 

    Customer Answer

    Date: 11/30/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    Our public adjuster had sent us multiple emails that they had sent the assigned kingstone adjuster with no response to date (11/30). Please respond to our public adjuster as we have not received an estimate or payments. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

    Business Response

    Date: 11/30/2023

    The claim has been paid. If there are additional items to discuss, ******************** should call and ask to speak to our claims manager. The insinuation that we don't answer phone calls or return emails is simply not true and unsubstantiated from a review of your file. 
  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After sending pictures of the leak and an invoice for repairs, the company representative assured me that a check for the repairs is being mailed out. But the check hasn't been issued at all since May 2022. Now that representative is not replying to my voicemails and emails at all.

    Business Response

    Date: 11/02/2022

    The complainant filed a claim against our insured's policy. We investigated the claim and determined that Bay ***************************** is responsible for all maintenance of plumbing pursuant to the relevant provisions of the condominium association bylaws. We tendered the matter to *** *****************************.

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