Business ProfileforNetwork Recovery Services Inc.

On 12/19/22, I had an annual well visit at *********************/Queens (***) located at ***************************************************************************************. This visit is covered 100% by my primary insurance with no co-pay required as it is a part of my benefit package. After the visit, I was billed a $25 co-pay. I reached out to the practice on 3/22 & 4/21 explaining I was charged a co-pay in error and outlined the reasons indicated above. On 4/21 I received a response from the practice indicating that it was being looked into. I was never contacted beyond this date by anyone.On 5/30 I received a written letter dated 5/23 from Network Recovery Services (NRS) with a notice of DEMAND FOR PAYMENT. The letter clearly outlined THIS IS A COMMUNICATION FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT.This notification was confusing and concerning given the diligent attempts I made to the practice to gain clarity on the charges which is within my patient rights. The ***************** taken would present a potentially devastating impact on my credit score and financial stability in an already fragile economic climate. On 5/31 I spoke with NRS regarding the ******************** over the letter received, despite the outreach attempts I have made. I was told my claim was submitted to their department as standard procedure and recommended I follow up with the office. It also revealed that they are not a collection agency and my credit score would not be impacted despite the standard language used in their billing letters. They admitted that the language used is alarming.This lack of clarity, follow-up & practice places undue stress on the consumer & compromises their health and well-being. I am disputing the current charges and would like an investigation launched into ********** internal controls of monitoring, communication & billing practices which present as deceptive & unfair business practices, negatively impacting the consumer.