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            Business ProfileforRadiant IPTV

            TV Stations

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            10/7/2015

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/22/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I have had a subscription with Radiant IPTV for about 6 years now. From about July 2023, even though I had paid for my Subscription through December 2023, I could not watch anything because recordings weren't recorded properly, and live tv would constantly stop. When I called Radiant about it, the customer service representatives just said they will fix it, but they never did, even after calling Radiant multiple times. I tried to ask to speak to the managers, or any executive to explain the problem, yet I was always told that there manager is busy or in a meeting, and never connected to them. Radiant also started calling me and harassing me from August 2023 to renew my subscription, even though my subscription was valid through December 2023. I didn't want to renew but after constant calls from Radiant and promises of services being better with a new subscription, and taking into consideration that I have been with Radiant for the last few years, I renewed my subscription on November 16th. When I renewed my subscription, I was told I will get the new box within 5 days. I didn't. It took over a month, of constant calling asking to talk to Radiant mangers, and never being connected to them, when I finally got the box on December 18th. I called Radiant to set up the box, Radiant helped me set up the box, and then from Dec. 19th morning the box stopped working. I called Radiant back, explained the situation, and Radiant said they sent a defective box. I didn't want to deal with Radiant anymore, or there lies or false promises so I asked for a refund. The customer service representatives constantly said they can't allow it and don't have authorization for it. I asked again multiple times to be connected to the manager or CEO or there higher up. And again I was denied. I still cannot watch anything, even though I paid $220 for a new subscription, and not to mention I lost money from my previous subscription, as I couldn't watch anything from July 2023.
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            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ahmed R

            1 star

            09/06/2023

            This business has no customer service at all and no loyalty to its customers. They will keep calling you to renew your service months before its due ( in my case it started 8 months earlier). If you do not agree they will disconnect your service and then you have to call them. Their business license should be revoked.

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            BBB Serving Metropolitan New York

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