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Business Profile

Freight Forwarding

Fast Track Express & Cargo Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 265 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to purchase the same items 2 times from two separate stores. Each time it shows as picked up by Shipping partner Facility, it has not been delivered. It went from being delivered on 4/22/24 at 8:43am to departing facility 4/22/24 at 10:43am. This should have been the only update from them. but it goes back and forth with switching from delivered to departing since. It appears to be that someone is playing around and not actually delivering them to ***** I am ****** irritated at the fact that no one is resolving this issue.

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase transaction: 2-19-24 Business that was provided: shipping Nature of dispute: I still have not recieved my package Has business tried to resolve issue: I have called business several times but no one answers Tracking number ************************** (partnered with *****

  • Initial Complaint

    Date:04/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Where's my package? The info. I obtained from **** says;Departed Shipping Partner Facility,**** Awaiting ********************** March 19, 2024 7:42 am Shipping Partner: FAST TRACK EXPRESS ****The tracking no. given to me by **** is: ************************** This is my second attempt to get any info. from FAST TRACK EXPRESS **** Please give me any info you can on where my item is and when delivery is expected. Thank you. ***.

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package and it got transferred to ***** It says:Departed Shipping Partner ************** Awaiting Item JAMAICA, NY ***** March 8, 2024, 5:37 *********** Partner: FAST TRACK EXPRESS INC.Current day is 3/19/2024 and It has not updated at all. I had ordered about 6 items and have yet to get them. I was supposed to get them, between 3/12-3/18 and nothing. Please let me know what the hold up is because I really need my items

  • Initial Complaint

    Date:03/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an item off Aliexpress on Feb. 20th 2024. It was shipped out on the 25th with Fast Track Express as their shipping partnef. Thus far it has been constantly back and forth at ********* **. for over 2 weeks departing over and over with absolutely zero movement. It's been nearly an entire month since it shipped. I paid too much money to have to wait soooo unGodly long for this. I paid $140 for this item. It's now March 18th. Fast Track Express name and service is one big fat lie! This shipper is the fracking worst shipping service in the world!

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some stuff from dh gate in mid February and several of the items have been sitting in Jamaica ** at fast track express. This place is a scam also none of their phone numbers are in service. I've emailed them and no one has ever gotten in touch with me.

  • Initial Complaint

    Date:02/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package from 23jerseys.com on January 27, 2024, and they used this shipping service to send the items. The items shipped on February 1, 2024, but keep bouncing from departed Fast Track Express to arrived at Fast Track Express and has for the last 3 weeks. This seems to be the same issue a lot of other people are having. I am just worried that Fast Track Express and the merchant are a partnership for scammers.

  • Initial Complaint

    Date:02/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 14 days ago an package never moved from Jamaica **. Shipping company listed as Fast Track Express. Im afraid this is a scam/fraudulent company. Seeking package or refund.

  • Initial Complaint

    Date:01/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from poisus on January 13, 2024. Since that time my package says On Its Way to **** Departed Shipping Partner Facility, **** Awaiting Item ***************** January 18, 2024, 11:46 pm Shipping Partner: FAST TRACK EXPRESS INC.Arrived Shipping Partner Facility, **** Awaiting Item ***************** January 16, 2024, 11:11 pm Shipping Partner: FAST TRACK EXPRESS INC.Departed Shipping Partner Facility, **** Awaiting Item ***************** January 15, 2024, 9:31 am Shipping Partner: FAST TRACK EXPRESS INC.Arrived Shipping Partner Facility, **** Awaiting Item ***************** January 15, 2024, 7:31 am Shipping Partner: FAST TRACK EXPRESS INC.Picked Up By Shipping Partner, **** Awaiting Item ***************** January 15, 2024, 5:31 am Shipping Partner: FAST TRACK EXPRESS INC.Shipping Label Created, **** Awaiting Item ***************** January 15, 2024, 3:31 am.I just want my package. Why does this company keep getting used with such bad service! Your order ****************** Tracking Number*************************** Peakcue Pte. **** added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.ShipperOther Tracking number9************************* Shipping statusShipped If you have questions about the shipment, please contact ******************* Seller Peakcue Pte. *********************** ***********************************

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a package on 11/24/23. The package tracking number is **************************. I should have received this package a long time ago. It is now 2 months and this is unacceptable.

Fast Track Express & Cargo Services Inc. is NOT a BBB Accredited Business.

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