Business ProfileforNutropia, Inc.

On 6/24/22, I purchased a "package" from Nutropia, meal service delivery company, 60 days of meals (3 meals/2 snacks/day) to be ordered at my convenience. A charge of $1500 was made to my Amex card, I never ordered and did not receive any meals. In July of 2022, 21 unauthorized $1500.00 charges totaling $31,000. 00 were fraudulently charged to my ******************************'s owner, *****************************, through phone calls/text messages/emails, assured me full refund. However, he lied about refunding the money, stating he was sending certified check, a driver delivering check, Square refunding and more. Delaying, blatantly lying and scamming. I contacted AmEx. AmEx mismanaged claim, no resolution over a year (total of $6,778.02 interest has accrued to date). Nutropia has history of engaging in similar fraudulent activities with others, including patients.I implored the Better Business Bureau to both demand **************** conduct a thorough investigation and facilitate a prompt resolution of my claims. Attachments: transaction receipts, communication records with ***************************** 1. that these charges were unauthorized 2. that I did not use this service, and 3. his admittance that the money should be refunded.4. Detailed communication with Amex substantiating that Nutropia was a bad actor, committing fraud and they did not act in a timely manner.I am making a claim both against *********************************, owner of Nutropia and **************** for the mismanagement, not abiding by the contract to cover fraudulent payments and not removing charges and interest promptly.While I have a platinum card and a longstanding Amex cardholder, who pays in full monthly for over 20 plus years. Amex has not been helpful, and, in fact, I believe they have been negligent allowing so much time that the company folded in spite of the numerous efforts and documentation we provided them and despite the fact that there are several other substantial claims against this company and owner.