Business ProfileforLiteMirror, GMM Inc

I am a client of ************** Dressage, a private training barn in ********, **, working under *********************************, who is a well-known dressage trainer in her own right and also the Dressage Coach for the ******** Equestrian Team. In July 2022, we the members of the barn decided to pool our money and purchase mirrors for our outdoor training arena. LiteMirror, on its website Arena Mirrors page, represented itself as a lighter weight option to regular mirrors, highlighting their product installed in outdoor arenas similar to ours.When we made the initial purchase, it was based on the information on their website, and direct conversations with them about our intended outdoor use of the product. At the time, and to this day on their website, they recommend outdoor protective screens, but at no point did they indicate that screens were *required*. Moreover, on their Arena Mirrors page, they show 2 photos of outdoor Arena Mirrors, NEITHER with a screen. In late July, we ordered 5 mirror panels (#*****), which were installed in August 2022 by a reputable contractor modeled on LiteMirror examples.After 6 months, the LiteMirrors became unusable. In winter weather, they completely shredded in the wind, with strips tearing and ripping off during winter rainstorms. We notified LiteMirrors by email on 2/9/2023, and on 2/14/2023. Their response was that a) it was our fault because we had failed to buy their protective screens and b) accused us of having taken a knife to our own mirrors and c) that we threatened them.We have tried to settle this amicably. After several attempts on my part, our trainer contacted them again in early March and politely requested a full refund of the cost of the mirror panels and shipping. Total expenditures on our part were: $2375 for 5 panels of 60x72 mirrors, shipping of $325 (+ labor & materials). They responded with yet more threats and rudeness.We seek your help in redressing this situation,************** Clients