Complaints

This profile includes complaints for Print Scan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Print Scan

  958 S Broadway Hicksville, NY 11801-5019

• 

  Print Scan

  247 W 35th St New York, NY 10001-1908

• 

  Print Scan

  21 Pulaski Rd Kings Park, NY 11754-2530

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint concerns a duplicate payment caused by a website error during my background check order with Print Scan.I placed an online order for a background check through Print Scans website and paid $95. During checkout, the website would not allow me to select the mailing option for tamper-proof hard copies of the results. After submitting the order, I contacted Print Scan and was informed that their system does not allow mailing to be added retroactively and cannot modify an order once scheduled.I was told that the only way to receive a mailed copy was to schedule a new appointment, pay again, and be fingerprinted a second time. I then paid $222 for a second background check. Print Scan confirmed via email that our system does not have the capability to revise an order and the only way to obtain a hard copy is to schedule a new appointment.This situation resulted from a technical limitation or website malfunction, not from user error. Because of that, I am requesting a refund of the original $95 charge or, alternatively, written confirmation that the second payment was required solely due to the systems technical limitation.Supporting documents include payment receipts, email correspondence acknowledging the system restriction, and a screenshot of the shipping page referenced by Print Scan.

  Business Response

  Date: 11/07/2025

  Upon researching this claim, we are unable to validate that there was any sort of technical issue on our website that would have caused *** ****** to be unable to select the mailing option during her initial order. Selecting a physical tamper-proof copy of the background check is one of the available options, next to the email-only version. Our system does not allow orders for *** background screening to be modified once fingerprints have been submitted, and our team correctly advised *** ****** that changing her delivery method post-submission was not possible, and that the only way to proceed was with a new order where the desired delivery method was selected up front. Our system also does at several points prior to checkout state that alterations to a completed order are not possible, and that no refunds will be issued due to errors on the applicant's side. Regardless, we have chosen to make a one-time courtesy refund to *** ****** of $95 for her initial order to compensate for the inconvenience, and we thank her for her prompt communication regarding this issue.

• Initial Complaint

  Date:03/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Printscan says they are *** approved but there is no I fo identifying them on the fingerprint cards so the *** will not accept it.

  Business Response

  Date: 03/20/2024

  Hello,

  ******* is claiming we didn't complete the information correctly on the fingerprint cards he received. PrintScan is listed as an *** Approved ********* on the *** website listed here:*********************************************************************************************************************. Although, it is not required for anyone to be an approved *** ********* just to complete fingerprint cards for someone, which is a service we have been offering for close to 20 years. PrintScan had their information printed on the back of FD-258 cards for many years, until we were specifically requested to remove the information. There is no where on the card that requires any information pertaining to who captured the applicants fingerprints, except the signature of the official who captured the fingerprints, which is clearly on the fingerprint card ******* received.

  Attached is the entire email chain between PrintScan and *******. He said we didn't put our company name under "employer field" on his card. PrintScan is not *******'s employer therefore our information does not go there. ******* is not eligible for a refund. Please also see detailed instructions on how to fill out a fingerprint card directly from the ***: **************************************************************************************************************************************************************************

  Please let us know if you have any questions.

   

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Printscan's reply is saying that I am saying this. I am not the one asking for the information,  the *** is asking for this information and printscan said they will not provide it. In the letter from the *** the *** is asking for their signature to be legible and or employer of the official who took the fingerprints. I forwarded this response from the *** to printscan. I paid and requested *** fingerprint cards which is a service they advertise. The *** is asking for more information or a legible signature in order to use the cards provided by printscan. Printscan is refusing to correct or provide the information required by the *** meaning the service I paid for is no good. Again the *** is asking for this information,  it is not me as claimed by Printscan. Once again, here is the response from the ***, not me.

  ** ************************ ****
  
  *********************************************************
  
  ***** ****

  **********************************************

  ***********, ** *****

  RE: Voluntary Appeal File (VAF)

  Dear ******************:

   The ***'s Criminal ******************* Services (CJIS) Division received your clients,

  *******************************, Voluntary Appeal File (VAF) request. Unfortunately, your clients requestcould not be processed. The fingerprint card provided did not reflect required information:

  Name, Date of Birth, Signature of Person Fingerprinted, an ****************** Identifiernumber along with the legible signature of the official taking the fingerprints, or the agencys identifying information along with a legible signature of the official taking the fingerprints. Therefore, no further action will be taken on this VAF request until a sufficient VAF application and fingerprint card are submitted 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 03/21/2024

  It appears the reason for rejection is the fact the ****************** Identifier / agency's identifying information is missing since the signature is clearly shown on the fingerprint card. PrintScan is a fingerprinting company that provides the service of fingerprints. We do not have an **** The *** is specific to the agency that requested ******* be fingerprinted so when the fingerprint cards are processed the background results will go to the agency requesting them based on the ***#. It appears the reason they cannot be processed is because they do not know who to disseminate the results to because the ***# is missing from the fingerprint card. As per the description of *** attached, "If you do not have an *** ******* you can contact your NCIC Control *********************** and an *** ****** will be assigned to your agency.  **************** should contact their *************** Coordinator to obtain an *** ******." ******* needs to reach out to whoever requested his fingerprints to obtain the correct ***# to submit his cards correctly for processing. This has nothing to do with PrintScan.

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The *** requested my fingerprints. No third party is involved. The *** rejected the card as shown in the letter from the ***. Printscan provided the card and printed the signature so tiny that it is not legible as stated in the letter from the ***. Once again, it has nothing to do with me. The *** rejected the *** fingerprint card I purchased from printscan rendering the product worthless. Printscan refuses to do a simple reprint with a larger, legible signature as requested by the *** in the letter provided. In bold letters the *** asks for the info they need. Printscan.com is making assumptions and attempting to tell us what the *** "needs" and how it it differs from what printscan provided even though the rejection letter from the *** clearly outlines what is required.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:05/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The phone number on PrintScan's website ************* is incorrect. It connects to another company that provides similar service called Identogo.

  Business Response

  Date: 05/05/2023

  ************ is a number directly to PrintScan. When you call there is a message prompt that says listen carefully as our menu options have changed:

  ** / *************'s Identogo fingerprinting press - 2

  TSA Precheck / TWIC - 3

  Mobile fingerprinting / Appointment Scheduling - 4

  Technical Support - 5

  Sales - 6

  ********** Live Scan - 7

  All other inquiries - 0

  The individual is not listening to the menu prompts, and pressing 2 which redirects to Identogo.