Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a WWF action figure for my grandson on June 26 and when it didnt show up I called ringside they said it will be in August it never showed I call numerous times and left messages on customer service line. They only answer calls for new orders and never call back.I called 09/09/24 and they said the action figure wouldnt be ready until November so I immediately asked for a refund and was told they would refund me 35$ and email confirmation. They did not do either.

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 14th of January 2024, I paid $128.38NZD for a *********************** and ******************* WWE figures, including 21 day ***** postage to ** as advertised on the website and the option selected for shipping. The product was not available for shipping and was delayed until end of February. From the ***** website details I was given the package was with them on 27th February 2024, to date this package has not arrived. I have followed up with Ringside Collectibles, have requested a refund, have followed up with ***** and requested a refund from them, but ehy say only Ringside collectibles can do it. The package arrived in ** on 8th March and was at a local post facility until 15th March, where it has gone to *********, ***** and back to ********* where it has been sitting since 30th May, 2024. This was for my son's birthday in April. I have requested a refund and been completely ignored, there has been no support or assistance from Ringside collectibles.

  Business Response

  Date: 06/27/2024

  Customer placed a back-order on 1/12/24. Shipped on 2/27/24 when the product came in stock via the method the customer selected.
  Tracking shows a ton of back and forth of the package as shown below.
  As stated on our website ***** does not accept claims to be put in for the shipping method the customer choose so we could only issue a refund if the package was returned to us which it has not been. Customer is upset at ***** and taking it out inappropriately on us.

  Tracking history:

  30 May 202415:47
  
  Item processed at facilitySydney, *********
  
   AUSTRALIA POST
  Is my package stuck in transit?Is my package stuck in customs?
  29 May 202406:12
  
  Item processed at FacilitySydney, *********
  
   AUSTRALIA POST
  29 May 202405:49
  
  Scheduled for despatchSydney, *********
  
   ********* POST
  29 May 202405:49
  
  Item processed at facilitySydney, *********
  
   ********* POST
  28 May 202415:13
  
  In transit to next facility in ****** ***
  
   ********* POST
  28 May 202414:21
  
  Item processed at facilitySYDNEY ********
  
   ********* POST
  24 May 202411:33
  
  Item processed at facilitySydney, *********
  
   ********* POST
  24 May 202411:33
  
  Scheduled for despatchSydney, *********
  
   AUSTRALIA POST
  22 May 202417:20
  
  Item processed at FacilitySydney, *********
  
   ********* POST
  20 May 202412:51
  
  Item processed at FacilitySydney, *********
  
   AUSTRALIA POST
  17 May 202401:44
  
  In transit to next facility
  
   ********* POST
  16 May 202420:33
  
  Item processed at facilityMELBOURNE ***
  
   ********* POST
  15 May 202419:17
  
  Item processed at FacilitySydney, *********
  
   ********* POST
  15 May 202411:51
  
  Item processed at facilitySydney, *********
  
   AUSTRALIA POST
  15 May 202411:51
  
  Scheduled for despatchSydney, *********
  
   AUSTRALIA POST
  15 May 202402:42
  
  In transit to next facility in ****** ***
  
   ********* POST
  14 May 202423:02
  
  Item processed at facilitySydney, *********
  
   ********* POST
  14 May 202418:49
  
  Arrive at the place of destination
  
   CHINA POST
  07 Apr 202409:49
  
  Delivery to carrierShanghai
  
   CHINA POST
  02 Apr 202407:41
  
  Departed from sorting centerShanghai
  
   CHINA POST
  01 Apr 202412:03
  
  ExportedShanghai
  
   CHINA POST
  01 Apr 202412:02
  
  Export customs releaseShanghai
  
   ***** POST
  01 Apr 202409:17
  
  Send to export customsShanghai
  
   CHINA POST
  31 Mar 202421:26
  
  Arrived at the sorting center and will be sorted soonShanghai
  
   CHINA POST
  28 Mar 202419:06
  
  Departed from sorting centerGuangzhou, *********
  
   CHINA POST
  28 Mar 202418:59
  
  Arrived at the sorting center and will be sorted soonGuangzhou, *********
  
   ***** POST
  28 Mar 202411:20
  
  Export customs releaseGuangzhou, *********
  
   ***** POST
  25 Mar 202413:11
  
  Landed in *****
  
   ********* POST
  25 Mar 202402:29
  
  International arrival - awaiting clearanceGUANGZHOU (**), *****
  
   ********* POST
  25 Mar 202402:29
  
  ****** in *****
  
   AUSTRALIA POST
  22 Mar 202414:45
  
  Flight departed
  
   AUSTRALIA POST
  21 Mar 202422:49
  
  Flight departed
  
   ********* POST
  20 Mar 202418:41
  
  Item has been handed over to the air carrier
  
   AUSTRALIA POST
  18 Mar 202422:16
  
  ??????
  
   CHINA POST
  18 Mar 202418:07
  
  Cleared and awaiting international departureSydney, *********
  
   ********* POST
  18 Mar 202418:07
  
  Departed from Overseas Export Exchange Bureau
  
   CHINA POST
  18 Mar 202402:25
  
  In transit to next facility
  
   ********* POST
  18 Mar 202401:53
  
  Item processed at facilitySYDNEY ********
  
   ********* POST
  17 Mar 202416:40
  
  In transit to next facility in ****** ********
  
   ********* POST
  15 Mar 202423:12
  
  Item processed at facilitySydney, *********

  Customer Answer

  Date: 06/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] I looked up the site and have attached the shipping options for you to view. I paid for ******************* Saver (Zone D), it is not mentioned taht you cannot claim for this shipping method.

  I am frustrated with the lack of help and basic customer service. In reading customer reviews other people have been refunded with similar issues, ***** state that only Ringside can contact them in regard to the order and the shipping. They could have called ***** and ensured delivery, but we have had no help. 

  The package was in ** and was sent back to ***** and *********, it has the incorrect address - or so I was told by NZ post. This is a fault by Ringside. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 07/02/2024

  Customer is not understanding. ***** does not accept claims for the service level they selected.
  We cannot contact the postal service of every individual country in the world.
  If the package is returned to us a refund only then could be issued.

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]Business does not understand they have a moral and ethical obligation to assist, as per documentation provided, they have issued an incorrect address, ***** email says that they need to contact *****. TThis could be dealt with easily if Ringside collectibles rang *****, as such a large customer of ***** I would expect them to be able to make a phone call. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:04/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damaged products. Now refuse to ship to people with my last name tried to order though my mom for grand kids would not ship to new address.what a joke

  Business Response

  Date: 04/08/2024

  No order number referenced. The last order was 5 months ago in December of 2023 which had been canceled and fully refunded.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought $100 worth of action figures in August (7 months ago) I used Ringsides Free Shipping option. ***** delivered my package to the incorrect address and provided proof of it being delivered to the wrong address. Ringside asked me for a picture of my home to show the correct address. I provided it. Apparently ***** denied the claim that ringside issued and ringside refused to refund me. So Ringisde kept my money (over $100) and I got nothing. Mind you Ive spent thousands of dollars on their site over several years and they still wouldnt refund me. I will never do business with them again. Buyers beware.

  Business Response

  Date: 02/05/2024

  As the customer themselves stated we filed a claim on the customer's behalf with ******
  ***** denied the claim. Customer is angry at ***** and blaming us despite ** attempting to help them.
  We shipped out the goods ordered and incurred the shipping costs so we did everything appropriate on our end.

  Customer Answer

  Date: 02/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Ringside did not do everything on their end. It is their responsibility as a company that offers free shipping to make sure the customer is taken care of. I did not receive my order and ringside got my money. I should be either refunded or sent a new order. Terrible business practices from Ringside Collectibles. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

• Initial Complaint

  Date:12/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My two orders were supposed to be shipped out mid December as the pictures show on their ad. I get two emails saying it will be ******* which, is after Christmas also. This is false advertising. I'd like a full refund.

  Customer Answer

  Date: 12/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:06/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The figures that my son wanted went missing and cannot be found

  Business Response

  Date: 06/05/2023

  We do not control any of the carriers ***** & ****** who are responsible for packages in transit and they do occasionally lose packages. If you selected a service level that accepts claims we can file a claim with the carrier on your behalf.

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 12, 2022 I made a purchase ***** for multiple items. Ringside sent tracking information on 12/22/22. On 12/23/22 the package stated delivered by ***** 10:54AM. There is no activity from my security cameras at or around that delivery time. On 12/26/22 I contact ***** and Ringside. When spoke with representative from Ringside. He told me to wait for the results from ***** then call back to file a claim. The investigation from ***** took 8 days. I was told the delivery scan was 180ft from my home. The time the picture was sent doesn't match the delivery time stamp either. They are classifying the package lost. I then contact Ringside as instructed with the information I was given. For whatever reason ***** denied the claim. I requested Ringside file a appeal on my behalf. That is what the escalation team from ***** told me. Ringside refused to and continue to tell me to file a police report. I made 4 attempts to resolve this through written communication. They refuse to help. ***** insurance policies doesn't allow them to pay me. So I have no choice but to contact the BBB for a resolution. ***** tracking #************ please contact ***** to collaborate my story.

  Business Response

  Date: 01/18/2023

  This package was shipped on 12/22/22 via the method the customer selected of ***** Home Delivery.
  Tracking shows it was delivered the very next day on 12/23/22 as shown below.
  Date Time Location Activity
  12/23/2022 10:54 AM ************, ** Delivered
  Left at front door. 

  Customer contacted on 1/3/23 claiming they didn't get it so we filed a ***** claim on their behalf.

  On 1/6/23 ***** denied the claim stating, "Package was delivered properly".
  Customer then did a paypal claim against us.

  
  We are obviously not responsible for lost or stolen packages and have zero control over the carriers or their claim decisions.

  If customer thinks someone stole their package they should file a police report.

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have no legal power as the reciever. The business is 100% responsible for resolving this matter to my satisfaction. I paid to receive my items which I didn't. I didn't pay just to have them shipped. Do to the term and conditions set between ***** and the shipper I'm not entitled to any additional information to provideto the BBB. The case for ************ is open. When I receive confirmation of a second claim being filed. I'll be satisfied. Like I stated when filing the second claim inform ***** of the discovery information in the notes. The photo isn't of my home and it was delivered on the wrong street 180ft away. If Ringside fills their item was stolen before I received it once again the responsibility falls on them. They're doing the minimum to resolve this matter.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 01/23/2023

  We have zero control over any carrier. ***** denied the customer's claim. Customer has unrealistic expectations.

  If they think the package was stolen they should file a police report.

  Customer Answer

  Date: 01/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   In matters of insurance claims and decisions an appeal is a reasonable request. Per terms and conditions only the shipper can file one. Ringside is being unprofessional and unreasonable. I'm sure if they were forced to return my money they'd file a appeal today without hesitation. ***********************

  
  
  
  
   
  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 figures from ringside collectibles 12/13/2022. When I realized one of the ordered items was on backorder and would cause the oother three of my daughters items to come late I emailed them 12/13/2022 and12/14/2022. I never got any response. My wife called today, 12/15/2022 and they said the whole order was canceled because I am banned from buying from them. They also said they would have a manager call back after their lunch about 4 hours ago as I am writing this letter. They banned me due to a misunderstanding of their policies after they sent me a broken and opened item. I explained to them that my disability causes me to have a hard time understanding things, they said they didn't care, and it didn't matter. I went and also reported the to the department of justice for the *** since it is illegal to reuse service to somebody due to their disability. They still have my money, none of it was actually refunded. I would like the one Malakai black figure removed from the order and refunded so the other figures come in that I have paid for and not yet received. I would also like this ban lifted so I can just drop all these reports and continue on with my life.

  Business Response

  Date: 12/18/2022

  This order was fully refunded.

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They will not sell to me so, they are discriminating against my disability and will not have their higher up who can fix it email me. I will never do business with these people again. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************