Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed upon a lease they had me sign the papers ran my credit. Then they told me theyll have the car ready next day. Then called me the next day that need additional $1700 for the car and refused to send me the agreed upon lease. They refused me the car after we signed the contract

  Business Response

  Date: 08/30/2023

  Good morning.  As I look at our records, it shows that we were able to honor the deal and ************** is happy.  Thank you 

  *********************, General Manager

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge an urgent complaint against Millennium Hyundai for their inadequate service and disregard for my well-being. On July 19, 2023, my car stalled on a parkway and had to be towed to Millennium Hyundai for repair. This incident comes after a previous recall service in March, where the car was also subjected to a similar stall, resulting in a ten-day repair process, which was diagnosed as a recall issue and was covered by Hyundai.Despite having my car back and "fixed" in April, my car has once again stalled, and it has been a distressing 12 days, with no diagnosis provided by Millennium Hyundai. This has left me without transportation, and as a 60-year-old individual with health issues and living alone, I have no direct assistance to rely on. In my desperation, I escalated the matter to the consumer services department, only to find out that the service people are not returning any calls from the Hyundai National Consumer Affairs case manager.Given my circumstances, I am in dire need of my car being diagnosed immediately so that I can secure a loaner or rent a vehicle. Regrettably, Hyundai's policy for covering a rental vehicle only applies if the repair is due to something under warranty. The service person at Millennium Hyundai has hinted that the issue will probably be covered by the warranty, just like the first time it occurred. However, they are reluctant to provide an official diagnosis in writing until they have examined the car, which was not even looked at yet.I must stress that I cannot afford to wait any longer for a diagnosis and subsequent repair. As the situation stands, I would have to borrow money to rent a car, with the hope of being reimbursed later, which is not a viable option for **** am formally requesting that Millennium Hyundai expeditiously diagnose the car's issue, without further delay.Thank you for your attention to this complaint.

  Business Response

  Date: 08/28/2023

  Good afternoon.. I apologize for the late reply.  ************** is currently in a loaner car that we provided at the beginning of the month. It appears that the two situations described in the complaint are not related.  They are two different issues.  We are working with Hyundai Tech support to figure out how to proceed.  We will have an answer by the end of this week and depending on the instructions for Tech Support we hope to have the car complete no later thank next week

  thank you

  ***** ***************

  Customer Answer

  Date: 08/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  1 -  When I wrote this complain, I had no loaner and no chance of getting one in the near future, even though I told them I have health issues. The loaner car was given only after I put an enormous pressure on them. Then the case manager closed the case 3 days later with the result of "we do not know what is going on, it's with the engineering team and they will get back to you". They NEVER informed me of anything, until now.

  2 - I still did not hear from them, even though I am calling, sometimes talking to the manager but most of the time put on hold for 15 minutes or more and still no answer.

  3 - I do not see how these are 2 different issues. My health and the fact that it was an engine problem and it would take time, according to them, to even look at it,  are the reason i needed the loaner asap.

  4 - Having said that, I believe it when I see it. I am also assuming that I will have use of the loaner until I can get my car back.

  5 - I am not sure how a problem that was so hard to figure out and took so long (as of now, 6 weeks and going) can be fixed in 1 week, but I hope they are right.

  6 -I will not close this case until the work is done and I have my car back, functioning well, with a clear diagnostic of what was the problem and what was fixed, so I can be confident that it will not happen again.

  Thanks

  ***********************
  

  
  
  
  
   
  

  Business Response

  Date: 10/13/2023

  **************' car has been repaired.  The technician drove the car for 3 miles and the Service Manager drove it another 26 miles.   I spoke with ************** and she will be here picking up the car and returning the loaner on Saturday October 14th.  ************** has inquire regarding the possibility to trade the car in for a Honda.  I have appraised her vehicle, offered fair market value.  I will sit with her to make sure that she is happy.  

  thanks

  *********************

  Customer Answer

  Date: 10/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The car stayed at the dealership fir almost 3 months. I changed it to a ******* that offered me 3k more than the "fair" price they offered. 
  I am glad i dont have that car anymore. 
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I write because I have not had my car for over 5 months now. even though I was patient with them while fixing my car. they have damaged my car in service and won't resolve my issue. the manager is hard to reach and does not respond or call back. my car has been fixed and sitting in service with body damage for almost 2 weeks now. I believe this issue should have been dealt with the same day and I should have my car back by now but they are delaying everything and avoiding me. I called **** the manager on the 16th of November regarding this issue. he finally responds on the 23rd and says he will contact me on the 25th. no reply till now and it's December first.

  Business Response

  Date: 12/01/2022

  Good afternoon.  I apologize for the lack of communication with *********  We were unable to determine if the damage happened here since it was not visible on the cameras when the car came in or when it went out.  However, ************** tomorrow afternoon.  Please feel free to contact me after 3pm at ************ or via email at **************************

  thank you

  ***** ***************

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  

   I have not received a response or update from ravel or *****.

   

  *******************
  
  
  
  
   
  

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   Ravel Please check the document that has your name on it. I've already done what you just asked for. Now, please look at the corner of the fender and check for the paint chips you guys have done. You only fixed my bumper in a whole month. Yes the picture I TOOK the car is on the flatbed and I watched it all the way till it got parked on your street. If the towing company done the damage I would certainly complain to them not you... My second issue is the car is now leaking after less than 50 miles of driving. Your telling me the car was at your facility for a whole month after it was fixed with a full coolant tank. But when I get home its now all on my driveway. This is by far the worst dealership I've ever had to deal with.
  

   

  *******************
  
  
  
  
   
  

  Business Response

  Date: 12/27/2022

  Good morning. One of the reasons for the original miscommunication was that the car was under a different name.   The warranty company pointed out that the car had a dealers plate on and not currently registered to a customer.  Warranty companies do not allow dealers to recondition cars using the warranty provided to a retail customers.  *************************** and myself have reached out to ************** many times but have not been able to get a hold of him.  *******************, spoke with him but he did not want to explain why there was a dealers plate on the car and ended up hanging up on him. The car was towed in with damage on it.  It is clearly visible on the tow truck.  We fixed some of the damaged as a good will gesture but we feel that this BBB complaint was not filed in good faith and should be closed.  

  If I can be of further assistance feel free to call me at ************

  thank you

  *****

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2018 Hyundai Eleanors GT, new, from this dealership. I have been bringing it for routine oil changes and inspections. On August 26,2022, my car stalled on a parkway, and had to be towed to the ********** has yet to be looked at, with no loaner car in sight. They have left me stranded without a car. Nothing can be done until they diagnose it, but they are refusing. They will pay a rental car, when they diagnose it. I will also get my monthly payments reimbursed, when they diagnose it. However, they are not looking at it. They keep saying they are down employees, and we get a different story every time.

  Business Response

  Date: 12/28/2022

  Please accept my sincerest apologies.  We remain committed to proving our customers with excellent service regardless of our situation with employees being out with Covid and the flu.  We should have taken care of this situation before and for that I apologize.  We will put one of our technicians on this car immediately.  Our Service Director, ***************************, will reach out to you to give you a loaner car right away. 

  thank you for your patience and happy holidays

  Feel free to contact me at ************ or via email at **************************

  ***** ***************

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I write today to ask for your assistance and advocacy on a customer service issue. I am a current service customer at Millenium **********************. My car has been in the service department since August 3rd. It is a 2017 Tucson with ****** miles that I brought in to clear a couple of simple recall notices. I brought my car in, not for repair work (it was running beautifully), but for recall work Hyundai recommended (warranty items). I did this three weeks before a cross country move, in early August 2022. One of the recalls required that the engine be opened and inspected. When the car was returned to me on August 4th, it was running roughly and was not responsive. The service department took it back that same day and has been trying to repair it for the last seven weeks. During that time, it has been difficult to ascertain what progress has been made on diagnosing and repairing what happened to the engine when the team opened it to inspect. To be clear, my auto was running fine when I brought it to the service department. In the seven weeks that my car has been in service, we are no closer to a repair, or a diagnosis, than we were on August 4th. To add to the challenge of customer care continuity, the service manager has been replaced twice. I feel the continuity of effort in repairing and returning my car slipping away.I have since re-located across the country to ******** on the promise that Hyundai would reimburse me for the rental (loaner) car I am currently driving, and would reunite me with my car once the repairs are complete.As we approach 8 weeks of diagnosis, the scrambling of leadership within the service department, and the lack of concerted effort in repairing my car, I find myself asking what to do next. I have tried being cooperative and patient, but phone calls are routinely dodged and not returned, updates on progress are not provided when requested. Can you help with this business that is not living up to ************* BBB standard. Very frustrating.

  Business Response

  Date: 09/29/2022

  Millennium Hyundai (the "Dealership") has received ************************ (the "Consumer") complaint filed with the Better Business Bureau regarding the completion of service repairs for his vehicle.
  
  We would like to apologize to the Consumer for the delay and the further delays to complete the repairs to the vehicle. The majority of this wait has been due to the fact the Dealership has been waiting for the Manufacturer approval to repair to the Consumers vehicle. Any repair performed under the Manufacturer Warranty or a ******************** Campaign must be approved by the Manufacturer.The Dealership cannot control the time period for approval process of the Manufacturer. The Dealership will submit the claim for repairs to the Manufacturer and then sometime later will receive a response of approval -or- denial.If the Manufacturer denies a claim, a request further information regarding the vehicle is made to the Dealership.
  
  Currently there is no change in the status of the Consumers claim. This morning, the Dealership had sent another request to the Manufacturer regarding the claim for the Consumers vehicle however a response has not been received as of the writing of this response.
  
  Once the Dealership receives information regarding the status of the Consumers claim for repairs, the Dealership will inform the Consumer. Once more, the Dealership apologize for the further delays.
  
  Respectfully,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Millennium Hyundai

• Initial Complaint

  Date:09/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service has been holding my car since 8/10/22. Needs a new engine, fully covered under recall and warranty. After many failed attempts on getting an update I resorted to corporate. They failed to send further diagnostics requested by warranty company and file was closed. Nobody responds to calls or emails to me OR CORPORATE. Case escalated to Hyundai National Consumer Affairs, whom has also been ignored. Theyre holding my car and doing absolutely nothing despite promises of pulling it in to send diagnostics. 6.5 weeks and still no idea when I will get my car back or who they will respond to at this point. Phones are rarely answered anymore! Many attempts have been made to reach out and many promises from service center have been broken. I need my vehicle back as I am paying for something I havent seen in nearly two months!

  Business Response

  Date: 09/28/2022

  Good afternoon.  I apologize for the inconvenience we may have caused.  Due to the age and mileage of the car and the parts that it needs the warranty would not cover the repair.  As a gesture of good will, I will place a $150 service credit on the customer's account that can be used for the repair on this car.  The car will be completed by Thursday of this week.  We will need to road test the car so it will probably be ready in the afternoon.  The total cost of the repair after discounts is $267.00 plus taxes.  Again, the service credit can be used for this repair. 

  thank you

  ***** ***************

   

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   The car is less than 10 years old and less than 100k miles.  My warranty file (PA) was closed on 9/13 due to inactivity  How can you determine this in 24 hours?  This is also part of a recall, there is no denying this.  Being told 9/10 the car needs a new engine because of recall and now all of a sudden you say it is not covered.  Please send proof of the diagnostics because the system corporate views stated the service department failed to submit requested information.  I do not accept your offer for the discount on repairs at this time. 

  ***********************
  

  
  
  
  
   
  

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car to Hyundai service center of ********* *** on August 24,th to be serviced for recalls and technically issues .while my car was in the care of Hyundai service center I specifically asked for my vehicle not to be parked on the main road.I called to check on the status of my car daily to see when my car was gonna be serviced. I was notified that ******** was my service representative and when we spoke he notified me that my car was in good hands and that I shouldn't worry about my car because it was brought in every night.On September 2nd at 12am I went by the dealership to see if what I have been told was correct infact my car was still sitting on the streets daily.on September 19th at 10:19am I was given a call by ************* Hyundai service center telling me that my car was involved in a collision while in their care because my car was still parked on the streets.I was told that I could be given pictures over the phone that's when I decided it would be best to see in person when I arrived my car was parked on Hyundai's premises.I am aware that accidents do happen but it feel that Hyundai service center wants no responsibility in what has occurred. I would like that this situation never happen again to anyone and that the service center take responsibility for their actions .I was not given a loaner car to accommodate my well being I kept being lied to over and over again by ******** telling me they don't have any loaner vehicle's to telling me they was short staff and then they got a new manager the list went on from August 24 until this present day what did I have to do with that is what I was thinking .In the near future I will not do business with this company I am aware that my car is manufactured with this company but this has been the worst experience I have ever been through I'm emotionally stressed and have been since September 2nd.My name is *************************** and I would like to know what actions can be taken.

  Business Response

  Date: 10/14/2022

  Good afternoon...  I apologize for any confusion this is causing.  The car was involved in a collision with another customer's car.  We were able to assist in getting the customers to exchange insurance information.  For the inconvenience, we agreed to extend a 20% discount on the $1023.00 repair.  In addition, we offered a $200 service credit here at Millennium Honda.  Although, we go through great lengths to safeguard every one of our customers' cars accidents do happen.  

  We have been completely transparent, helpful and understanding.  Which is the reason why we offered the $223 off the invoice and the additional $200 in service credit.  This credit is given as a gesture of good will for a great customer in an effort to savage the relationship.  I can be reached via email at ********************* or by phone at ************.  I will make sure to offer excellent service going forward.  Feel free to contact me with any concern

  thank you

  ***** ***************