Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/23/2025, I brought my vehicle to Millennium Hyundai *************************************************. My vehicle was experiencing electrical issues. I brought my car to Millennium Hyundai because I had purchased my vehicle there and figured it would be the best repair shop to diagnose the issue. This repair shop and dealership quoted me around $6,000 to repair the issue based on their diagnosis. They also quoted me $2,300 for basic repairs. I paid $456.23 for the diagnosis and took it to an electrical expert for a second opinion. The expert at Ultrasounds ************************************************************************ explained to me that not only did Millennium Hyundai misdiagnose the issue, but the car could be repaired for around $1,000. I paid $1032.17 for an expert to correctly diagnosis and fix the issue. I feel as though Millennium Hyundai attempted to scam me out of $7,300 after their misdiagnosis and quoted basic repair costs, which the expert at Ultrasounds explained that my car did not need. I reported the issue to Millennium Hyundai, who reported my case to Hyundai Headquarters. I submitted this complaint in early July and I do not believe that I will receive an update any time soon. I am horrified and disgusted that Millennium Hyundai would do such a poor service for my vehicle in misdiagnosing my vehicle which I had purchased from them. Despite being a loyal customer, this business attempted to take advantage of my situation, possibly as I was a woman who arrived to their shop alone seeking their help. They assumed I would not receive a second opinion and preyed on my vulnerability and trust in their ability to repair my vehicle. I do not believe that I should have to be responsible for the cost of a misdiagnosis. I would like a refund for the incorrect diagnosis and the extreme amount of stress I was put under while contemplating whether or not to put myself in a position of financial instability to repair my vehicle, which I rely on for work.

  Business Response

  Date: 07/14/2025

  The consumer went to the dealership on June 23, 2025 with an electrical concern. Upon inspection, it was determined that she needed a floor harness to be replaced.  It is a safety concern when a harness gets repaired as there's a potential for an electrical short and fire. The consumer was quoted for the necessary work, but ultimately chose to have the repair done at a local shop for a lower cost. The dealership has done nothing wrong. 

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  The dealership attempted to charge me thousands of dollars while they had incorrectly diagnosed the issue. When I took it to a professional he explained that they had incorrectly diagnosed the issue and attempted to overcharge me around $6000 on top of an estimated $2300 for routine repairs. I do not believe I should be responsible for the $450+ diagnostic fee for an incorrect diagnosis of the problem at the very least. 

  
  

  ********* ******

  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car, under warranty has been with Millennium Hyundai dealership ************************* for over a month and they still have not been able to diagnose the issue and fix the problem. They keep giving false hope that the car will be fixed any day, but they have not been able to accomplish anything.

  Business Response

  Date: 07/08/2025

  This vehicle was in our shop on June 5th for a check engine light, which was diagnosed as multiple misfires. A tune-up was performed and covered under warranty, and the customer picked up the vehicle on June 25th.
  
  The vehicle returned on June 27th with the check engine light on again, this time due to a faulty MAF sensor and catalytic converter.These parts were ordered under warranty and installed on July 3rd. The customer then requested a New York State Inspection (NYSI) which was performed. The dealership has done nothing wrong. Thank you. 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday May 23rd, I brought my 2024 Hyundai ******** to the ************************ for an issue with my center console display flickering. Note the care was purchased Nov. 2024 and has less than 800 miles. I also had an issue where I was driving the vehicle, the check engine light came on, and the car started to shake. I had to pull over, turn the vehicle off, then back on in order to get it to function normally. This was all mentioned when I brought the vehicle in for service. I was told by the service consultant that the issue was most likely due to software needing to be updated. If this was the case I could possible get the car back same day. I doubted that but trusted the service consultant's experience. Later that day I receive a call from the mechanic himself and he informs me that the issue is likely due to a lose wire and the entire center console will have to be taken apart. He informed me that it should be resolved in about 3 days and if it couldn't, he would try and get me a loaner vehicle. Three days pass and I haven't heard anything. My husband calls and we are told the part will arrive and be installed on Tuesday. After hearing nothing, Thursday May 29th we call back and we are told by the service consultant that he will call us the following day at about 12- 1 PM. The vehicle should be ready. It's now Friday at about 4PM and still no call. We call and are told we will receive a call back in about 5-10 minutes. A hour goes by and again no call. At this point I have had enough. I call the service consultant again and he informs me the piece is still not installed and the vehicle probably won't be ready until middle of the following week. Also, I am on a waitlist for a loaner vehicle that is 4 weeks behind. Basically I won't be getting one. I have two small children and need a vehicle. The continuous lies about when my vehicle will be ready is completely unacceptable. I have contacted Corporate with my grievances and have opened a case.

  Business Response

  Date: 06/02/2025

  I am pleased to advise that the dealership has been in contact directly with the consumer regarding their concerns. The consumer will visit the dealership today, Monday, June 2nd and be provided with a loaner vehicle while the vehicle gets a dash harness replacement done. 

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I was provided with a loaner vehicle as of June 2nd.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fianc and I leased a new vehicle from Millennium Hyundai at ************************************** on March 31st of 2025, from the moment we left the dealership, everything has gone wrong, now we just learned that they filed out lease agreement wrong, they have us set at a higher payment then originally agreed ****. we agreed to a $445 a month payment, they have us in the system at $455 a month, we have a signed and date copy of the contract at the lower amount, when I spoke to the dealership, they brushed it off and said there was nothing they could do. this is all in conjunction with the terrible treatment and lack of responsibility. within 2 weeks of having the vehicle, a small part in the car broke that was clearly a defect from the manufacturer, they were insistent that it was because of user error, I had to argue with them until they agreed to replace the part for free. All im seeking is to have the contract corrected in their systems so we can leave this location behind us and never return

  Business Response

  Date: 04/28/2025

  I am pleased to advise that the dealership has been in touch directly with the consumer and have arranged to have the consumer visit the dealership on May 2, 2025 to sign a Release and pick up a settlement check. Thank you. 

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I came to trade in my car since the lease was over. They showed me a car that I was interested in and didn't tell me about the PHYSICAL damage in the car. There is a HUGE dent on the panels and the INTERIOR MAT has a huge burn which the salesman at the dealership didnt tell me about. When i confronted them about the panels having a dent, they claimed they didnt know about it. They said they can fix it if i PURCHASE THE WARRANTY WHICH IS AN EXTRA $3,000. Why am i being charged for the previous customer damaging the car? horrible business. Please shut down.

  Business Response

  Date: 02/25/2025

  I am pleased to advise that the dealership has contacted the consumer directly to resolve any issues. The alleged damage to the consumer's vehicle will be addressed promptly and the dealership will assist the consumer regarding the cancellation of the warranty. The consumer is satisfied with the resolution and the steps being taken. Thank you. 

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was 01/07/2025 they over charged for leasing a car 7000 thousand dollar I went back went I figured the manager said if is my fault I ask for

  Business Response

  Date: 02/05/2025

  I am pleased to advise that a representative of the dealership had met directly with the consumer on Tuesday, January 4th and resolved the matter to the full satisfaction of the consumer. The consumer will be receiving a check in the sum of $2,500.00. Thank you. 

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ****** ***********************************

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is the have my car and still have not fix it and the worker hung up on me my car is not fix need the engine and throttle taken care of

  Business Response

  Date: 11/13/2024

  I am pleased to advise that the Dealership has contacted the consumer directly and the consumer will be visiting the Dealership next week to work directly with Service Manager, Monae. 

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, June 22, 2024, Millennium Hyundai refused to honor a price on its own website for an oil change. The coupon (attached here) clearly said that a conventional oil change cost $39.95. This coupon is still showing on the dealer's website right now. They charged me $89 and insisted that the price on their own website was wrong. When I went to pay, the person at the desk, **************** (email address: ****************** asked me to send him a screenshot of the coupon, which I did, and he promised me that he would contact me on Monday morning (June 24th) and offer me a refund for the excess $50 above the advertised price that I should not have had to pay. I have not heard from him, despite following up twice by email and once by phone. I believe this is fraud perpetrated by Millennium Hyundai. They do not honor service prices listed on their own website, then they lie to customers about refunds in order to induce them to pay the higher amounts. I believe this behavior by Millennium Hyundai was disgusting and fraudulent. Please take whatever steps are necessary to rectify this. Thank you very much.

  Business Response

  Date: 07/11/2024

  I am pleased to advise that this matter has been resolved directly with the consumer. 

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Buy a car on July 07/20/2022 and put down the deposit of $500 for White Hyundai Palisade but after 2 months of waiting they were keep delaying and wanted to charge $3500 Mark up price. So i changed my mind and requested refund, they said it will be posted within 5 business days but did not happen. I went back to the dealership in November ********************************************************************************************************************************************************************* 5 days but refund never came. So i went back in Feb 2023 to find out what happened. Sales Representative name *************************** said it was processed in December 2023 but did not go through because they could only process to the expired card and since they do not have any option. The only option for me to get refund is to Dispute with the bank and they will let it through from the dealership. So i disputed $500 on March 01-2023. Bank temporarily credited $500 on April-04-2023 and asked for explanation which i gave on April-16-2023 but a week later on April 21-2023 bank reversed the $500 and charged me $15 fee because the dealership did not let the dispute go through. I went back to Dealership in June 2023 and asked why this happened. *************************** said he will provide me a certified check in 5 business days and when it is ready he will give me call but i never received the call. Went back to the dealership in July 2023 and August 2023. I was told ****** is off and will give me a call when back to work but i never received any call from anyone to resolve this matter.

  Business Response

  Date: 06/06/2024

  Hello- the dealership has been trying to get in touch with the customer since yesterday.  The dealership has called the phone number shown on the complaint to get in touch with the customer but hasn't been able to get a hold of the consumer.  An e-mail was also sent hoping to speak with the consumer. Please have the consumer contact ***** of Millennium Hyundai to resolve this matter. Thanks. 

  Customer Answer

  Date: 06/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   I have responded to business and nothing have been resolved yet.

  *******************************
  
  
  
  
   
  

  Business Response

  Date: 06/12/2024

  Good Afternoon, attached please find a copy of the $500 refund receipt showing the money was refunded to the consumer's **** card. Thank you. 

  Customer Answer

  Date: 06/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Millennium Hyundai had my vehicle in there shop since 2/27/24 and havent taken a look at it until 4/9/24 I call but no answer as well as no update and they havent given me a loner within this time this is completely unacceptable and no car dealship should be ran like this I havent had a car since 1/27/24 and still have to pay my car note every month

  Business Response

  Date: 04/25/2024

  Good afternoon. I'm *********************, the General Manager at Millennium Hyundai. I want to  apologize for the delay in servicing your vehicle and the lack of communication you've experienced. I understand your frustration.  This situation is below our standard of customer care.
  Since your vehicle arrived at our facility on February 27, 2024, we have encountered significant challenges with your third-party warranty provider. They have repeatedly denied your claim, complicating our ability to proceed with repairs. We've completed all preliminary tasks required by them and continue to actively push for approval.
  On April 9, 2024, we escalated the issue by contacting a manager at the warranty company. Following their instruction. They are now asking us to seek a goodwill intervention from Hyundai ************* (unprecedented request). We are submitting the request now and hope that this will expedite the approval process.
  I encourage you to contact the warranty provider as well. Pressure from both sides can often prompt quicker resolution. Please let them know the impact this delay is having on your daily life.
  Your experience matters greatly to us, and we are dedicated to resolving this matter swiftly. For any further questions, you can reach me directly via email at ********************* or at ************.
  Thank you for your patience and understanding.
  Warm regards,
  *********************
  General Manager
  Millennium Hyundai
  
  

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   You started the claim on 4/9 and its only because I called and said I was coming to pick the car up on 4/5 you guys havent even looked at it since 2/27 and Ive been paying my car note every month and havent got loaner nor a update and I seen them give loaner out as I was in the shop last week 

  
  

  ****************
  
  
  
  
   
  

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I called Hyundai today and they said they have not received a response from the warranty company after I called the warranty company and Camron the case manager was explaining to me that you guys are liars he told you that theres a Service campaign from Hyundai to update modules and you guys did not do it when the first tech came to look at the car then you guys did it in front of the second guy that came thats why it was rejected and he told you from the day of my original complaint ( I know because I told you that I spoke to the warranty company and the told he the same thing) that you have to file a Good will assistance through Hyundai because it fits in the criteria and at this point I dont even want the car Ive paid 4 months of car insurance and car payments just to get the run around and lied to everyday 

  ****************
  

  
  
  
  
   
  

  Business Response

  Date: 05/29/2024

  We finally received an approval from the third party warranty provider.  We have communicated with the customer and he only has to pay his deductible.   The part has been ordered and will arrive at the dealership next Tuesday

  thank you

  ***** ***************