Business ProfileforEnabling Devices

I ordered from this company for the first time and I'm extremely disappointed in the quality of the product for the price paid. One item ordered did not perform as expected based on the description in the catalogue. The quality of the motor in the device was ridiculously simplistic, loud and the moving arm was not smooth no mater what speed you set. The second arm was stationery which I thought it would also move. When I called the company to request a refund she read the description from their website which was much more detailed and mentioned that only one arm moved. Had that been in the catalogue I would not have ordered the item. I was upset about the huge discrepancy and she said she would mention that to the marketing department. Then I find out that I have to cover the return shipping, they will not pay for it despite their deceptive marketing. This company is out of touch with it's market and is taking advantage those that teach students with special needs. I will not order from them again. Their prices, quality and customer service are severely lacking.

Dear ***** ******, I am so, so sorry that you have been disappointed by our product, its pricing and the service. We are in the process of redesigning our entire catalogue and are deeply committed to improving the quality of our products. As the CEO of the company, I have also directed our sales team to bring serious complaints like yours to my direct attention. I am surprised this did not happen. If you'd be willing to take the time, I'd like to know what product you received and I'd like the opportunity to send you, at no cost, something that you are happy with and can use.

Thank you for your response. I would love to talk to you about the product. Shall I call the company or send an email?