Reviews

Review Details

• Review fromTimothy L

  Date: 02/06/2023

  1 star
  I have tried to order higher end perfume from this company with 2 different cards and I receive an email stating they need me to contact my "bank" and have them provide me with a 6 character code which I then have to send to FragranceX.com in an email. First off, the second card I used isnt even a bank, its a credit card. Second, I have never had any company inquire about getting a six character code to verify my payment details. That is normally an automated process that is done during the checkout process on a secure site. Email is not secure and I would never provide the customer this information. I truly think it is their way of stating they don't have the product but they just want to make it look more "legit" by claiming they need this "code". This is extremely bad business practice and the company should be shut down because I feel they are falsely advertising products they do not have. I cancelled both orders as soon as I received the email request for the "more info". Steer clear of these scammers.

• Review fromPeggy a

  Date: 01/06/2023

  1 star
  I ordered "REalm Intense" perfume from them. It is watered down; next to NO Scent at all. His ling ad said they accept returns on ****. He offered me $5 back to keep it; I refused so he agreed to return it. Problem is, when I did, he refunded only 50% ! LOL. **** did return the balance and suppose took it from his account. If you want FAKE perfume that has no SCENT buy from him LOL! He is threatening me too now too, says "he sees " me online, and is abusive. Creepy!

• Review fromMONICA T

  Date: 12/01/2022

  1 star
  Terrible experience.This company is not intending to sell perfume.I am not sure what their goal is but placed several orders and every time I had to deal with email and emails of verification and to have my orders cancelled perpetually.This company is beyond terrible.Stay away.It will be a waste of your time.I would not be surprised if you see them on the new as a coverup for something else.Again, they do not actually sell perfume.

• Review fromCHADIA A

  Date: 10/10/2022

  1 star
  Placed my first order for $100+ in July. The items were not shipped to my residence as they should have been, but to a *** store, not even the one close to me. When I tracked it i got 0 results.The saga began: calling FragranceX to learn why it was not delivered to my residence. No explanation was provided only that I can find it at the ***, I went to ***, who claimed that after a few days they return it. I Contacted FragranceX again... went back to the *** store, you guessed it ....the saga went on for several times one day I visited *** [for 3 times] then calling FragranceX Long story short the items are still somewhere, I received today an email "claiming" FragranceX got in touch with *** just now [I guess they found out they can talk to *** duh] and I have to wait for the result of their "investigation". Oh they had the nerve to offer a refund less 20%. Never ever ever again! we are at the end of September and I am still short of my refund and never received my order nor got an explanation why it was sent to ***; One final note you can talk to the ** on the phone but they refuse to hand the phone to their supervisors claim that "you can email them only". When you do it is obvious it's the same person replying, It is deceitful and shameful. I am reporting them to the BBB even though I don't think they care...Unfortunately since this has been going on since July, and I believed their lies and ***'s I cannot ask my credit card to stop the payment. These people are scammers with a smile, and automated "nice" replies, with customer service personnel who are like a broken disc repeating that they are sorry and refusing to transfer to supervisors...... what a shame even their rave reviews are fake or paid. So here I am reporting them for whoever would like to be spared, for whoever has worked hard to earn their money, and doesn't accept to throw their money