Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Online Retailer

FragranceX.com, Inc.

Reviews

Customer Review Ratings

3.29/5 stars

Average of 35 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromManbir S

    Date: 07/24/2025

    1 star
    Poor ******************************************* Return Policy I recently placed an order with FragranceX (Order #********), and unfortunately, my experience was very disappointing.Although the package was marked as delivered on April 22, it was actually sent to the wrong address by the carrier. After weeks of following up and dealing with this myself, I finally retrieved the package on July 16. When I contacted FragranceX to return the order, they refused to accept the return even though the delivery error was not my fault.The way I was treated by customer service was unprofessional and not customer-friendly. My return request was denied without reasonable explanation, and no refund was provided.Because of this experience, I will not order from FragranceX again and will not recommend this company to friends or family. I hope FragranceX takes this feedback seriously and makes real improvements to their return policy and customer service.I am not place any order in Future .
  • Review fromscott p

    Date: 07/12/2025

    5 stars
    Great price fast shipping and I highly recommend purchasing from them
  • Review fromCRESENCIO C

    Date: 07/10/2025

    1 star
    Complaint Type: A problem with a product or service Company Name: FragranceX Website: ********************************** Order Number: #******** Date of Purchase: June 20, 2025 Product: Aliage Perfume Amount Paid: PHP ******* Payment Method: Cash on Delivery (via courier to the ***********)Complaint Summary:> I received an Aliage perfume order from FragranceX that I believe is either expired, counterfeit, or improperly stored. I grew up familiar with the authentic scent of Aliage, and this product does not resemble it in any way. I have photos of the item and the original packaging to support my claim.What Happened:> After receiving the product on July 9, 2025, I immediately noticed that the scent was offit lacked the distinctive fragrance of authentic Aliage and had a stale or chemical smell. I emailed FragranceX to raise my concern, but I was told that the product is not considered defective, and they insisted that I shoulder the return shipping costs. Worse, because I paid through cash on delivery, I was only offered store credit instead of a proper refund.This is unacceptable. The item I received is not what was promised. I no longer feel confident buying from FragranceX, so store credit is of no use to me. As a consumer, I should not be penalized for receiving what appears to be a defective or possibly counterfeit product.
  • Review fromGeorge S

    Date: 07/05/2025

    2 stars
    I spend **** on designer cologne and the product from FragranceX.com seems like a knock off and with very low quality ingredients. I spent over $400. On a bottle of creed and it smells like some cheap rubbing alcohol with a faint scent of actual cologne. I will never purchase anything from them again and I will pass the word to friends and family
  • Review fromErlene B

    Date: 06/26/2025

    1 star
    My question is how old are these perfumes? I have not been able to find JOOP FEMME in several years. I wont buy from this website for that reason. Old perfumes smell terrible!
  • Review fromShelley O

    Date: 06/21/2025

    5 stars
    Fragrancex is always fantastic. Always good prices, always on time, always great product!
  • Review fromJeff E

    Date: 06/16/2025

    5 stars
    the product is exact what i ordered,, delivered in about a week.I am very happy with the order
  • Review fromLeonard F

    Date: 06/16/2025

    5 stars
    Everything was Excellent excellent excellent !On delivery quality and value
  • Review fromSharon C

    Date: 06/05/2025

    2 stars
    I was excited to be able to order a hard-to-find fragrance. Only after waiting days to receive my perfume I was informed that my fragrance was unavailable, and there was no date when it might be stocked again. I feel that info should have been made known at the time I placed my order, so I could look elsewhere.
  • Review fromStacey N

    Date: 06/04/2025

    3 stars
    I had to chase my delivery I had to wait an unreasonable amount of time to find out its a cheap fake its not the same and doesn't last this is an imposter!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.