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Business Profile

Online Retailer

FragranceX.com, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.29

Average of 84 Customer Reviews

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Review Details

  • Manbir S

    Date: 07/24/2025

    Poor ******************************************* Return Policy I recently placed an order with FragranceX (Order #********), and unfortunately, my experience was very disappointing.Although the package was marked as delivered on April 22, it was actually sent to the wrong address by the carrier. After weeks of following up and dealing with this myself, I finally retrieved the package on July 16. When I contacted FragranceX to return the order, they refused to accept the return even though the delivery error was not my fault.The way I was treated by customer service was unprofessional and not customer-friendly. My return request was denied without reasonable explanation, and no refund was provided.Because of this experience, I will not order from FragranceX again and will not recommend this company to friends or family. I hope FragranceX takes this feedback seriously and makes real improvements to their return policy and customer service.I am not place any order in Future .

  • scott p

    Date: 07/12/2025

    Great price fast shipping and I highly recommend purchasing from them

  • CRESENCIO C

    Date: 07/10/2025

    Complaint Type: A problem with a product or service Company Name: FragranceX Website: ********************************** Order Number: #******** Date of Purchase: June 20, 2025 Product: Aliage Perfume Amount Paid: PHP ******* Payment Method: Cash on Delivery (via courier to the ***********)Complaint Summary:> I received an Aliage perfume order from FragranceX that I believe is either expired, counterfeit, or improperly stored. I grew up familiar with the authentic scent of Aliage, and this product does not resemble it in any way. I have photos of the item and the original packaging to support my claim.What Happened:> After receiving the product on July 9, 2025, I immediately noticed that the scent was offit lacked the distinctive fragrance of authentic Aliage and had a stale or chemical smell. I emailed FragranceX to raise my concern, but I was told that the product is not considered defective, and they insisted that I shoulder the return shipping costs. Worse, because I paid through cash on delivery, I was only offered store credit instead of a proper refund.This is unacceptable. The item I received is not what was promised. I no longer feel confident buying from FragranceX, so store credit is of no use to me. As a consumer, I should not be penalized for receiving what appears to be a defective or possibly counterfeit product.

  • George S

    Date: 07/05/2025

    I spend **** on designer cologne and the product from FragranceX.com seems like a knock off and with very low quality ingredients. I spent over $400. On a bottle of creed and it smells like some cheap rubbing alcohol with a faint scent of actual cologne. I will never purchase anything from them again and I will pass the word to friends and family

  • Erlene B

    Date: 06/26/2025

    My question is how old are these perfumes? I have not been able to find JOOP FEMME in several years. I wont buy from this website for that reason. Old perfumes smell terrible!

  • Shelley O

    Date: 06/21/2025

    Fragrancex is always fantastic. Always good prices, always on time, always great product!

  • Jeff E

    Date: 06/16/2025

    the product is exact what i ordered,, delivered in about a week.I am very happy with the order

  • Leonard F

    Date: 06/16/2025

    Everything was Excellent excellent excellent !On delivery quality and value

  • Sharon C

    Date: 06/05/2025

    I was excited to be able to order a hard-to-find fragrance. Only after waiting days to receive my perfume I was informed that my fragrance was unavailable, and there was no date when it might be stocked again. I feel that info should have been made known at the time I placed my order, so I could look elsewhere.

  • Stacey N

    Date: 06/04/2025

    I had to chase my delivery I had to wait an unreasonable amount of time to find out its a cheap fake its not the same and doesn't last this is an imposter!

FragranceX.com, Inc. is BBB Accredited.

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