ComplaintsforSightMD

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  For the last six years, Ive been using SightMD ******* for my yearly check up. The last time I went was December 4 2023. I purchased new eyeglasses and the amount they charged me was $82.20. When I received the *** from my insurance company, I noticed that they overcharged me $25. I called them in December and was told by *** that I would receive the credit one week from January 5 2024. I called again on January ************************************************************************** a few days. I checked and nothing so I called again on February 23 and she said she sees the credit but it has an in process to my credit card but she would do it to do it immediately to this day which is March 2 I have received the credit. . I left messages for the supervisor of billing and have not heard from her. Ive been going to this place for over six years. My next step is contacting my credit card company and asked them to do a dispute for me. I did call on February 29 I believe and in as far as everyone agrees that I am due the $25 they were going to contact the billing supervisor to call me ASAP. Nothing as of yet and I have no more patience for them. I asked for the owner/manager of this company and they are not allowed to give names of these people to me. Its only $25 but to be told time and time again its just insulting and rude. I have to tell you SightMD you LOST a really good customer and your customer service is awful.

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Billing department refuses to submit a insurance claim to secondary insurance provider for date of service 3/13/2023.Billing department refuses to send a corrected claim with complete information to secondary insurance provider for 3/31/2023.

  Customer response

  03/13/2024

  At this time, I have been contacted directly by SightMD regarding complaint ID ********, however my complaint has NOT been resolved because:

   

  Yes Sight MD has contacted me. They have resubmitted insurance claims but it is yet to be determined if they have done so correctly. Insurance carrier has verbally confirmed there are claims for both dates pending.

  *******************************

• Initial Complaint

  01/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  To whom it might concern:I have been a loyal customer of ******* ********** for an extended period, actively supporting the ********** office opening, contributing to its ongoing growth through social media promotion, and collaborating with the ********** to establish a fund aimed at providing glasses for those in need. Additionally, I have organized eyeglass collections that have successfully drawn more customers to their office.Regrettably, despite my longstanding relationship with ******* **********, I have encountered persistent issues regarding the charges on my account. My understanding was that, per our agreement, all costs, including those for eyeglasses, would be covered by my insurance. This discrepancy has become increasingly disconcerting, particularly in light of my recent visit.During my last appointment, I faced challenges due to the requirement to wear a mask in a confined space. Despite expressing my difficulty in seeing through the sweat accumulating in my eyes and impeding my ability to read the chart, my concerns were disregarded. Furthermore, there remains an unresolved issue with the glasses I purchased, which have noticeable specks in the glass.While I have been willing to overlook the challenges related to the eye test and the glasses imperfections, the persistent billing discrepancies demand attention as ****** Services has requesed I respond to an random audit based on your billing. Sincerely,************************* ************

  Customer response

  02/16/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by SightMD regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had the catarat surgery 1/20/23 with ********************************************* in the right eye first and after my follow up visit I was not comfortable to have the surgery on the left eye I let the doctor know this. I was told that my close up vision most likely with improve with the surgery but it was worst that is why I decided not to do the left eye. I was told that there would be no change for the follow up appointments. I was charged for the follow up appointments and was told that they did some exams on the left eye for the surgery after I told them that I was not having any surgery on the left eye. They billed the insurance company and send me a bill for the follow up visit and the extra test that they did without my knowing about this. I was told that the test was for the left eye surgery that I never got and told them to cancel. It is only in the amount for $50 I got a letter from a collection agency, I called the office and was told to pay only for the follow up visit since I did not get the surgery for the left eye and told the doctor that I was not getting that surgery. This office is in the business of milking the insurance company as well as the patients.

  Business response

  01/18/2024

  This patient received all appropriate pre-surgical testing on both the left and right eyes, as she initially wanted both eyes treated. The patient was billed in accordance with her insurance company. After the testing for both eyes was completed and the surgery on her right eye was performed, she made the decision to cancel her surgery on the left eye. SightMD did not charge the patient for any unnecessary testing. As a courtesy, we are removing the patient from collections and writing off the testing co-pay. 

  Customer response

  01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I decided not to do the left eye surgery because I was not happy with what happened with the right (lose of close up vision) On my last test there my left eye was tested and was told that for distance the vision is 20/20 when I asked the doctor why I need to have surgery if the distance for the left eye was just tested with 20/20 vision he replied that is your decision.  He is the professional with a degree and asking me to make the call.  It took them 7 months to call me back I had to get BBB and give negative feedback to get a phone call from  a manager I'm sad for all their patience this doctors are not doing the right thing. And the collection was for $25. in total SHAME on them. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  05/23/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On August 23, 2022, I underwent Lasik Eye Surgery. SightMD of *********,** was running a special in which the procedure was discounted to $3600.00. I used my CareCredit card to pay the amount of the procedure. I was PROMISED 20/20 vision the day following my procedure and it was explained that due to my nearsightedness, it would take a few weeks for my distant vision to come in. Almost a year later, and I STILL CANNOT SEE. I have made several trips for follow-up visits, only to be given eye drops for "dry eyes". I have suffered from two different eye infections on two different occasions following appointments at SightMD *********. I have disputed the transaction with my ****************** multiple times, but have lost every time because ********************************* provides false information to CareCredit. I have tried ointments, changing my makeup, skincare products, and every other crazy suggestion **************** has offered and I STILL CANNOT SEE. I now suffer from anxiety, depression, and irritability due to my vision impairments. My vision is WORSE following Lasik Surgery than it was prior. **************** has not even offered to conduct a Lasik repair surgery, because he insists my vision impairments are due to "dry eye", which I NEVER suffered from PRIOR to the Lasik Surgery he conducted!!!! I need a refund so that I can see a new optometrist and have my vision corrected!!!

  Customer response

  06/16/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by SightMD regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Patients schedule appointments with this provider only to wait 2-5 hours or longer to be seen. This problem is ongoing for more than 2 years. SightMD medical practice is on the decline. They do not seem to want to make changes on a corporate level but physicians are continually pushing costly elective surgeries on patients but, neglecting the bottom line patient wait time is part of patient care and allow patients to wait in office for a simple visit or go to an out- patient facility and have to wait 2-5 hours or more to be seen is deplorable and unacceptable. At minimum patients should receive a courtesy call stating the doctor is delayed. The goal of this business is clear MONEY driven.

• Initial Complaint

  08/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a eye exam done at this facility for me son who was 12 years old. When i booked the appointment, i requested them that i would pay for it as self pay and not via insurance as i have high deductible plan. I was told it will cost me 250 dollars and during the visit, the office said they will send the **** to pay. Later i got to understand from them that they put it through insurance and now i have to pay over 350 dollars. When asked for a reason, they fail to give a reason to process via insurance and also stated they have different pricing for insurance and self pay. Customers are penalized for having insurance which is not fair as a customer when i pay for insurance and then higher price to doctor. This is a not a clean business practice and the facility is not ready to adjust the **** amount . I don't mind paying 250 dollars but definitely not the 350+ dollars they are trying to make me pay. The facility is threatening that they will not offer service until its paid and they have trying to make us feel bad when we went to the office by the front desk being judgmental and speaking non professionally when asked about the same.

  Business response

  08/08/2022

  I have sent this to the appropriate department to investigate and take care of. 

  Customer response

  08/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Hi, 

   The response from the business is that they have forwarded to their team to look into it. I did not hear back from the business and i had left a message with the front Desk ( I believe its *****). to have the manager call me back and gave the phone number and also the reason that iam following up to find the cash pay amount. The business is trying to penalize me having medical insurance and charging more than what patient pay out of pocket without going through insurance. Since my deductible is high with the plan i have, i offered to pay the money upfront which was not taken stating Insurance money will be less or at par with the cash pay which clearly is not the case. Iam now forced to pay 350 dollars plus and also the front desk has been extremely unprofessional when we tried to explain trying to be judgmental and  calling it loud in front of others. They now threaten that they will not offer service with the outstanding and the reason the **** is not paid is because of their shady billing practice.

  Kindly help in getting the right resolution. I had to suffer their humiliation and the pain in explaining the problem for hours on the phone. While the doctor is great, the facility is extremally unprofessional and due to the excellent work of the doctor we are looking for service from that facility. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************************
  
  
  
  
   
  

  Business response

  08/26/2022

  Our team has reached out to this patient and resolved the issue. 

• Initial Complaint

  05/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sight MD were paid approximately $2,600.00 by credit card 7/20 for cataract surgery. They also got paid by insurance and were supposed to reimburse me. I've asked them several times for the money back and they say the will, but don't.

  Business response

  05/25/2022

  I am sending this issue over to our billing department for further investigation.

• Initial Complaint

  10/05/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On 8/19/21, I visited SightMD ********* Office and I was led to believe that my son can see them as a specialist as an in-network provider. In that case, I am responsible for $50 co-pay. However, when they process the ****, they billed my medical insurance company as if they are doing routine check-*** for my son's sight. The medical insurance processed these as part of their deductible. The SightMD billing charges me the entire **** $250 with adjustments of $19.21 (reduced) instead. I reached out to insurance company and they said that SightMD billing needs to adjust the code and resend the **** to **** it as a specialist visit. However, when I called their billing, they refused to do so and said that I am responsible for the ****.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩